{"id":5619,"date":"2023-01-26T22:33:42","date_gmt":"2023-01-26T22:33:42","guid":{"rendered":"https:\/\/www.hnjournal.net\/?page_id=5619"},"modified":"2023-01-26T22:33:42","modified_gmt":"2023-01-26T22:33:42","slug":"4-2-22","status":"publish","type":"page","link":"https:\/\/www.hnjournal.net\/en\/4-2-22\/","title":{"rendered":"\u062f\u0648\u0631 \u0642\u0633\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0645\u062a\u0644\u0642\u064a \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a \u0628\u0644\u062f\u064a\u0627\u062a \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0623\u0631\u062f\u0646\u064a\u0629 \u0627\u0644\u0647\u0627\u0634\u0645\u064a\u0629"},"content":{"rendered":"

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1<\/sup> \u0631\u0626\u064a\u0633 \u0642\u0633\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u064a\u060c \u0628\u0644\u062f\u064a\u0629 \u062c\u0631\u0634 \u0627\u0644\u0643\u0628\u0631\u0649\u060c \u0648\u0632\u0627\u0631\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u0644\u064a\u0629\u060c \u0627\u0644\u0623\u0631\u062f\u0646.<\/p>\n

\u0628\u0631\u064a\u062f \u0627\u0644\u0643\u062a\u0631\u0648\u0646\u064a: mailto:bayan.samir@yahoo.com<\/p>\n

HNSJ, 2023, 4(2); https:\/\/doi.org\/10.53796\/hnsj4222<\/p>\n

Download<\/a><\/p>\n

\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0646\u0634\u0631: 21\/01\/2023\u0645 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0642\u0628\u0648\u0644: 08\/01\/2023\u0645<\/p>\n

\u0627\u0644\u0645\u0633\u062a\u062e\u0644\u0635 <\/strong><\/p>\n

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<\/a>Research title <\/strong><\/p>\n

The role of the Public Service Department in enhancing the satisfaction of service recipients in the municipalities of the Hashemite Kingdom of Jordan<\/strong><\/p>\n

Sameer Khaled Hussein Bayan1<\/sup><\/strong><\/p>\n

1<\/sup> Head of Public Service and Complaints Department, Greater Jerash Municipality, Ministry of Local Administration, Jordan.<\/p>\n

Email: mailto: bayan.samir@yahoo.com<\/p>\n

HNSJ, 2023, 4(2); https:\/\/doi.org\/10.53796\/hnsj4222<\/p>\n

Published at 21\/01\/2023 Accepted at 08\/01\/2023 <\/strong><\/p>\n

Abstract <\/strong><\/p>\n

The current study aimed to identify the most prominent tasks of the Public Service Department in the municipalities of the Hashemite Kingdom of Jordan, as well as to define the objectives of the Public Service Department, and to identify the role of the Public Service Department in enhancing the satisfaction of service recipients in the municipalities of the Hashemite Kingdom of Jordan. In order to achieve the objectives of the study, the descriptive approach was used, and the most prominent results of the study were; The most important tasks of the Public Service Department in the municipalities of the Hashemite Kingdom of Jordan are to provide municipal services in various fields, being the link between citizens and the various departments in the municipality, as well as managing communication with service recipients through all communication channels. Available in the Diwan (phone – e-mail – SMS – social media – fax..etc) efficiently and effectively and contribute to the development of services and service procedures accordingly. The study recommended the need to rehabilitate and train the staff in the public service department, and the Ministry of Local Administration should put in place regulations that require all municipalities, regardless of their classification, to create public relations departments.<\/p>\n

Key Words: <\/strong>public service department, municipalities, service recipients.<\/p>\n

\u0627\u0644\u0645\u0642\u062f\u0645\u0629:<\/strong><\/p>\n

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\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629:<\/strong><\/p>\n

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