{"id":14646,"date":"2025-09-30T20:53:33","date_gmt":"2025-09-30T20:53:33","guid":{"rendered":"https:\/\/www.hnjournal.net\/?page_id=14646"},"modified":"2025-09-30T20:53:36","modified_gmt":"2025-09-30T20:53:36","slug":"6-10-29","status":"publish","type":"page","link":"https:\/\/www.hnjournal.net\/en\/6-10-29\/","title":{"rendered":""},"content":{"rendered":"<div class=\"journal-article\" style=\"margin-bottom: 20px;\"><h3 style='text-align: right; font-family:Simplified Arabic;'>\u062f\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644<\/h3><p style='text-align:right; font-weight:bold; direction:rtl;'>\u0639\u0628\u062f\u0627\u0644\u0645\u0644\u0643 \u0645\u062d\u0645\u062f \u0623\u062d\u0645\u062f \u0627\u0644\u062d\u062c\u0627\u062c\u064a<sup>1<\/sup>\u060c \u0623. \u0645. \u062f\/\u0639\u0628\u062f\u0627\u0644\u0631\u062d\u0645\u0646 \u0627\u062d\u0645\u062f \u0645\u0627\u0646\u0639<sup>1<\/sup><\/p><div style='direction:rtl; text-align:right; font-size:12px; line-height:1.5;'><p><sup>1<\/sup> \u062c\u0627\u0645\u0639\u0629 \u0633\u0628\u0623\u060c \u0627\u0644\u064a\u0645\u0646.<\/p><p>\u0628\u0631\u064a\u062f \u0627\u0644\u0643\u062a\u0631\u0648\u0646\u064a: almalik714@gmail.com<\/p><\/div><h4 style='text-align:left; direction:ltr; unicode-bidi:embed; font-family:Times New Roman;'>The Role of Customer Relationship Management in Enhancing Customer Satisfaction at Yemen Mobile Company<\/h4><p style='text-align:left; font-weight:bold; direction:ltr; margin-top:12px;'>Abdulmalik Mohammed Ahmed Al-Hajjaji<sup>1<\/sup>, Assoc. Prof. Abdulrahman Ahmed Mani<sup>1<\/sup><\/p><div style='direction:ltr; text-align:left; font-size:12px; line-height:1.7; margin-bottom:10px;'><p style='margin:0 0 8px 0;'><sup>1<\/sup> Saba University, Yemen.<br><span style=\"font-size:12px;\">Email:<\/span> almalik714@gmail.com<\/p><\/div><p style='text-align:left;'><strong>DOI:<\/strong> <a href='https:\/\/doi.org\/https:\/\/doi.org\/10.53796\/hnsj610\/29' target='_blank' rel='noopener'>https:\/\/doi.org\/10.53796\/hnsj610\/29<\/a><\/p><p style='text-align: right;'><strong>\u0627\u0644\u0645\u0639\u0631\u0641 \u0627\u0644\u0639\u0644\u0645\u064a \u0627\u0644\u0639\u0631\u0628\u064a \u0644\u0644\u0623\u0628\u062d\u0627\u062b:<\/strong> <a href='https:\/\/arsri.org\/10000\/610\/29' target='_blank' rel='noopener'>https:\/\/arsri.org\/10000\/610\/29<\/a><\/p><p style='text-align: right;'><strong>\u0627\u0644\u0645\u062c\u0644\u062f (6) \u0627\u0644\u0639\u062f\u062f (10). \u0627\u0644\u0635\u0641\u062d\u0627\u062a:<\/strong> 461 - 476<\/p><p style='text-align: right;'><strong>\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0633\u062a\u0642\u0628\u0627\u0644:<\/strong> 2025-09-07 | <strong>\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0642\u0628\u0648\u0644:<\/strong> 2025-09-15 | <strong>\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0646\u0634\u0631:<\/strong> 2025-10-01<\/p><p><a href='\/volume6\/issue10\/6-10-29.pdf' target='_blank' rel='noopener' style='background-color:green;color:white;padding:10px 15px;text-decoration:none;border-radius:5px;'>Download PDF<\/a><\/p>\r\n<style>\r\n.hnsj-cite-btn{\r\n  display:inline-flex; 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M. A, Mani A. A. (2025). The Role of Customer Relationship Management in Enhancing Customer Satisfaction at Yemen Mobile Company. Humanities &amp; Natural Sciences Journal, 6(10). https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj610\\\/29&quot;,&quot;Chicago&quot;:&quot;Al-Hajjaji Abdulmalik Mohammed Ahmed, Mani Abdulrahman Ahmed. 2025. \\&quot;The Role of Customer Relationship Management in Enhancing Customer Satisfaction at Yemen Mobile Company.\\&quot; Humanities &amp; Natural Sciences Journal 6, no. 10. https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj610\\\/29&quot;,&quot;Harvard&quot;:&quot;Al-Hajjaji A. M. A, Mani A. A. 2025. The Role of Customer Relationship Management in Enhancing Customer Satisfaction at Yemen Mobile Company. Humanities &amp; Natural Sciences Journal. [Internet] 2025-10-01. [Cited 2026-04-24]. 6(10). Available at: https:\\\/\\\/www.hnjournal.net\\\/6-10-29\\\/. https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj610\\\/29&quot;,&quot;Vancouver&quot;:&quot;Al-Hajjaji A. M. A, Mani A. A. The Role of Customer Relationship Management in Enhancing Customer Satisfaction at Yemen Mobile Company. Humanities &amp; Natural Sciences Journal. [Internet]. 2025-10-01; 6(10). Available from: https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj610\\\/29&quot;,&quot;IEEE&quot;:&quot;Al-Hajjaji A. M. A, Mani A. A, \\&quot;The Role of Customer Relationship Management in Enhancing Customer Satisfaction at Yemen Mobile Company,\\&quot; Humanities &amp; Natural Sciences Journal, vol. 6, no. 10, 2025. https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj610\\\/29&quot;,&quot;MLA&quot;:&quot;Al-Hajjaji Abdulmalik Mohammed Ahmed, Mani Abdulrahman Ahmed. \\&quot;The Role of Customer Relationship Management in Enhancing Customer Satisfaction at Yemen Mobile Company.\\&quot; Humanities &amp; Natural Sciences Journal, vol. 6, no. 10, 2025-10-01, https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj610\\\/29&quot;}' data-cit-ar='{&quot;APA&quot;:&quot;\u0627\u0644\u062d\u062c\u0627\u062c\u064a \u0639. \u0645. \u0623\u060c \u0645\u0627\u0646\u0639 \u0639. \u0627. 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\u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u0642\u064a\u0645\u0629 \u0623\u0641\u0636\u0644 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646, \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0628\u0627\u0639\u062a\u0628\u0627\u0631\u0647\u0627 \u0644\u0647\u0627 \u062f\u0648\u0631 \u0643\u0628\u064a\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p><p style='text-align:right;'><strong>\u0627\u0644\u0643\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0641\u062a\u0627\u062d\u064a\u0629: <\/strong> \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644.<\/p><p style='text-align:justify; direction:ltr;'><strong>Abstract: <\/strong> This study seeks to examine the role of Customer Relationship Management (CRM) and its dimensions\u2014namely customer acquisition, customer retention, service quality, trust in interactions, and the utilization of technology\u2014in enhancing customer satisfaction, measured through its dimensions: service delivery, responsiveness, quality, and perceived value, within Yemen Mobile Company. To achieve the research objectives and test the proposed hypotheses, the descriptive-analytical approach was employed. Data were collected through a structured questionnaire distributed to a simple random sample of 384 customers of Yemen Mobile. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS). The findings of the study indicate that the level of CRM practices at Yemen Mobile was assessed as moderate by the sample, and customer satisfaction was likewise found to be moderate. Moreover, the results demonstrate a statistically significant impact of CRM on enhancing customer satisfaction at Yemen Mobile. Based on these findings, the study provides several key recommendations, including: Strengthening customer acquisition strategies through improving marketing campaigns and expanding competitive offers to attract new market segments.Developing effective mechanisms and programs for customer retention, such as loyalty programs and periodic follow-ups of customer experiences after subscription. Enhancing the competitiveness of service pricing to ensure greater value compared to competitors. Emphasizing the adoption and advancement of technology, given its crucial role in improving customer satisfaction.<\/p><p style='direction:ltr; text-align:left;'><strong>Keywords: <\/strong> Customer Relationship Management, Customer Satisfaction , Yemen Mobile.<\/p><\/div>\n\n\n<p style=\"text-align: justify;\">\u0627\u0644\u0645\u0642\u062f\u0645\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0641\u064a \u0638\u0644 \u0627\u0644\u062a\u0637\u0648\u0631 \u0627\u0644\u0643\u0628\u064a\u0631 \u0648\u0627\u0644\u0645\u062a\u0633\u0627\u0631\u0639 \u0627\u0644\u0630\u064a \u062a\u0634\u0647\u062f\u0647 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0648\u0627\u0644\u0631\u0648\u0627\u062c \u0627\u0644\u0643\u0628\u064a\u0631 \u0627\u0644\u062a\u064a \u062a\u0644\u0627\u0642\u064a\u0647 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\u0639\u062f\u0629 \u0645\u0631\u0627\u062a \u0642\u0628\u0644 \u0627\u0644\u062a\u062d\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0628\u062f\u0627\u0626\u0644 \u0644\u0643\u0648\u0646\u0647\u0645 \u0623\u0635\u0628\u062d\u0648\u0627 \u0645\u0631\u062a\u0628\u0637\u064a\u0646 \u0639\u0627\u0637\u0641\u064a\u0627\u064b\u060c \u0648\u064a\u062e\u0627\u0641\u0648\u0646 \u0623\u064a\u0636\u0627\u064b \u0645\u0646 \u0636\u0639\u0641 \u0627\u0644\u062b\u0642\u0629 \u0628\u0627\u0644\u0628\u062f\u0627\u0626\u0644(Salim et al., 2019, 55)<\/p>\n<p style=\"text-align: justify;\">\u0648\u062a\u064f\u0639\u062f \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0623\u0647\u0645 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0648\u0627\u0644\u0648\u0633\u0627\u0626\u0644 \u0644\u0643\u0633\u0628 \u0623\u0643\u0628\u0631 \u0639\u062f\u062f \u0645\u0646 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justify;\"><strong>\u0645\u0627 \u062f\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644\u061f<\/strong><\/p>\n<p style=\"text-align: justify;\">\u0648\u064a\u062a\u0641\u0631\u0639 \u0645\u0646 \u0627\u0644\u0633\u0624\u0627\u0644 \u0627\u0644\u0631\u0626\u064a\u0633 \u0627\u0644\u062a\u0633\u0627\u0624\u0644\u0627\u062a \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0645\u0627 \u0645\u0633\u062a\u0648\u0649 \u0645\u0645\u0627\u0631\u0633\u0629 <strong>\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 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\u0645\u0633\u062a\u0648\u0649 <strong>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644<\/strong>.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0645\u0639\u0631\u0641\u064a:<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"498\" class=\"wp-image-14668\" src=\"http:\/\/www.hnjournal.net\/wp-content\/uploads\/2025\/09\/word-image-14646-1.png\" srcset=\"https:\/\/www.hnjournal.net\/wp-content\/uploads\/2025\/09\/word-image-14646-1.png 698w, https:\/\/www.hnjournal.net\/wp-content\/uploads\/2025\/09\/word-image-14646-1-300x214.png 300w, https:\/\/www.hnjournal.net\/wp-content\/uploads\/2025\/09\/word-image-14646-1-18x12.png 18w\" sizes=\"auto, (max-width: 698px) 100vw, 698px\" \/><\/p>\n<p style=\"text-align: justify;\">\u0634\u0643\u0644 \u0631\u0642\u0645 (1) \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0645\u0639\u0631\u0641\u064a \u0644\u0644\u062f\u0631\u0627\u0633\u0629.<\/p>\n<p style=\"text-align: justify;\">\u0641\u0631\u0636\u064a\u0627\u062a \u0627\u0644\u062f\u0631\u0627\u0633\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0641\u064a \u0636\u0648\u0621 \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0641\u064a \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0648\u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0634\u0643\u0644\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0648\u0623\u0633\u0626\u0644\u062a\u0647\u0627\u060c \u062a\u0645 \u0635\u064a\u0627\u063a\u0629 \u0627\u0644\u0641\u0631\u0636\u064a\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Hlk181300048\"><\/a> \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc182861305\"><\/a><a id=\"post-14646-_Toc207832773\"><\/a> 6.1.1. 1\u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 ((H1:<\/p>\n<p style=\"text-align: justify;\">&#8220;\u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644&#8221;.<\/p>\n<p style=\"text-align: justify;\">\u0648\u064a\u062a\u0641\u0631\u0639 \u0645\u0646\u0647\u0627 \u0627\u0644\u0641\u0631\u0636\u064a\u0627\u062a \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 (H1.1):<\/strong> \u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644.<\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u062b\u0627\u0646\u064a\u0629(H1.2):<\/strong> \u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644.