{"id":7524,"date":"2023-08-01T03:55:19","date_gmt":"2023-08-01T03:55:19","guid":{"rendered":"https:\/\/www.hnjournal.net\/?page_id=7524"},"modified":"2023-08-01T03:55:24","modified_gmt":"2023-08-01T03:55:24","slug":"4-8-3","status":"publish","type":"page","link":"https:\/\/www.hnjournal.net\/ar\/4-8-3\/","title":{"rendered":"\u0623\u062b\u0631 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0639\u0644\u0649 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062d\u0643\u0648\u0645\u064a\u0629 (\u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629) (\u0628\u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062d\u0643\u0648\u0645\u064a\u0629 \u2013 \u0648\u0644\u0627\u064a\u0629 \u0627\u0644\u062e\u0631\u0637\u0648\u0645\u060c 2022\u0645)"},"content":{"rendered":