<\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u062b\u0627\u0644\u062b\u0629 (H1.3):<\/strong> \u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644.<\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u0631\u0627\u0628\u0639\u0629 (H1.4):<\/strong> \u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644.<\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u062e\u0627\u0645\u0633\u0629 (H1.5):<\/strong> \u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644.<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc182861306\"><\/a><a id=\"post-14646-_Toc207832774\"><\/a> \u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062b\u0627\u0646\u064a\u0629 ((H2:<\/p>\n<p style=\"text-align: justify;\">&#8220;\u062a\u0648\u062c\u062f \u0641\u0631\u0648\u0642 \u0630\u0627\u062a \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0628\u064a\u0646 \u0645\u062a\u0648\u0633\u0637\u0627\u062a \u0625\u062c\u0627\u0628\u0629 \u0623\u0641\u0631\u0627\u062f \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062d\u0648\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644 \u062a\u064f\u0639\u0632\u0649 \u0644\u0644\u0645\u062a\u063a\u064a\u0631\u0627\u062a \u0627\u0644\u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a\u0629: (\u0627\u0644\u0646\u0648\u0639\u060c \u0627\u0644\u0639\u0645\u0631\u060c \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a\u060c \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u062e\u0644\u060c \u0645\u062f\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644, \u0646\u0648\u0639 \u0627\u0644\u062e\u062f\u0645\u0629)&#8221;.<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc182861307\"><\/a><a id=\"post-14646-_Toc207832775\"><\/a> \u062d\u062f\u0648\u062f \u0627\u0644\u062f\u0631\u0627\u0633\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u062d\u062f\u0648\u062f \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u064a\u0629<\/p>\n<p style=\"text-align: justify;\">\u0633\u062a\u062a\u0646\u0627\u0648\u0644 \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062f\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 :(\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644\u060c \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629) \u060c \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621( \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629\u060c \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629) \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644.<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc207832777\"><\/a> \u0627\u0644\u062d\u062f\u0648\u062f \u0627\u0644\u0645\u0643\u0627\u0646\u064a\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0633\u062a\u0637\u0628\u0642 \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0639\u0644\u0649 \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644 \u0628\u0623\u0645\u0627\u0646\u0629 \u0627\u0644\u0639\u0627\u0635\u0645\u0629.<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc207832778\"><\/a> \u0627\u0644\u062d\u062f\u0648\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0633\u062a\u0642\u062a\u0635\u0631 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0621 \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644 \u0628\u0623\u0645\u0627\u0646\u0629 \u0627\u0644\u0639\u0627\u0635\u0645\u0629.<\/p>\n<p style=\"text-align: justify;\"><strong>\u0645\u0627 \u064a\u0645\u064a\u0632 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0639\u0646 \u063a\u064a\u0631\u0647\u0627:<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>\u0623\u062c\u0631\u064a\u062a \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629 \u0641\u064a \u0645\u062c\u062a\u0645\u0639\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0623\u0645\u0627 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u0641\u0642\u062f \u0627\u0633\u062a\u0647\u062f\u0641\u062a \u0642\u0637\u0627\u0639\u0627\u064b \u0645\u0647\u0645\u0627\u064b \u0648\u062d\u064a\u0648\u064a\u0627\u064b \u0645\u0646 \u0627\u0644\u0642\u0637\u0627\u0639\u0627\u062a \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629 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justify;\">\u062a\u0628\u0631\u0632 \u0623\u0647\u0645\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0622\u062a\u064a (\u0627\u0644\u062d\u0633\u064a\u0646\u064a\u060c 2014):<\/p>\n<ol style=\"text-align: justify;\">\n<li>\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0645\u062a\u064a\u0627\u0632\u0627\u062a \u0648\u062d\u0648\u0627\u0641\u0632 \u0643\u0627\u0644\u062a\u062e\u0641\u064a\u0636\u0627\u062a\u060c \u0648\u0627\u0644\u0647\u062f\u0627\u064a\u0627 \u0628\u0635\u0648\u0631\u0629 \u062f\u0648\u0631\u064a\u0629.<\/li>\n<li>\u0625\u062f\u0631\u0627\u0643 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0627\u0631\u062a\u0641\u0627\u0639 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u063a\u064a\u0631 \u0648\u0627\u0644\u062a\u062d\u0648\u064a\u0644 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justify;\">\u064a\u064f\u0639\u0631\u0641 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0623\u0646\u0647 &#8220;\u0645\u062f\u0649 \u0645\u0637\u0627\u0628\u0642\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0645\u0646\u0638\u0645\u0629 \u0645\u0627 \u0645\u0639 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u0647\u0630\u0627 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621 \u0644\u064a\u0648\u0644\u062f \u0644\u062f\u064a\u0647 \u0627\u0644\u0631\u063a\u0628\u0629 \u0628\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0645\u0639 \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0629(6Lqbal et al, 2018,).<\/p>\n<p style=\"text-align: justify;\">\u0648\u064a\u0639\u0631\u0641 \u0627\u0644\u0628\u0627\u062d\u062b 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\u0644\u0623\u0646\u0647\u0645 \u064a\u0635\u0628\u062d\u0648\u0646 \u0645\u0631\u062a\u0628\u0637\u064a\u0646 \u0639\u0627\u0637\u0641\u064a\u0627\u060c \u0648\u064a\u062e\u0627\u0641\u0648\u0646 \u0623\u064a\u0636\u064b\u0627 \u0645\u0646 \u0627\u0644\u0625\u064a\u0645\u0627\u0646 \u0628\u062c\u0648\u062f\u0629 \u0627\u0644\u0628\u062f\u0627\u0626\u0644(Salim et al., 2019:55)<\/p>\n<p style=\"text-align: justify;\"><strong>\u0648\u0645\u0645\u0627 \u0633\u0628\u0642 \u064a\u0645\u0643\u0646 \u0627\u0644\u0642\u0648\u0644:<\/strong> \u0623\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u064a\u064f\u0639\u062f \u0647\u062f\u0641\u064b\u0627 \u0645\u0647\u0645\u0627 \u0644\u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644\u060c \u0628\u0627\u0639\u062a\u0628\u0627\u0631\u0647 \u0627\u0644\u0623\u0633\u0627\u0633 \u0644\u0648\u062c\u0648\u062f\u0647\u0627\u060c 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The Impact Of Customer Relationship Management On Customer Satisfaction And Retention <\/strong><\/p>\n<p style=\"text-align: justify;\">\u062f\u0631\u0627\u0633\u0629 \u0628\u0639\u0646\u0648\u0627\u0646: \u062a\u0623\u062b\u064a\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645..<\/p>\n<p style=\"text-align: justify;\">\u0647\u062f\u0641\u062a \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0625\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0623\u062b\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645. \u0648\u0643\u0627\u0646 \u0645\u0646\u0647\u062c 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\u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0646\u0629 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0644\u064a\u0643\u0631\u062a \u0627\u0644\u062e\u0645\u0627\u0633\u064a.<\/p>\n<p style=\"text-align: justify;\">\u0635\u062f\u0642 \u0648\u062b\u0628\u0627\u062a \u0623\u062f\u0627\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u0635\u062f\u0642 \u0627\u0644\u0638\u0627\u0647\u0631\u064a (\u0635\u062f\u0642 \u0627\u0644\u0645\u062d\u062a\u0648\u0649):<\/p>\n<p style=\"text-align: justify;\">\u0644\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0635\u062f\u0642 \u0627\u0644\u0638\u0627\u0647\u0631\u064a \u0644\u0623\u062f\u0627\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062a\u0645 \u0639\u0631\u0636 \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0646\u0629 \u0641\u064a \u0635\u0648\u0631\u062a\u0647\u0627 \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0639\u0644\u0649 \u0639\u062f\u062f (12), \u0645\u0646 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\u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0648\u0628\u0630\u0644\u0643 \u062e\u0631\u062c \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0641\u064a \u0635\u0648\u0631\u062a\u0647 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629.<\/p>\n<p style=\"text-align: justify;\">\u0635\u062f\u0642 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0627\u0644\u062f\u0627\u062e\u0644\u064a:<\/p>\n<p style=\"text-align: justify;\">\u062a\u0645 \u062d\u0633\u0627\u0628 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0627\u0644\u062f\u0627\u062e\u0644\u064a \u0644\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u062f\u0649 \u0627\u0644\u062a\u062c\u0627\u0646\u0633 \u0627\u0644\u062f\u0627\u062e\u0644\u064a \u0644\u0623\u062f\u0627\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629, \u0648\u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062d\u0633\u0627\u0628 \u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637 (\u0628\u064a\u0631\u0633\u0648\u0646) \u0628\u064a\u0646 \u0643\u0644 \u0641\u0642\u0631\u0629 \u0645\u0646 \u0645\u062a\u063a\u064a\u0631\u0627\u062a \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0648\u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0630\u064a \u062a\u0646\u062a\u0645\u064a \u0625\u0644\u064a\u0629, \u062b\u0645 \u062a\u0645 \u0627\u062d\u062a\u0633\u0627\u0628 \u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u064a\u0631\u0633\u0648\u0646 \u0644\u0643\u0644 \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0627\u062a \u0645\u0639 \u0627\u0644\u0645\u062a\u063a\u064a\u0631(\u0627\u0644\u0645\u062d\u0648\u0631) \u0627\u0644\u0630\u064a \u062a\u0646\u062a\u0645\u064a \u0625\u0644\u064a\u0629, \u0643\u0645\u0627 \u0647\u0648 \u0645\u0648\u0636\u062d \u0641\u064a \u0627\u0644\u062c\u062f\u0627\u0648\u0644 \u0623\u062f\u0646\u0627\u0647:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc99925474\"><\/a><a id=\"post-14646-_Toc99926053\"><\/a><a id=\"post-14646-_Toc207832883\"><\/a> \u062c\u062f\u0648\u0644 (1) \u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u064a\u0646 \u0623\u0628\u0639\u0627\u062f \u0645\u062d\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u0643\u0644\u064a\u0629 \u0644\u0641\u0642\u0631\u0627\u062a \u0627\u0644\u0645\u062d\u0648\u0631<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0645<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0623\u0628\u0639\u0627\u062f<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0645\u0639\u0627\u0645\u0644 \u0627\u0631\u062a\u0628\u0627\u0637<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>1<\/p>\n<\/td>\n<td>\n<p>\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td>\n<p>.892**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>2<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td>\n<p>.907**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>3<\/p>\n<\/td>\n<td>\n<p>\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>.926**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>4<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644<\/p>\n<\/td>\n<td>\n<p>.918**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>5<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>.882**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong> (**) \u0648\u062c\u0648\u062f \u0627\u0631\u062a\u0628\u0627\u0637 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0639\u0646\u062f \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629 (\u03b1.\u2264 0.01<\/strong>) <a id=\"post-14646-_Toc204808378\"><\/a>\u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (1) \u0623\u0646 \u062c\u0645\u064a\u0639 \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u0642\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0627\u0621\u062a \u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0645\u062a\u063a\u064a\u0631\u0627\u062a\u0647\u0627 \u0628\u062f\u0631\u062c\u0627\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0645\u0648\u062c\u0628\u0629 \u0648\u0630\u0627\u062a \u062f\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0627 \u0639\u0646\u062f \u0645\u0633\u062a\u0648\u0649 (0.01)\u060c \u0648\u0647\u0630\u0627 \u064a\u0628\u064a\u0646 \u0645\u062f\u0649 \u0627\u0631\u062a\u0628\u0627\u0637 \u0643\u0644 \u0628\u0639\u062f \u0645\u0646 \u0623\u0628\u0639\u0627\u062f \u0645\u062d\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u0643\u0644\u064a\u0629 \u0644\u062c\u0645\u064a\u0639 \u0641\u0642\u0631\u0627\u062a \u0627\u0644\u0645\u062d\u0648\u0631\u060c \u0645\u0645\u0627 \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u0623\u0628\u0639\u0627\u062f \u0642\u062f \u062a\u0636\u0639\u0641 \u0645\u0646 \u0627\u0644\u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0627\u0644\u0628\u0646\u0627\u0626\u064a\u0629 \u0644\u0623\u0628\u0639\u0627\u062f \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0628\u0630\u0644\u0643 \u062a\u0639\u062a\u0628\u0631 \u062c\u0645\u064a\u0639 \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u0642\u0644 \u0635\u0627\u062f\u0642\u0629 \u0644\u0645\u0627 \u0648\u0636\u0639\u062a \u0644\u0642\u064a\u0627\u0633\u0647.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 \u0631\u0642\u0645(2) \u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u064a\u0646 \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u0643\u0644\u064a\u0629 \u0644\u0641\u0642\u0631\u0627\u062a \u0627\u0644\u0645\u062d\u0648\u0631.<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0645<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0623\u0628\u0639\u0627\u062f<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0645\u0639\u0627\u0645\u0644 \u0627\u0631\u062a\u0628\u0627\u0637<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>1<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>.912**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>2<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629<\/p>\n<\/td>\n<td>\n<p>.883**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>3<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u062c\u0648\u062f\u0629<\/p>\n<\/td>\n<td>\n<p>.921**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>4<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629<\/p>\n<\/td>\n<td>\n<p>.914**<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>(**) \u0648\u062c\u0648\u062f \u0627\u0631\u062a\u0628\u0627\u0637 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0639\u0646\u062f \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629 (\u03b1.\u2264 0.01)<\/strong><\/p>\n<p style=\"text-align: justify;\">\u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (2) \u0623\u0646 \u062c\u0645\u064a\u0639 \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0627\u0621\u062a \u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0645\u062a\u063a\u064a\u0631\u0627\u062a\u0647\u0627 \u0628\u062f\u0631\u062c\u0627\u062a \u0627\u0631\u062a\u0628\u0627\u0637 \u0645\u0648\u062c\u0628\u0629 \u0648\u0630\u0627\u062a \u062f\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0627 \u0639\u0646\u062f \u0645\u0633\u062a\u0648\u0649 (0.01)\u060c \u0648\u0647\u0630\u0627 \u064a\u0628\u064a\u0646 \u0645\u062f\u0649 \u0627\u0631\u062a\u0628\u0627\u0637 \u0643\u0644 \u0628\u0639\u062f \u0645\u0646 \u0623\u0628\u0639\u0627\u062f \u0645\u062d\u0648\u0631 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u0643\u0644\u064a\u0629 \u0644\u062c\u0645\u064a\u0639 \u0641\u0642\u0631\u0627\u062a \u0627\u0644\u0645\u062d\u0648\u0631\u060c \u0645\u0645\u0627 \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u0623\u0628\u0639\u0627\u062f \u0642\u062f \u062a\u0636\u0639\u0641 \u0645\u0646 \u0627\u0644\u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0627\u0644\u0628\u0646\u0627\u0626\u064a\u0629 \u0644\u0623\u0628\u0639\u0627\u062f \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0628\u0630\u0644\u0643 \u062a\u0639\u062a\u0628\u0631 \u062c\u0645\u064a\u0639 \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639 \u0635\u0627\u062f\u0642\u0629 \u0644\u0645\u0627 \u0648\u0636\u0639\u062a \u0644\u0642\u064a\u0627\u0633\u0647.<\/p>\n<p style=\"text-align: justify;\">\u0627\u062e\u062a\u0628\u0627\u0631 \u062b\u0628\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0644\u0645\u0639\u0631\u0641\u0629 \u062f\u0631\u062c\u0629 \u062b\u0628\u0627\u062a \u0623\u062f\u0627\u0629 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0625\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0639\u0646 \u0641\u0642\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0646\u0629 \u062a\u0645 \u0625\u062c\u0631\u0627\u0621 \u0627\u062e\u062a\u0628\u0627\u0631 \u0623\u0644\u0641\u0627 \u0643\u0631\u0648\u0646\u0628\u0627\u062e (Cronbach&#8217;s Alpha)\u060c \u0648\u0630\u0644\u0643 \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0646\u0633\u0628\u0629 \u062b\u0628\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0646\u0629 \u0648\u0635\u062f\u0642 \u0622\u0631\u0627\u0621 \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0627\u062a \u0627\u0644\u0641\u0631\u0639\u064a\u0629\u060c \u0648\u062a\u062c\u062f\u0631 \u0627\u0644\u0625\u0634\u0627\u0631\u0629 \u0625\u0644\u0649 \u0623\u0646 \u0645\u0639\u0627\u0645\u0644\u0627\u062a \u062b\u0628\u0627\u062a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062d\u062f \u0627\u0644\u0627\u062f\u0646\u0649 \u0627\u0644\u0645\u0642\u0628\u0648\u0644 \u062a\u062a\u0631\u0627\u0648\u062d \u0646\u0633\u0628\u062a\u0629 \u0645\u0646 (0.60) \u0625\u0644\u0649 ( 0.70) (Hair et al, 2014, 90)\u060c \u0648\u062c\u062f\u0648\u0644 \u0631\u0642\u0645 (3) \u064a\u0648\u0636\u062d \u0646\u062a\u064a\u062c\u0629 \u0647\u0630\u0627 \u0627\u0644\u0627\u062e\u062a\u0628\u0627\u0631.<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc99925476\"><\/a><a id=\"post-14646-_Toc99926055\"><\/a><a id=\"post-14646-_Toc207832885\"><\/a><a id=\"post-14646-_Toc343289283\"><\/a><a id=\"post-14646-_Toc343612775\"><\/a><a id=\"post-14646-_Toc343873507\"><\/a> \u062c\u062f\u0648\u0644 ( 3) \u0646\u062a\u0627\u0626\u062c \u0627\u062e\u062a\u0628\u0627\u0631 \u0623\u0644\u0641\u0627 \u0643\u0631\u0648\u0646\u0628\u0627\u062e \u0644\u0623\u062f\u0627\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629<\/p>\n<table>\n<thead>\n<tr>\n<th>\n<p><strong>\u0645\u062d\u0627\u0648\u0631 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646<\/strong><\/p>\n<\/th>\n<th>\n<p><strong>\u0639\u062f\u062f \u0627\u0644\u0641\u0642\u0631\u0627\u062a<\/strong><\/p>\n<\/th>\n<th>\n<p><strong>\u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u062b\u0628\u0627\u062a Alpha<\/strong><\/p>\n<\/th>\n<th>\n<p><strong>\u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u0645\u0635\u062f\u0627\u0642\u064a\u0629<\/strong><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<p>\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td>\n<p>7<\/p>\n<\/td>\n<td>\n<p>0.941<\/p>\n<\/td>\n<td>\n<p>0.970<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td>\n<p>6<\/p>\n<\/td>\n<td>\n<p>0.948<\/p>\n<\/td>\n<td>\n<p>0.974<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>6<\/p>\n<\/td>\n<td>\n<p>0.958<\/p>\n<\/td>\n<td>\n<p>0.979<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644<\/p>\n<\/td>\n<td>\n<p>5<\/p>\n<\/td>\n<td>\n<p>0.955<\/p>\n<\/td>\n<td>\n<p>0.977<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>6<\/p>\n<\/td>\n<td>\n<p>0.936<\/p>\n<\/td>\n<td>\n<p>0.968<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>30<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.963<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.981<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>8<\/p>\n<\/td>\n<td>\n<p>0.954<\/p>\n<\/td>\n<td>\n<p>0.977<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629<\/p>\n<\/td>\n<td>\n<p>6<\/p>\n<\/td>\n<td>\n<p>0.936<\/p>\n<\/td>\n<td>\n<p>0.968<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u062c\u0648\u062f\u0629<\/p>\n<\/td>\n<td>\n<p>7<\/p>\n<\/td>\n<td>\n<p>0.956<\/p>\n<\/td>\n<td>\n<p>0.978<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629<\/p>\n<\/td>\n<td>\n<p>8<\/p>\n<\/td>\n<td>\n<p>0.949<\/p>\n<\/td>\n<td>\n<p>0.974<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>29<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.957<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.978<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>59<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.980<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.990<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 \u0627\u0644\u0633\u0627\u0628\u0642 \u0623\u0646 \u0642\u064a\u0645\u0629 \u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u062b\u0628\u0627\u062a \u0644\u0623\u062f\u0627\u0629 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0628\u0644\u063a\u062a (0.980) \u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646\u0647\u0627 \u062c\u0627\u0621\u062a \u0628\u0646\u0633\u0628\u0629 \u062b\u0628\u0627\u062a \u0645\u0631\u062a\u0641\u0639\u0629 \u062c\u062f\u0627\u064b\u060c \u0648\u062c\u0627\u0621\u062a \u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0644\u0625\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0639\u064a\u0646\u0629 (0.990) \u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646 \u062f\u0631\u062c\u0629 \u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0627\u0644\u0625\u062c\u0627\u0628\u0627\u062a \u0645\u0631\u062a\u0641\u0639\u0629 \u062c\u062f\u0627\u064b\u060c \u0645\u0645\u0627 \u064a\u0624\u0647\u0644\u0647\u0627 \u0644\u062a\u0643\u0648\u0646 \u0623\u062f\u0627\u0629 \u0642\u064a\u0627\u0633 \u0645\u0646\u0627\u0633\u0628\u0629 \u0648\u0641\u0627\u0639\u0644\u0629 \u0644\u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0648\u064a\u0645\u0643\u0646 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u0649 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0641\u064a \u062a\u0639\u0645\u064a\u0645\u0647\u0627 \u0639\u0644\u0649 \u0645\u062c\u062a\u0645\u0639 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0628\u062f\u0631\u062c\u0629 \u0643\u0628\u064a\u0631\u0629.<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0648\u0627\u0644\u0645\u0646\u0627\u0642\u0634\u0629:<\/p>\n<p style=\"text-align: justify;\">\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0646\u0648\u0639 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc99925479\"><\/a><a id=\"post-14646-_Toc99926058\"><\/a><a id=\"post-14646-_Toc207832892\"><\/a> \u062c\u062f\u0648\u0644 \u0631\u0642\u0645 (4) \u062e\u0635\u0627\u0626\u0635 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062d\u0633\u0628 \u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0646\u0648\u0639 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0646\u0648\u0639 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u062a\u0643\u0631\u0627\u0631<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0646\u0633\u0628\u0629 %<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0630\u0643\u0631<\/p>\n<\/td>\n<td>\n<p>329<\/p>\n<\/td>\n<td>\n<p>85.7<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0623\u0646\u062b\u0649<\/p>\n<\/td>\n<td>\n<p>55<\/p>\n<\/td>\n<td>\n<p>14.3<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>384<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>100,0<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (4) \u0623\u0646 \u0646\u0633\u0628\u0629 (85.7%) \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0647\u0645 \u0645\u0646 \u0641\u0626\u0629 \u0627\u0644\u0630\u0643\u0648\u0631\u060c \u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0646\u0633\u0628\u0629 \u0627\u0644\u0639\u064a\u0646\u0629 \u0645\u0646 \u0627\u0644\u0625\u0646\u0627\u062b \u0643\u0627\u0646\u062a (14.3%)\u060c \u0648\u0647\u0630\u0627 \u0627\u0644\u062a\u0648\u0632\u064a\u0639 \u064a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0639\u062f\u062f \u0627\u0644\u0645\u0634\u062a\u0631\u0643\u064a\u0646 \u0627\u0644\u0630\u0643\u0648\u0631 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0629 \u0643\u0648\u0646\u0647 \u0623\u0643\u0628\u0631 \u0645\u0646 \u0639\u062f\u062f \u0627\u0644\u0625\u0646\u0627\u062b\u060c \u0648\u064a\u0645\u0643\u0646 \u062a\u0641\u0633\u064a\u0631 \u0630\u0644\u0643 \u0623\u0646 \u0627\u0644\u0645\u0634\u062a\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0629 \u0645\u0646 \u0627\u0644\u0630\u0643\u0648\u0631 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u0625\u0646\u0627\u062b \u0646\u0638\u0631\u0627\u064b \u0644\u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u0638\u0631\u0648\u0641 \u0627\u0644\u062b\u0642\u0627\u0641\u064a\u0629 \u0648\u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629 \u0648\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629\u060c \u062d\u064a\u062b \u0625\u0646 \u0627\u0644\u0630\u0643\u0648\u0631 \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646 \u0642\u062f \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0647\u0645 \u0646\u0633\u0628\u0629 \u0623\u0643\u0628\u0631 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0644\u0644\u0623\u063a\u0631\u0627\u0636 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u062b\u0644 \u0627\u0644\u0639\u0645\u0644\u060c \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u0623\u0648 \u0627\u0644\u062a\u0631\u0641\u064a\u0647\u060c \u0648\u0642\u062f \u062a\u0643\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0638\u0627\u0647\u0631\u0629 \u0646\u0627\u062a\u062c\u0629 \u0623\u064a\u0636\u0627\u064b \u0639\u0646 \u0633\u0644\u0648\u0643\u064a\u0627\u062a \u0627\u0633\u062a\u0647\u0644\u0627\u0643\u064a\u0629 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0639\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u062d\u0644\u064a\u0629 \u0623\u0648 \u0627\u0644\u0638\u0631\u0648\u0641 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629 \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u062f\u0641\u0639 \u0627\u0644\u0630\u0643\u0648\u0631 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641\u064a\u0629 \u0628\u0634\u0643\u0644 \u0623\u0643\u0628\u0631 \u0645\u0646 \u0627\u0644\u0625\u0646\u0627\u062b\u060c \u0648\u0642\u062f \u064a\u0643\u0648\u0646 \u0644\u0644\u0638\u0631\u0648\u0641 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0627\u0644\u064a\u0645\u0646\u064a \u062f\u0648\u0631\u0627\u064b \u0628\u0627\u0631\u0632\u0627\u064b\u060c \u0648\u0627\u0644\u062a\u064a \u062a\u062d\u062f \u0645\u0646 \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0631\u0623\u0629 \u0645\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644. \u0648\u064a\u0631\u062c\u0639 \u0630\u0644\u0643 \u0627\u0644\u0649 \u0639\u0627\u062f\u0627\u062a \u0648\u062a\u0642\u0627\u0644\u064a\u062f \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0627\u0644\u064a\u0645\u0646\u064a..<\/p>\n<p style=\"text-align: justify;\">\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0639\u0645\u0631:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc207832894\"><\/a><a id=\"post-14646-_Toc204808391\"><\/a> \u062c\u062f\u0648\u0644 \u0631\u0642\u0645 (5) \u062e\u0635\u0627\u0626\u0635 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062d\u0633\u0628 \u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0639\u0645\u0631<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0639\u0645\u0631<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u062a\u0643\u0631\u0627\u0631<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0646\u0633\u0628\u0629%<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0623\u0642\u0644 \u0645\u0646 30 \u0633\u0646\u0629<\/p>\n<\/td>\n<td>\n<p>116<\/p>\n<\/td>\n<td>\n<p>30.2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0645\u0646 30 \u0633\u0646\u0629 \u0625\u0644\u0649 \u0623\u0642\u0644 \u0645\u0646 40 \u0633\u0646\u0629<\/p>\n<\/td>\n<td>\n<p>195<\/p>\n<\/td>\n<td>\n<p>50.8<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>40 \u0633\u0646\u0629 \u0641\u0623\u0643\u062b\u0631<\/p>\n<\/td>\n<td>\n<p>73<\/p>\n<\/td>\n<td>\n<p>19.0<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>384<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>100.0%<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0628\u064a\u0646 \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (5) \u0623\u0646 \u0646\u0633\u0628\u0629 (50.8%) \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0623\u0639\u0645\u0627\u0631\u0647\u0645 \u0645\u0646 30 \u0633\u0646\u0629 \u0625\u0644\u0649 \u0623\u0642\u0644 \u0645\u0646 40 \u0633\u0646\u0629\u060c \u0648\u0646\u0633\u0628\u0629 (30.2%) \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0623\u0639\u0645\u0627\u0631\u0647\u0645 \u0623\u0642\u0644 \u0645\u0646 30 \u0633\u0646\u0629\u060c \u0648\u0646\u0633\u0628\u0629 (19%) \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0623\u0639\u0645\u0627\u0631\u0647\u0645 40 \u0633\u0646\u0629 \u0641\u0623\u0643\u062b\u0631\u060c \u0648\u062a\u0634\u064a\u0631 \u0647\u0630\u0647 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0625\u0644\u0649 \u0627\u0644\u062a\u0646\u0648\u0639 \u0627\u0644\u0639\u0645\u0631\u064a \u0644\u0623\u0641\u0631\u0627\u062f \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0648\u0623\u0646 \u062c\u0645\u064a\u0639 \u0623\u0641\u0631\u0627\u062f \u0627\u0644\u0639\u064a\u0646\u0629 \u0623\u0639\u0645\u0627\u0631\u0647\u0645 \u0628\u064a\u0646 (30 &#8211; 40 \u0633\u0646\u0629)\u060c \u0648\u0630\u0644\u0643 \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u062a\u0641\u0633\u064a\u0631\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u0629 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0645\u0646\u0647\u0627: \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u0634\u0631\u0627\u0626\u064a\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0627\u0644\u0645\u0627\u0644\u064a\u060c \u0641\u0647\u0630\u0647 \u0627\u0644\u0641\u0626\u0629 \u0627\u0644\u0639\u0645\u0631\u064a\u0629 \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u0643\u0648\u0646\u0648\u0646 \u0641\u064a \u0645\u0631\u0627\u062d\u0644 \u0623\u0643\u062b\u0631 \u0627\u0633\u062a\u0642\u0631\u0627\u0631\u0627\u064b \u0645\u0627\u0644\u064a\u0627\u064b \u0648\u0645\u0647\u0646\u064a\u0627\u064b\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647\u0645 \u0623\u0643\u062b\u0631 \u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u0627\u0634\u062a\u0631\u0627\u0643 \u0641\u064a \u0628\u0627\u0642\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0627\u062a \u0645\u0636\u0627\u0641\u0629 \u0645\u062b\u0644 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a\u060c \u0648\u0643\u062b\u0631\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0645 \u0644\u0644\u0647\u0627\u062a\u0641 \u0644\u0623\u063a\u0631\u0627\u0636 \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0645\u0646\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/p>\n<p style=\"text-align: justify;\">\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc99925483\"><\/a><a id=\"post-14646-_Toc99926062\"><\/a><a id=\"post-14646-_Toc207832896\"><\/a><a id=\"post-14646-_Toc204808394\"><\/a> \u062c\u062f\u0648\u0644 (6) \u062e\u0635\u0627\u0626\u0635 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062d\u0633\u0628 \u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u062a\u0643\u0631\u0627\u0631<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0646\u0633\u0628\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u062b\u0627\u0646\u0648\u064a\u0629 \u0641\u0645\u0627 \u062f\u0648\u0646<\/p>\n<\/td>\n<td>\n<p>51<\/p>\n<\/td>\n<td>\n<p>13.3<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u062f\u0628\u0644\u0648\u0645<\/p>\n<\/td>\n<td>\n<p>39<\/p>\n<\/td>\n<td>\n<p>10.2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0628\u0643\u0627\u0644\u0648\u0631\u064a\u0648\u0633<\/p>\n<\/td>\n<td>\n<p>219<\/p>\n<\/td>\n<td>\n<p>57.0<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0645\u0627\u062c\u0633\u062a\u064a\u0631<\/p>\n<\/td>\n<td>\n<p>60<\/p>\n<\/td>\n<td>\n<p>15.6<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u062f\u0643\u062a\u0648\u0631\u0627\u0647<\/p>\n<\/td>\n<td>\n<p>15<\/p>\n<\/td>\n<td>\n<p>3.9<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>384<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>100.0<\/strong> <strong>%<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0628\u064a\u0646 \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (6) \u0623\u0646 \u0627\u063a\u0644\u0628 \u0623\u0641\u0631\u0627\u062f \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0647\u0645 \u0645\u0646 \u0641\u0626\u0629 \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a \u0628\u0643\u0627\u0644\u0648\u0631\u064a\u0648\u0633 \u062d\u064a\u062b \u062c\u0627\u0621\u062a \u0628\u0646\u0633\u0628\u0629 (57%)\u060c \u064a\u0644\u064a\u0647\u0645 \u0641\u0626\u0629 \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u0628\u0646\u0633\u0628\u0629 (15.6%)\u060c \u064a\u0644\u064a\u0647\u0645 \u0641\u0626\u0629 \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a \u062b\u0627\u0646\u0648\u064a\u0629 \u0639\u0627\u0645\u0629 \u0641\u0645\u0627 \u062f\u0648\u0646 \u0628\u0646\u0633\u0628\u0629 (13.3%)\u060c \u064a\u0644\u064a\u0647\u0645 \u0641\u0626\u0629 \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a \u062f\u0628\u0644\u0648\u0645 \u0628\u0646\u0633\u0628\u0629 (10.2%)\u060c \u0648\u0623\u062e\u064a\u0631\u0627\u064b \u0641\u0626\u0629 \u062d\u0627\u0645\u0644\u064a \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a \u062f\u0643\u062a\u0648\u0631\u0627\u0647 \u0628\u0646\u0633\u0628\u0629(3.9%)\u060c \u0648\u0647\u0630\u0647 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u062a\u0648\u0636\u062d \u0623\u0646 \u0645\u0627 \u064a\u0642\u0627\u0631\u0628 (57%) \u0645\u0646 \u0623\u0641\u0631\u0627\u062f \u0627\u0644\u0639\u064a\u0646\u0629 \u0647\u0645 \u0645\u0646 \u0627\u0644\u062d\u0627\u0635\u0644\u064a\u0646 \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 \u0627\u0644\u0628\u0643\u0627\u0644\u0648\u0631\u064a\u0648\u0633\u060c \u0648\u0630\u0644\u0643 \u0642\u062f \u064a\u0639\u0643\u0633 \u062a\u0632\u0627\u064a\u062f \u0627\u0644\u0648\u0639\u064a \u0648\u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0641\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0647\u0630\u0647 \u0627\u0644\u0641\u0626\u0629\u060c \u062d\u064a\u062b \u0625\u0646 \u0647\u0630\u0647 \u0627\u0644\u0641\u0626\u0629 \u063a\u0627\u0644\u0628\u0627\u064b \u0645\u0627 \u062a\u0643\u0648\u0646 \u0641\u064a \u0645\u0631\u0627\u062d\u0644 \u0645\u0647\u0646\u064a\u0629 \u0645\u062a\u0642\u062f\u0645\u0629\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647\u0645 \u0623\u0643\u062b\u0631 \u0627\u0639\u062a\u0645\u0627\u062f\u0627\u064b \u0639\u0644\u0649 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 \u0644\u0623\u063a\u0631\u0627\u0636 \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0648\u0627\u0646 \u0647\u0630\u0647 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u062a\u0632\u064a\u062f \u0645\u0646 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u062f\u0631\u0627\u0633\u0629.<\/p>\n<p style=\"text-align: justify;\">\u0645\u062a\u063a\u064a\u0631 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u062e\u0644:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc99925487\"><\/a><a id=\"post-14646-_Toc99926066\"><\/a><a id=\"post-14646-_Toc207832898\"><\/a> \u062c\u062f\u0648\u0644 (7) \u062e\u0635\u0627\u0626\u0635 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062d\u0633\u0628 \u0645\u062a\u063a\u064a\u0631 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u062e\u0644<\/p>\n<table>\n<thead>\n<tr>\n<th>\n<p><strong>\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u062e\u0644<\/strong><\/p>\n<\/th>\n<th>\n<p><strong>\u0627\u0644\u062a\u0643\u0631\u0627\u0631<\/strong><\/p>\n<\/th>\n<th>\n<p><strong>\u0627\u0644\u0646\u0633\u0628\u0629<\/strong><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<p>\u062f\u062e\u0644 \u0639\u0627\u0644\u064a<\/p>\n<\/td>\n<td>\n<p>100<\/p>\n<\/td>\n<td>\n<p>26.0<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u062f\u062e\u0644 \u0645\u062a\u0648\u0633\u0637<\/p>\n<\/td>\n<td>\n<p>268<\/p>\n<\/td>\n<td>\n<p>69.8<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u062f\u062e\u0644 \u0636\u0639\u064a\u0641<\/p>\n<\/td>\n<td>\n<p>16<\/p>\n<\/td>\n<td>\n<p>4.2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>384<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>100.0%<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0628\u064a\u0646 \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (7) \u0623\u0646 \u0630\u0648\u064a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u062e\u0644 \u0645\u062a\u0648\u0633\u0637 \u0643\u0627\u0646\u062a \u0627\u0644\u0623\u0643\u062b\u0631 \u062a\u0645\u062b\u064a\u0644\u0627\u064b \u0641\u064a \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0628\u0646\u0633\u0628\u0629 (69.8%)\u060c \u064a\u0644\u064a\u0647\u0627 \u0630\u0648\u064a \u0627\u0644\u062f\u062e\u0644 \u0639\u0627\u0644\u064a \u0628\u0646\u0633\u0628\u0629 (26%)\u060c \u0648\u0623\u062e\u064a\u0631\u0627 \u0630\u0648\u064a \u0627\u0644\u062f\u062e\u0644 \u0636\u0639\u064a\u0641 \u0628\u0646\u0633\u0628\u0629 (4.2%) \u060c \u0648\u064a\u0641\u0633\u0631 \u0630\u0644\u0643 \u0628\u0623\u0646 \u0630\u0648\u064a \u0627\u0644\u062f\u062e\u0644 \u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0647\u0645 \u0627\u0644\u0641\u0626\u0629 \u0627\u0644\u0623\u0643\u062b\u0631 \u062a\u0645\u062b\u064a\u0644\u0627\u064b \u0628\u064a\u0646 \u0627\u0644\u0645\u0634\u062a\u0631\u0643\u064a\u0646 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644\u060c \u0648\u064a\u0639\u0648\u062f \u0630\u0644\u0643 \u0625\u0644\u0649 \u0623\u0646 \u0634\u0631\u064a\u062d\u0629 \u0643\u0628\u064a\u0631\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062a\u0645\u062a\u0639 \u0628\u0642\u062f\u0631\u0629 \u0634\u0631\u0627\u0626\u064a\u0629 \u0645\u0639\u062a\u062f\u0644\u0629 \u062a\u0645\u0643\u0646\u0647\u0645 \u0645\u0646 \u0627\u0644\u0627\u0634\u062a\u0631\u0627\u0643 \u0641\u064a \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0645\u0631\u060c \u0648\u0647\u0630\u0647 \u0627\u0644\u0641\u0626\u0629 \u063a\u0627\u0644\u0628\u0627\u064b \u0645\u0627 \u062a\u0643\u0648\u0646 \u0627\u0644\u0623\u0643\u062b\u0631 \u0646\u0634\u0627\u0637\u0627\u064b \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u0644\u0623\u0646\u0647\u0627 \u062a\u0633\u0639\u0649 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0641\u0636\u0644 \u0642\u064a\u0645\u0629 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0645\u0627\u0644\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647\u0627 \u062d\u0633\u0627\u0633\u0629 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0623\u0633\u0639\u0627\u0631\u0647\u0627.<a id=\"post-14646-_Toc204808397\"><\/a><\/p>\n<p style=\"text-align: justify;\">\u0645\u062a\u063a\u064a\u0631 \u0633\u0646\u0648\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc99925485\"><\/a><a id=\"post-14646-_Toc99926064\"><\/a><a id=\"post-14646-_Toc207832900\"><\/a> \u062c\u062f\u0648\u0644 (8) \u062e\u0635\u0627\u0626\u0635 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062d\u0633\u0628 \u0645\u062a\u063a\u064a\u0631 \u0645\u062f\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0633\u0646\u0648\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u062a\u0643\u0631\u0627\u0631<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0646\u0633\u0628\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0623\u0642\u0644 \u0645\u0646 3 \u0633\u0646\u0648\u0627\u062a<\/p>\n<\/td>\n<td>\n<p>10<\/p>\n<\/td>\n<td>\n<p>2.6<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0645\u0646 3 \u0625\u0644\u0649 6 \u0633\u0646\u0648\u0627\u062a<\/p>\n<\/td>\n<td>\n<p>39<\/p>\n<\/td>\n<td>\n<p>10.2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0645\u0646 7 \u0625\u0644\u0649 \u0623\u0642\u0644 \u0645\u0646 10 \u0633\u0646\u0648\u0627\u062a<\/p>\n<\/td>\n<td>\n<p>79<\/p>\n<\/td>\n<td>\n<p>20.6<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0623\u0643\u062b\u0631 \u0645\u0646 10 \u0633\u0646\u0648\u0627\u062a<\/p>\n<\/td>\n<td>\n<p>256<\/p>\n<\/td>\n<td>\n<p>66.7<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>384<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>100 %<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0628\u064a\u0646 \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (8) \u0623\u0646 \u0646\u0633\u0628\u0629 (66.7%)\u060c \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0645\u062f\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0645 \u0644\u062e\u062f\u0645\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0623\u0643\u062b\u0631 \u0645\u0646 10 \u0633\u0646\u0648\u0627\u062a\u060c \u0648\u062c\u0627\u0621\u062a \u0646\u0633\u0628\u0629 (20.6%)\u060c \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0645\u062f\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0645 \u0644\u062e\u062f\u0645\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u062a\u062a\u0631\u0627\u0648\u062d \u0628\u064a\u0646 7 \u0625\u0644\u0649 \u0623\u0642\u0644 \u0645\u0646 10 \u0633\u0646\u0648\u0627\u062a\u060c \u0641\u064a\u0645\u0627 \u0646\u0633\u0628\u0629 (10.2%)\u060c \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 <a id=\"post-14646-_Hlk200309695\"><\/a>\u0645\u062f\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0645 \u0644\u062e\u062f\u0645\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0645\u0646 3 \u0625\u0644\u0649 6 \u0633\u0646\u0648\u0627\u062a\u060c \u0628\u064a\u0646\u0645\u0627 \u0646\u0633\u0628\u0629 (2.6%)\u060c \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0645\u062f\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0645 \u0644\u062e\u062f\u0645\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0623\u0642\u0644 \u0645\u0646 3 \u0633\u0646\u0648\u0627\u062a\u060c \u0648\u0647\u0630 \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0641\u0626\u0629 \u0627\u0644\u0623\u0643\u062b\u0631 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u064b \u0644\u062e\u062f\u0645\u0627\u062a \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0647\u064a \u0645\u0646 \u0627\u0644\u0645\u0634\u062a\u0631\u0643\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u062a\u062c\u0627\u0648\u0632\u062a \u0645\u062f\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0645 \u0623\u0643\u062b\u0631 \u0645\u0646 10 \u0633\u0646\u0648\u0627\u062a\u060c \u0648\u0623\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u062a\u062a\u0645\u062a\u0639 \u0628\u062b\u0642\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644\u060c \u0627\u0644\u0623\u0645\u0631 \u0627\u0644\u0630\u064a \u064a\u062a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0634\u0631\u064a\u062d\u0629 \u0648\u0645\u0646\u0639 \u0627\u0646\u062a\u0642\u0627\u0644\u0647\u0645 \u0625\u0644\u0649 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646.<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc207832902\"><\/a> \u062c\u062f\u0648\u0644 (9) \u062e\u0635\u0627\u0626\u0635 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062d\u0633\u0628 \u0645\u062a\u063a\u064a\u0631 \u0646\u0648\u0639 \u0627\u0644\u062e\u062f\u0645\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0646\u0648\u0639 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u062a\u0643\u0631\u0627\u0631<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0646\u0633\u0628\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0645\u0643\u0627\u0644\u0645\u0627\u062a<\/p>\n<\/td>\n<td>\n<p>22<\/p>\n<\/td>\n<td>\n<p>5.7<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0623\u0646\u062a\u0631\u0646\u062a<\/p>\n<\/td>\n<td>\n<p>2<\/p>\n<\/td>\n<td>\n<p>0.5<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0645\u0643\u0627\u0644\u0645\u0627\u062a + \u0623\u0646\u062a\u0631\u0646\u062a<\/p>\n<\/td>\n<td>\n<p>360<\/p>\n<\/td>\n<td>\n<p>93.8<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>384<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>100 %<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0628\u064a\u0646 \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (9) \u0623\u0646 \u0646\u0633\u0628\u0629 (93.8%)\u060c \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0646\u0648\u0639 \u062e\u062f\u0645\u062a\u0647\u0645 \u0645\u0643\u0627\u0644\u0645\u0627\u062a + \u0623\u0646\u062a\u0631\u0646\u062a \u0648\u062c\u0627\u0621\u062a \u0646\u0633\u0628\u0629 (5.7%)\u060c \u0645\u0646 \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0646\u0648\u0639 \u062e\u062f\u0645\u062a\u0647\u0645 \u0645\u0643\u0627\u0644\u0645\u0627\u062a\u060c \u0641\u064a\u0645\u0627 \u0646\u0633\u0628\u0629 (0.5%)\u060c \u0645\u0646 \u0639\u064a\u0646\u0629 \u0646\u0648\u0639 \u0627\u0644\u062e\u062f\u0645\u0629 \u0623\u0646\u062a\u0631\u0646\u062a\u060c \u0648\u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u064a\u062a\u0636\u062d \u0623\u0646 \u0623\u0643\u062b\u0631 \u062e\u062f\u0645\u0627\u062a \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0627\u0633\u062a\u062e\u062f\u0645\u0627\u064b \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a + \u0623\u0646\u062a\u0631\u0646\u062a\u060c \u0648\u0630\u0644\u0643 \u064a\u0639\u0643\u0633 \u062a\u062d\u0648\u0644\u0627\u064b \u0648\u0627\u0636\u062d\u0627\u064b \u0641\u064a \u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0646\u062d\u0648 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u060c \u0641\u0627\u0644\u0645\u0634\u062a\u0631\u0643\u0648\u0646 \u0644\u0645 \u064a\u0639\u0648\u062f\u0648\u0627 \u064a\u0643\u062a\u0641\u0648\u0646 \u0628\u062e\u062f\u0645\u0629 \u0648\u0627\u062d\u062f\u0629\u060c \u0628\u0644 \u064a\u0641\u0636\u0644\u0648\u0646 \u0627\u0644\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u0627\u0644\u0623\u0646\u062a\u0631\u0646\u062a \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0627\u0644\u064a\u0648\u0645\u064a\u0629 \u0633\u0648\u0627\u0621 \u0644\u0644\u0639\u0645\u0644 \u0623\u0648 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0623\u0648 \u0627\u0644\u062a\u0631\u0641\u064a\u0647\u060c \u0644\u0630\u0627 \u064a\u0646\u0628\u063a\u064a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u0623\u0646\u062a\u0631\u0646\u062a \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0645\u0639\u0627\u064b\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0628\u0627\u0642\u0627\u062a \u0645\u062f\u0645\u062c\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u0645\u0627 \u064a\u0639\u0632\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/p>\n<p style=\"text-align: justify;\">1 \u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0648\u0635\u0641\u064a \u0644\u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639: \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n<p style=\"text-align: justify;\">\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0628\u064a\u0629 \u0648\u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0646\u0633\u0628 \u0627\u0644\u0645\u0626\u0648\u064a\u0629\u060c \u0648\u0642\u062f \u062c\u0627\u0621\u062a \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0643\u0645\u0627 \u0641\u064a \u0627\u0644\u062c\u062f\u0648\u0644 (10).<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc99925491\"><\/a><a id=\"post-14646-_Toc99926070\"><\/a><a id=\"post-14646-_Toc207832906\"><\/a> \u062c\u062f\u0648\u0644 (10) \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0628\u064a\u0629 \u0648\u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0644\u0645\u062a\u063a\u064a\u0631 \u0645\u0633\u062a\u0648\u0649 \u0645\u0645\u0627\u0631\u0633\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<table>\n<thead>\n<tr>\n<th>\n<p><strong>\u0645<\/strong><\/p>\n<\/th>\n<th>\n<p><strong>\u0627\u0644\u0628\u0639\u062f<\/strong><\/p>\n<\/th>\n<th>\n<p><strong>\u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u062d\u0633\u0627\u0628\u064a<\/strong><\/p>\n<\/th>\n<th>\n<p><strong>\u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a<\/strong><\/p>\n<\/th>\n<th>\n<p>\u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629<\/p>\n<\/th>\n<th>\n<p>\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0629<\/p>\n<\/th>\n<th>\n<p><strong>\u0627\u0644\u0631\u062a\u0628\u0629<\/strong><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<p>1<\/p>\n<\/td>\n<td>\n<p>\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td>\n<p>3.31<\/p>\n<\/td>\n<td>\n<p>0.806<\/p>\n<\/td>\n<td>\n<p>0.66<\/p>\n<\/td>\n<td>\n<p>\u0645\u062a\u0648\u0633\u0637<\/p>\n<\/td>\n<td>\n<p>3<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>2<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td>\n<p>3.23<\/p>\n<\/td>\n<td>\n<p>0.829<\/p>\n<\/td>\n<td>\n<p>0.65<\/p>\n<\/td>\n<td>\n<p>\u0645\u062a\u0648\u0633\u0637<\/p>\n<\/td>\n<td>\n<p>5<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>3<\/p>\n<\/td>\n<td>\n<p>\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>3.31<\/p>\n<\/td>\n<td>\n<p>0.833<\/p>\n<\/td>\n<td>\n<p>0.66<\/p>\n<\/td>\n<td>\n<p>\u0645\u062a\u0648\u0633\u0637<\/p>\n<\/td>\n<td>\n<p>4<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>4<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644<\/p>\n<\/td>\n<td>\n<p>3.42<\/p>\n<\/td>\n<td>\n<p>0.815<\/p>\n<\/td>\n<td>\n<p>0.68<\/p>\n<\/td>\n<td>\n<p>\u0639\u0627\u0644\u064d<\/p>\n<\/td>\n<td>\n<p>2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>5<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>3.45<\/p>\n<\/td>\n<td>\n<p>0.784<\/p>\n<\/td>\n<td>\n<p>0.69<\/p>\n<\/td>\n<td>\n<p>\u0639\u0627\u0644\u064d<\/p>\n<\/td>\n<td>\n<p>1<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<p><strong>\u0645\u062a\u0648\u0633\u0637 \u0645\u0645\u0627\u0631\u0633\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>3.34<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.736<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.67<\/strong><\/p>\n<\/td>\n<td colspan=\"2\">\n<p><strong>\u0645\u062a\u0648\u0633\u0637<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 \u0627\u0644\u0633\u0627\u0628\u0642 \u0623\u0646 \u0645\u0633\u062a\u0648\u0649 \u0645\u0645\u0627\u0631\u0633\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0643\u0627\u0646 \u0645\u062a\u0648\u0633\u0637\u0627\u064b \u062d\u0633\u0628 \u062a\u0642\u062f\u064a\u0631\u0627\u062a \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0641\u0642\u062f \u062c\u0627\u0621 \u0628\u0645\u062a\u0648\u0633\u0637 \u062d\u0633\u0627\u0628\u064a (3.34)\u060c \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a (0.736) \u0648\u0628\u0646\u0633\u0628\u0629 (0.67).<\/p>\n<p style=\"text-align: justify;\">\u0643\u0645\u0627 \u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 \u0627\u0644\u0633\u0627\u0628\u0642 \u0623\u0646 \u062c\u0645\u064a\u0639 \u0623\u0628\u0639\u0627\u062f \u0645\u0645\u0627\u0631\u0633\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0648\u0641\u0631\u0629 \u0628\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0645\u062a\u0641\u0627\u0648\u062a\u0629\u060c \u062d\u064a\u062b \u062d\u0635\u0644 \u0627\u0644\u0628\u0639\u062f (\u0627\u0644\u062e\u0627\u0645\u0633\u060c \u0648\u0627\u0644\u0631\u0627\u0628\u0639) \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 \u0639\u0627\u0644\u064d\u060c \u0648\u062d\u0635\u0644\u062a \u0628\u0642\u064a\u0629 \u0627\u0644\u0623\u0628\u0639\u0627\u062f \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 \u0645\u062a\u0648\u0633\u0637\u060c \u0648\u0642\u062f \u062c\u0627\u0621 \u0628\u064f\u0639\u062f \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0628\u0645\u062a\u0648\u0633\u0637 (3.45) \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a(0.784) \u0628\u0646\u0633\u0628\u0629 (0.69)\u060c \u0648\u062c\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0629 \u0627\u0644\u062b\u0627\u0646\u064a\u0629 \u0628\u064f\u0639\u062f \u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0628\u0645\u062a\u0648\u0633\u0637 \u062d\u0633\u0627\u0628\u064a (3.42) \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a (0.815) \u0628\u0646\u0633\u0628\u0629 (0.68)\u060c \u0648\u062c\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0629 \u0627\u0644\u062b\u0627\u0644\u062b\u0629 \u0628\u064f\u0639\u062f \u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u062a\u0648\u0633\u0637 \u062d\u0633\u0627\u0628\u064a (3.31) \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a(0.806) \u0628\u0646\u0633\u0628\u0629 (0.66)\u060c \u0648\u062c\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0629 \u0627\u0644\u0631\u0627\u0628\u0639\u0629 \u0628\u064f\u0639\u062f \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0645\u062a\u0648\u0633\u0637 \u062d\u0633\u0627\u0628\u064a (3.31) \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a(0.833) \u0628\u0646\u0633\u0628\u0629 (0.66)\u060c \u0648\u062c\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0629 \u0627\u0644\u0623\u062e\u064a\u0631\u0629 \u0628\u064f\u0639\u062f \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u062a\u0648\u0633\u0637 \u062d\u0633\u0627\u0628\u064a (3.23) \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a (0.829) \u0628\u0646\u0633\u0628\u0629 (0.65)\u060c \u0648\u064a\u0639\u0632\u0648 \u0627\u0644\u0628\u0627\u062d\u062b \u0630\u0644\u0643 \u0625\u0644\u0649 \u0623\u0646 \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0645\u0627 \u0632\u0627\u0644\u062a \u0641\u064a \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062a\u062d\u0648\u0644 \u0627\u0644\u062a\u062f\u0631\u064a\u062c\u064a \u0646\u062d\u0648 \u062a\u0637\u0628\u064a\u0642 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0623\u0646 \u0647\u0646\u0627\u0643 \u062a\u0641\u0627\u0648\u062a\u0627\u064b \u0641\u064a \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0645\u0645\u0627\u0631\u0633\u0629 \u0623\u0628\u0639\u0627\u062f \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062d\u064a\u062b \u062a\u064f\u0648\u0644\u064a \u0627\u0647\u062a\u0645\u0627\u0645\u0627\u064b \u062c\u064a\u062f\u0627\u064b \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0648\u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0625\u0644\u0627 \u0623\u0646 \u0647\u0646\u0627\u0643 \u0642\u0635\u0648\u0631\u0627\u064b \u0646\u0633\u0628\u064a\u0627\u064b \u0641\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629\u060c \u0648\u0627\u0644\u062a\u064a \u062a\u064f\u0639\u062f \u0639\u0646\u0627\u0635\u0631 \u062d\u0627\u0633\u0645\u0629 \u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629 \u0627\u0644\u0639\u0644\u0627\u0642\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0642\u062f \u064a\u0639\u0648\u062f \u0630\u0644\u0643 \u0644\u0639\u062f\u0629 \u0623\u0633\u0628\u0627\u0628 \u0645\u0646\u0647\u0627: \u0636\u0639\u0641 \u0648\u062c\u0648\u062f \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0631\u0628\u0637 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0628\u0639\u0627\u062f \u0628\u0628\u0639\u0636\u0647\u0627 \u0627\u0644\u0628\u0639\u0636 \u0628\u0637\u0631\u064a\u0642\u0629 \u0645\u0646\u0647\u062c\u064a\u0629\u060c \u0648\u0642\u0644\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0623\u0648 \u0627\u0644\u062a\u0648\u0639\u064a\u0629 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u062d\u0648\u0644 \u0623\u0647\u0645\u064a\u0629 \u0643\u0644 \u0628\u064f\u0639\u062f \u0645\u0646 \u0623\u0628\u0639\u0627\u062f \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062e\u0627\u0635\u0629 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u062e\u062f\u0645\u0629 \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0628\u064a\u0639\u060c \u0648\u0636\u0639\u0641 \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0628\u064a\u0646 \u0627\u0644\u0625\u062f\u0627\u0631\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0642\u0629 (\u0645\u062b\u0644 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)\u060c \u0645\u0645\u0627 \u064a\u0624\u062b\u0631 \u0639\u0644\u0649 \u062c\u0648\u062f\u0629 \u062a\u0646\u0641\u064a\u0630 \u0647\u0630\u0647 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a\u060c \u0648\u0636\u0639\u0641 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 \u0645\u0646\u0647\u0627 \u0644\u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0633\u0644\u0648\u0643\u0647\u0645 \u0628\u062f\u0642\u0629.<\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0648\u0635\u0641\u064a \u0644\u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639: \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong><\/p>\n<p style=\"text-align: justify;\">\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0628\u064a\u0629 \u0648\u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0646\u0633\u0628 \u0627\u0644\u0645\u0626\u0648\u064a\u0629\u060c \u0648\u0642\u062f \u062c\u0627\u0621\u062a \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0643\u0645\u0627 \u0641\u064a \u0627\u0644\u062c\u062f\u0648\u0644 \u0627\u0644\u062a\u0627\u0644\u064a.<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc99925497\"><\/a><a id=\"post-14646-_Toc99926076\"><\/a><a id=\"post-14646-_Toc207832917\"><\/a> \u062c\u062f\u0648\u0644 (11) \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0628\u064a\u0629 \u0648\u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0644\u0645\u062a\u063a\u064a\u0631 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0645<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0628\u0639\u062f<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u062d\u0633\u0627\u0628\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0646\u0633\u064a\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0629<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0631\u062a\u0628\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>1<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>3.31<\/p>\n<\/td>\n<td>\n<p>0.865<\/p>\n<\/td>\n<td>\n<p>0.66<\/p>\n<\/td>\n<td>\n<p>\u0645\u062a\u0648\u0633\u0637<\/p>\n<\/td>\n<td>\n<p>1<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>2<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629<\/p>\n<\/td>\n<td>\n<p>3.31<\/p>\n<\/td>\n<td>\n<p>0.891<\/p>\n<\/td>\n<td>\n<p>0.66<\/p>\n<\/td>\n<td>\n<p>\u0645\u062a\u0648\u0633\u0637<\/p>\n<\/td>\n<td>\n<p>2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>4<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629<\/p>\n<\/td>\n<td>\n<p>3.03<\/p>\n<\/td>\n<td>\n<p>0.963<\/p>\n<\/td>\n<td>\n<p>0.61<\/p>\n<\/td>\n<td>\n<p>\u0645\u062a\u0648\u0633\u0637<\/p>\n<\/td>\n<td>\n<p>3<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>3<\/p>\n<\/td>\n<td>\n<p>\u0627\u0644\u062c\u0648\u062f\u0629<\/p>\n<\/td>\n<td>\n<p>3.02<\/p>\n<\/td>\n<td>\n<p>0.918<\/p>\n<\/td>\n<td>\n<p>0.60<\/p>\n<\/td>\n<td>\n<p>\u0645\u062a\u0648\u0633\u0637<\/p>\n<\/td>\n<td>\n<p>4<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<p><strong>\u0645\u062a\u0648\u0633\u0637 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>3.17<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.825<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>0.63<\/strong><\/p>\n<\/td>\n<td colspan=\"2\">\n<p><strong>\u0645\u062a\u0648\u0633\u0637<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 \u0627\u0644\u0633\u0627\u0628\u0642 \u0623\u0646 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644 \u0643\u0627\u0646 \u0645\u062a\u0648\u0633\u0637\u0627\u064b \u062d\u0633\u0628 \u062a\u0642\u062f\u064a\u0631\u0627\u062a \u0639\u064a\u0646\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0641\u0642\u062f \u062c\u0627\u0621 \u0628\u0645\u062a\u0648\u0633\u0637 \u062d\u0633\u0627\u0628\u064a (3.17)\u060c \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a (0.825) \u0648\u0646\u0633\u0628\u0629 (0.63).<\/p>\n<p style=\"text-align: justify;\">\u0643\u0645\u0627 \u064a\u062a\u0636\u062d \u0645\u0646 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u062c\u062f\u0648\u0644 \u0627\u0644\u0633\u0627\u0628\u0642 \u0623\u0646 \u0623\u0628\u0639\u0627\u062f \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0635\u0644\u062a \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a \u0645\u062a\u0641\u0627\u0648\u062a\u0629\u060c \u062d\u064a\u062b \u062d\u0635\u0644\u062a \u062c\u0645\u064a\u0639\u0647\u0627 \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 \u0645\u062a\u0648\u0633\u0637\u060c \u0648\u0642\u062f \u062c\u0627\u0621 \u0628\u0639\u062f\u0627 &#8220;\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629&#8221; \u0648&#8221;\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629&#8221; \u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0628\u0646\u0641\u0633 \u0627\u0644\u0645\u062a\u0648\u0633\u0637 (3.31)\u060c \u0648\u0628\u0646\u0641\u0633 \u0627\u0644\u0646\u0633\u064a\u0629 (0.66)\u060c \u0648\u062c\u0627\u0621 \u0628\u064f\u0639\u062f (\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629) \u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0629 \u0627\u0644\u062b\u0627\u0646\u064a\u0629 \u0628\u0645\u062a\u0648\u0633\u0637 (3.03) \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a (0.963)\u060c \u0628\u0646\u0633\u0628\u0629 (0.61)\u060c \u0648\u0641\u064a \u0627\u0644\u0623\u062e\u064a\u0631 \u0628\u064f\u0639\u062f (\u0627\u0644\u062c\u0648\u062f\u0629) \u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0629 \u0627\u0644\u0631\u0627\u0628\u0639\u0629 \u0628\u0645\u062a\u0648\u0633\u0637 (3.02) \u0648\u0628\u0644\u063a \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a (0.918)\u060c \u0648\u0628\u0646\u0633\u0628\u0629 (0.60)\u060c \u0648\u0642\u062f \u064a\u0639\u0648\u062f \u0630\u0644\u0643 \u0625\u0644\u0649 \u0623\u0646 \u0631\u0636\u0627 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\u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644.<\/strong><\/p>\n<p style=\"text-align: justify;\">\u0648\u062a\u0647\u062f\u0641 \u0647\u0630\u0647 \u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0625\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u062f\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644\u060c \u0648\u0644\u0627\u062e\u062a\u0628\u0627\u0631 \u0647\u0630\u0647 \u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u062e\u062a\u0628\u0627\u0631 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631 \u0627\u0644\u0645\u062a\u0639\u062f\u062f Multiple Regression Analysis \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062f\u0648\u0631 \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u0642\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621(\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644\u060c \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629) \u0645\u062c\u062a\u0645\u0639\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639 (\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)\u060c \u0648\u0627\u0644\u062c\u062f\u0648\u0644 \u0627\u0644\u062a\u0627\u0644\u064a \u064a\u0648\u0636\u062d \u0630\u0644\u0643:<\/p>\n<p style=\"text-align: justify;\">\u00a0<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (12) \u0646\u062a\u0627\u0626\u062c \u0627\u062e\u062a\u0628\u0627\u0631 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631 \u0627\u0644\u0645\u062a\u0639\u062f\u062f Multiple Regression Analysis \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0645\u062f\u0649 \u062a\u062d\u062f\u064a\u062f \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u0642\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062c\u062a\u0645\u0639\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<table>\n<tbody>\n<tr>\n<td colspan=\"4\">\n<p><strong>\u0645\u0644\u062e\u0635 \u0627\u0644\u0646\u0645\u0627\u0630\u062c<\/strong><\/p>\n<\/td>\n<td colspan=\"2\">\n<p><strong>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0628\u0627\u064a\u0646 (<\/strong>ANOVA<strong>)<\/strong><\/p>\n<\/td>\n<td colspan=\"3\">\n<p><strong>\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631 \u0648\u0627\u062e\u062a\u0628\u0627\u0631 (T)<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><strong>\u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u0642\u0644<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>R\u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>R<sup>2 <\/sup>\u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0639\u062f\u0644<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u062e\u062a\u0628\u0627\u0631<\/strong><\/p>\n<p><strong>F<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Sig.F\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631<\/strong><\/p>\n<p><strong>Beta<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u062e\u062a\u0628\u0627\u0631<\/strong><\/p>\n<p><strong>T<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Sig.T\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"5\">\n<p>\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td>\n<p>\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td rowspan=\"5\">\n<p>.900<\/p>\n<\/td>\n<td rowspan=\"5\">\n<p>0.808<\/p>\n<\/td>\n<td rowspan=\"5\">\n<p>323.490<\/p>\n<\/td>\n<td rowspan=\"5\">\n<p>.000<\/p>\n<\/td>\n<td>\n<p>0.045<\/p>\n<\/td>\n<td>\n<p>1.093<\/p>\n<\/td>\n<td>\n<p>0.275<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/p>\n<\/td>\n<td>\n<p>0.162<\/p>\n<\/td>\n<td>\n<p>3.736<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>0.208<\/p>\n<\/td>\n<td>\n<p>4.366<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644<\/p>\n<\/td>\n<td>\n<p>0.279<\/p>\n<\/td>\n<td>\n<p>5.987<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629<\/p>\n<\/td>\n<td>\n<p>0.291<\/p>\n<\/td>\n<td>\n<p>7.290<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 \u0627\u0644\u0633\u0627\u0628\u0642 \u0648\u062c\u0648\u062f \u062f\u0648\u0631 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644\u060c \u062d\u064a\u0640\u0640\u0640\u062b \u0628\u0644\u063a \u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637 (R) (0.900) \u0639\u0646\u062f \u0645\u0633\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u062a\u0648\u0649 (a \u2264 0.05). \u0623\u0645\u0627 \u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0639\u062f\u0644 (R<strong><sup>2<\/sup><\/strong>) \u0641\u0642\u062f \u0628\u0644\u063a (0.808)\u060c \u0623\u064a \u0623\u0646 \u0645\u0627 \u0642\u064a\u0645\u062a\u0647 \u0645\u0646 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0646\u0627\u062a\u062c \u0639\u0646 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0628\u0627\u0642\u064a\u0629 \u062a\u0631\u062c\u0639 \u0625\u0644\u0649 \u0639\u0648\u0627\u0645\u0644 \u0623\u062e\u0631\u0649\u060c \u0648\u064a\u0624\u0643\u062f \u0647\u0630\u0627 \u0645\u0639\u0646\u0648\u064a\u0629 \u0647\u0630\u0647 \u0627\u0644\u0641\u0627\u0639\u0644\u064a\u0629 \u0642\u064a\u0645\u0629 (F) \u0627\u0644\u0645\u062d\u0633\u0648\u0628\u0629 \u0648\u0627\u0644\u062a\u064a \u0628\u0644\u063a\u062a (323.490)\u060c \u0648\u0647\u064a \u062f\u0627\u0644\u0629 \u0639\u0646\u062f \u0627\u0644\u0645\u0633\u062a\u0648\u0649 (a \u2264 0.05) \u0627\u0644\u062a\u064a \u062a\u0624\u0643\u062f \u0643\u0641\u0627\u0621\u0629 \u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u0642\u0644 \u0645\u062c\u062a\u0645\u0639\u0629 \u0641\u064a \u062a\u0641\u0633\u064a\u0631 \u0627\u0644\u0645\u062a\u063a\u064a\u0631 \u0627\u0644\u062a\u0627\u0628\u0639 (\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621) \u0643\u0645\u0627 \u0628\u0644\u063a\u062a \u0642\u064a\u0645\u0629 \u062f\u0631\u062c\u0629 \u0627\u0644\u0623\u062b\u0631 \u0644\u0644\u0627\u0646\u062d\u062f\u0627\u0631 (\u03b2) (0.162)\u060c (0.208)\u060c (0.279)\u060c (0.291) \u0644\u0644\u0623\u0628\u0639\u0627\u062f (\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644\u060c \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629) \u0639\u0644\u0649 \u0627\u0644\u062a\u0648\u0627\u0644\u064a \u0628\u0645\u0633\u062a\u0648\u0649 \u062f\u0644\u0627\u0644\u0629 (0.000)\u060c (0.001)\u060c (0.000)\u060c (0.000) \u0639\u0644\u0649 \u0627\u0644\u062a\u0648\u0627\u0644\u064a\u060c \u0648\u0647\u0645\u0627 \u0623\u0642\u0644 \u0645\u0646 \u0645\u0633\u062a\u0648\u0649 (a \u2264 0.05)\u060c \u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646 \u0627\u0644\u0632\u064a\u0627\u062f\u0629 \u0628\u062f\u0631\u062c\u0629 \u0641\u064a \u0645\u0645\u0627\u0631\u0633\u0629 (\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644\u060c \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629) \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062f\u0631\u062c\u0629 (0.94).<\/p>\n<p style=\"text-align: justify;\">\u0623\u0645\u0627 \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631 \u0639\u0646\u062f \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0639\u0646\u0648\u064a\u0629 \u0627\u0644\u062c\u0632\u0626\u064a\u0629 \u0642\u064a\u0645\u0629 (T)\u060c \u0648\u0627\u0644\u062a\u064a \u062a\u0639\u0646\u064a \u0627\u0633\u062a\u0628\u0639\u0627\u062f \u0627\u0644\u0623\u0628\u0639\u0627\u062f \u0627\u0644\u062a\u064a \u0644\u064a\u0633 \u0644\u0647\u0627 \u0623\u062b\u0631 \u0628\u0648\u062c\u0648\u062f \u0627\u0644\u0623\u0628\u0639\u0627\u062f (\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644\u060c \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629)\u060c \u062d\u064a\u062b \u062a\u0641\u0627\u0648\u062a\u062a \u0645\u0627 \u0628\u064a\u0646 \u062f\u0627\u0644 \u0648\u063a\u064a\u0631 \u062f\u0627\u0644\u060c \u0625\u0630 \u064a\u062a\u0628\u064a\u0646 \u0623\u0646 \u0627\u0644\u0628\u0639\u062f (\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)\u060c \u0644\u064a\u0633 \u0644\u0647\u0627 \u0623\u062b\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u064a\u062b \u0643\u0627\u0646\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629 \u0644\u0647\u0627 (0.275)\u060c \u0648\u0647\u064a \u0623\u0643\u0628\u0631 \u0645\u0646 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629 (a \u2264 0.05)\u060c \u0645\u0627 \u064a\u0639\u0646\u064a \u0623\u0646\u0647 \u0644\u064a\u0633 \u0644\u0647\u0627 \u0623\u062b\u0631 \u0628\u0648\u062c\u0648\u062f \u0627\u0644\u0623\u0628\u0639\u0627\u062f (\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644\u060c \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629) \u0648\u0627\u0644\u062a\u064a \u0643\u0627\u0646\u062a \u062f\u0627\u0644\u0629 \u0639\u0646\u062f \u0645\u0633\u062a\u0648\u0649 (a \u2264 0.01).<a id=\"post-14646-_Toc207832930\"><\/a><\/p>\n<p style=\"text-align: justify;\">\u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u0641\u0631\u0636\u064a\u0627\u062a \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u0629 \u0627\u0644\u0623\u0648\u0644\u0649:<\/p>\n<p style=\"text-align: justify;\">\u062a\u0645 \u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u0641\u0631\u0636\u064a\u0627\u062a \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631 \u0627\u0644\u062e\u0637\u064a \u0627\u0644\u0645\u062a\u0639\u062f\u062f (Multiple Regression Analysis) \u0643\u0645\u0627 \u064a\u0644\u064a:<\/p>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc207832931\"><\/a> \u062c\u062f\u0648\u0644 (13) \u0646\u062a\u0627\u0626\u062c \u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u0641\u0631\u0636\u064a\u0627\u062a \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u0629 \u0627\u0644\u0623\u0648\u0644\u0649<\/p>\n<p style=\"text-align: justify;\">\u00a0<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><strong>\u0646\u0635 \u0627\u0644\u0641\u0631\u0636\u064a\u0629<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631<\/strong><\/p>\n<p><strong>\u0392<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Beta<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>\u0627\u062e\u062a\u0628\u0627\u0631<\/strong><\/p>\n<p><strong>T<\/strong><\/p>\n<\/td>\n<td>\n<p><strong>Sig.T<\/strong><\/p>\n<p><strong>\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0644\u0627\u0644\u0629<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644<\/p>\n<\/td>\n<td>\n<p>0.046<\/p>\n<\/td>\n<td>\n<p>0.045<\/p>\n<\/td>\n<td>\n<p>1.093<\/p>\n<\/td>\n<td>\n<p>0.275<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644<\/p>\n<\/td>\n<td>\n<p>0.162<\/p>\n<\/td>\n<td>\n<p>0.162<\/p>\n<\/td>\n<td>\n<p>3.736<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644<\/p>\n<\/td>\n<td>\n<p>0.206<\/p>\n<\/td>\n<td>\n<p>0.208<\/p>\n<\/td>\n<td>\n<p>4.366<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644<\/p>\n<\/td>\n<td>\n<p>0.283<\/p>\n<\/td>\n<td>\n<p>0.279<\/p>\n<\/td>\n<td>\n<p>5.987<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p>\u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644<\/p>\n<\/td>\n<td>\n<p>0.306<\/p>\n<\/td>\n<td>\n<p>0.291<\/p>\n<\/td>\n<td>\n<p>7.290<\/p>\n<\/td>\n<td>\n<p>0.000<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><a id=\"post-14646-_Toc207832932\"><\/a> \u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u0649:<\/p>\n<p style=\"text-align: justify;\">\u064a\u062a\u0636\u062d \u0645\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (13) \u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u062f\u0648\u0631 \u0630\u064a \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644\u060c \u062d\u064a\u062b \u0628\u0644\u063a\u062a \u0642\u064a\u0645\u0629 \u0645\u0639\u0627\u0645\u0644 \u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631 \u03b2 (0.046\u060c \u0648\u0643\u0627\u0646\u062a \u0642\u064a\u0645\u0629 T (1.093)\u060c \u063a\u064a\u0631 \u062f\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0627\u064b\u060c \u062d\u064a\u062b \u0628\u0644\u063a\u062a (0.275) \u0648\u0647\u064a \u0639\u0646\u062f \u0645\u0633\u062a\u0648\u0649 \u062f\u0644\u0627\u0644\u0629 \u0623\u0643\u0628\u0631 \u0645\u0646 (0.05)\u060c \u0648\u0647\u0630\u0627 \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0623\u0646 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633 \u0644\u0647\u0627 \u062f\u0648\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0645\u062d\u0644 \u0627\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u064a\u0645\u0643\u0646 \u0631\u0641\u0636 \u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 (H<sub>1<\/sub>) \u0644\u0644\u062f\u0631\u0627\u0633\u0629\u060c \u0648\u0642\u0628\u0648\u0644 \u0627\u0644\u0641\u0631\u0636\u064a\u0629 \u0627\u0644\u0639\u062f\u0645\u064a\u0629 (H<sub>0<\/sub>) \u0627\u0644\u062a\u064a \u062a\u0646\u0635 \u0639\u0644\u0649 \u0623\u0646\u0647:<\/p>\n<p style=\"text-align: justify;\"><strong>\u0644\u0627 \u064a\u0648\u062c\u062f \u062f\u0648\u0631 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644. <\/strong><\/p>\n<p style=\"text-align: justify;\">\u0648\u064a\u0645\u0643\u0646 \u062a\u0641\u0633\u064a\u0631 \u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u062f\u0648\u0631 \u0630\u064a \u062f\u0644\u0627\u0644\u0629 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\u062e\u062f\u0645\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644\u060c \u0646\u0648\u0639 \u0627\u0644\u062e\u062f\u0645\u0629).<\/p>\n<p style=\"text-align: justify;\">\u0648\u0648\u062c\u0648\u062f \u0641\u0631\u0648\u0642 \u062d\u0648\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644 \u062a\u064f\u0639\u0632\u0649 \u062d\u0633\u0628 \u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u0639\u0644\u0645\u064a.<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u062e\u0644\u0627\u0635\u0629 (\u0634\u0627\u0645\u0644\u0629 \u0644\u0623\u0647\u0645 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0648\u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a):<\/p>\n<ol style=\"text-align: justify;\">\n<li>\u062a\u0628\u062f\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0627\u0647\u062a\u0645\u0627\u0645\u0627\u064b \u0645\u062a\u0648\u0633\u0637\u0627\u064b\u060c \u0628\u0645\u0645\u0627\u0631\u0633\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0623\u0646 \u0647\u0646\u0627\u0643 \u062a\u0641\u0627\u0648\u062a\u0627\u064b \u0641\u064a \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0645\u0645\u0627\u0631\u0633\u0629 \u0623\u0628\u0639\u0627\u062f \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062d\u064a\u062b \u062a\u064f\u0648\u0644\u064a \u0627\u0647\u062a\u0645\u0627\u0645\u0627\u064b \u062c\u064a\u062f\u0627\u064b \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 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\u0627\u0644\u062a\u0643\u0644\u0641\u0629.<\/li>\n<li>\u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0630\u0644\u0643 \u062a\u0648\u0635\u064a \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u062a\u0639\u0632\u064a\u0632 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0648\u062a\u0648\u0633\u064a\u0639 \u0627\u0644\u0639\u0631\u0648\u0636 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0644\u062c\u0630\u0628 \u0634\u0631\u0627\u0626\u062d \u062c\u062f\u064a\u062f\u0629 \u0645\u0646 \u0627\u0644\u0633\u0648\u0642.<\/li>\n<li>\u0627\u0647\u062a\u0645\u0627\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0628\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0645\u0646\u062a\u0638\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u062f\u0648\u0631\u064a\u0629 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u0628\u0627\u0634\u0631\u0629 \u0644\u062a\u062c\u0631\u0628\u062a\u0647\u0645<\/li>\n<li>\u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0628\u0627\u0639\u062a\u0628\u0627\u0631\u0647\u0627 \u0644\u0647\u0627 \u062f\u0648\u0631 \u0643\u0628\u064a\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0645\u0627 \u0644\u0647\u0627 \u0645\u0646 \u062f\u0648\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0634\u0631\u0643\u0629 \u064a\u0645\u0646 \u0645\u0648\u0628\u0627\u064a\u0644 \u0644\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0646\u0642\u0627\u0644.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">\u0627\u0644\u0645\u0631\u0627\u062c\u0639<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u0645\u0631\u0627\u062c\u0639 \u0627\u0644\u0639\u0631\u0628\u064a\u0629:<\/p>\n<ol style=\"text-align: justify;\">\n<li>\u0627\u0644\u062d\u0633\u064a\u0646\u060c \u0639\u0645\u0627\u062f \u0627\u0644\u062f\u064a\u0646 \u0645\u062d\u0645\u062f\u060c \u0648\u0627\u0644\u062c\u0632\u0648\u0644\u064a\u060c \u0641\u0627\u0637\u0645\u0629 \u0633\u0631\u0627\u062c \u0627\u0644\u062f\u064a\u0646 .(2019). \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0627\u0644\u0645\u0624\u062b\u0631\u0629 \u0641\u064a \u0642\u062f\u0631\u0629 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c <strong>\u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629 \u0648\u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a\u0629<\/strong>\u060c (\u0641\u0644\u0633\u0637\u064a\u0646: \u0627\u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0642\u0648\u0645\u064a \u0644\u0644\u0628\u062d\u0648\u062b)\u060c \u0639(3) \u0645\u062c(10)\u060c \u0635 \u0635 62- 77.<\/li>\n<li>\u062d\u0645\u062f\u060c \u0643\u0627\u0631\u0632\u0627\u0646 \u0642\u0627\u062f\u0631\u060c \u0648\u064a\u0627\u0628\u0627\u060c \u062a\u0627\u0628\u0627\u0646 \u0643\u0627\u0646\u0628\u064a .(2024). \u062a\u0623\u062b\u064a\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629 \u0644\u062d\u0627\u0645\u0644\u064a \u0648\u062b\u0627\u0626\u0642 \u0627\u0644\u062a\u0623\u0645\u064a\u0646 \u0641\u064a \u0645\u062f\u064a\u0646\u0629 \u0623\u0631\u0628\u064a\u0644<strong>\u060c \u0645\u062c\u0644\u0629 \u062a\u0643\u0631\u064a\u062a \u0644\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629<\/strong>\u060c \u0645\u062c(20)\u060c \u0639(65)\u060c \u0635 277- 291.<\/li>\n<li>\u0627\u0644\u062e\u0644\u0627\u064a\u0644\u0629\u060c \u0645\u062d\u0645\u062f \u0639\u0627\u062f\u0644 \u0637\u0644\u0627\u0644 .(2024). \u062a\u0623\u062b\u064a\u0631 \u062a\u0637\u0628\u064a\u0642 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c <strong>\u0645\u062c\u0644\u0629 \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0627\u0644\u0639\u0631\u0628\u064a \u0644\u0646\u0634\u0631 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0639\u0644\u0645\u064a\u0629<\/strong>\u060c \u0627\u0644\u0623\u0631\u062f\u0646\u060c \u0639(50)\u060c \u0635 683- 696.<\/li>\n<li>\u0627\u0644\u0634\u0628\u064a\u0644\u060c \u0633\u0648\u0632\u064a \u0635\u0644\u0627\u062d \u0645\u0637\u0644\u0628 .(2012). \u062a\u0637\u0628\u064a\u0642 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0641\u064a \u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u0634\u0631\u0627\u0621 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0623\u062b\u0631\u0647\u0627 \u0641\u064a \u0628\u0646\u0627\u0621 \u0642\u064a\u0645\u0629 \u0644\u0644\u0632\u0628\u0648\u0646: \u062f\u0631\u0627\u0633\u0629 \u0639\u0644\u0649 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u062a\u0633\u0648\u0642\u064a\u0646 \u0639\u0628\u0631 \u0627\u0644\u0628\u0648\u0627\u0628\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c <strong>\u0631\u0633\u0627\u0644\u0629 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629<\/strong>\u060c \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0634\u0631\u0642 \u0627\u0644\u0623\u0648\u0633\u0637\u060c \u0627\u0644\u0623\u0631\u062f\u0646.<\/li>\n<li>\u0639\u0644\u0648\u0627\u0646\u060c \u0623\u062d\u0645\u062f \u0639\u0628\u062f\u0647 \u0646\u0627\u062c\u064a .(2019). \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0648\u0623\u062b\u0631\u0647\u0627 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621- \u062f\u0631\u0627\u0633\u0629 \u0645\u064a\u062f\u0627\u0646\u064a\u0629 \u0639\u0644\u0649 \u0634\u0631\u0643\u0627\u062a \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 \u0641\u064a \u0627\u0644\u062c\u0645\u0647\u0648\u0631\u064a\u0629 \u0627\u0644\u064a\u0645\u0646\u064a\u0629\u060c <strong>\u0631\u0633\u0627\u0644\u0629 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629<\/strong>\u060c \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0639\u0644\u0648\u0645 \u0648\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627\u060c \u0635\u0646\u0639\u0627\u0621.<\/li>\n<li>\u0641\u0636\u064a\u0644\u0629\u060c \u0628\u0646 \u0633\u0627\u0633\u064a .(2018). \u0623\u062b\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0639\u0644\u0649 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0624\u0633\u0633\u064a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0637\u0627\u0642\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u062a\u0648\u0627\u0632\u0646- \u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629 \u0644\u0644\u0645\u062f\u064a\u0631\u064a\u0629 \u0627\u0644\u062c\u0647\u0648\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u062c\u0632\u0627\u0626\u0631\u064a\u0629 \u0644\u0644\u062a\u0623\u0645\u064a\u0646 \u0641\u0631\u0639 \u0648\u0631\u0642\u0644\u0629\u060c<strong> \u0631\u0633\u0627\u0644\u0629 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629<\/strong>\u060c \u062c\u0627\u0645\u0639\u0629 \u0642\u0627\u0635\u062f\u064a \u0645\u0631\u0628\u0627\u062d- \u0648\u0631\u0642\u0644\u0629\u060c \u0627\u0644\u062c\u0632\u0627\u0626\u0631.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">\u0627\u0644\u0645\u0631\u0627\u062c\u0639 \u0627\u0644\u0623\u062c\u0646\u0628\u064a\u0629:<\/p>\n<ol style=\"text-align: justify;\">\n<li dir=\"ltr\">Berber, N., &amp; Slavi\u0107, A. (2016). The Practice of Employees&#8217; Training in Serbia based on Cranet Research. <strong>Economic Themes<\/strong>, 54(4),pp 535-548.<\/li>\n<li dir=\"ltr\">Hair\u060c J. F.\u060c &amp; Black\u060c W. C.\u060c &amp; Babin\u060c B. J.\u060c &amp; Anderson\u060c R. E. (2014). <strong>Multivariate data Analysis. (7th ed.<\/strong>). New Jersey: Upper Saddle River\u060c Pearson Prentice Hall.<\/li>\n<li dir=\"ltr\">Lqbal, Shahid, et al. (2018).\u201d Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer\u201d, <strong>Cogent Business &amp; Management<\/strong>, p 1- 23.<\/li>\n<li dir=\"ltr\">Salim, Bahzad Taher &amp; Haji, Sirwan Latif &amp; Hussein, Rizgar Saed. (2019). &#8220;Factors Affecting Customer Satisfaction In The Internet Service Industry: Exploratory Study Of Internet Service Providers In Erbil &#8211; Kurdistan Region&#8221;, <strong>Polytechnic Journal<\/strong>, 9(1): 50-63.<\/li>\n<\/ol>\n<p dir=\"ltr\" style=\"text-align: justify;\">\u00a0<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u0645\u0642\u062f\u0645\u0629: \u0641\u064a \u0638\u0644 \u0627\u0644\u062a\u0637\u0648\u0631 \u0627\u0644\u0643\u0628\u064a\u0631 \u0648\u0627\u0644\u0645\u062a\u0633\u0627\u0631\u0639 \u0627\u0644\u0630\u064a \u062a\u0634\u0647\u062f\u0647 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0648\u0627\u0644\u0631\u0648\u0627\u062c \u0627\u0644\u0643\u0628\u064a\u0631 \u0627\u0644\u062a\u064a \u062a\u0644\u0627\u0642\u064a\u0647 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u0645\u062e\u062a\u0644\u0641 \u0634\u0631\u0627\u062d\u0647\u0645\u060c \u0648\u0641\u064a \u0638\u0644 \u0628\u064a\u0626\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0634\u062f\u064a\u062f\u0629 \u0647\u062f\u0641\u0647\u0627 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_joinchat":[],"footnotes":""},"class_list":["post-14646","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hnjournal.net\/en\/wp-json\/wp\/v2\/pages\/14646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hnjournal.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hnjournal.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hnjournal.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hnjournal.net\/en\/wp-json\/wp\/v2\/comments?post=14646"}],"version-history":[{"count":1,"href":"https:\/\/www.hnjournal.net\/en\/wp-json\/wp\/v2\/pages\/14646\/revisions"}],"predecessor-version":[{"id":14669,"href":"https:\/\/www.hnjournal.net\/en\/wp-json\/wp\/v2\/pages\/14646\/revisions\/14669"}],"wp:attachment":[{"href":"https:\/\/www.hnjournal.net\/en\/wp-json\/wp\/v2\/media?parent=14646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}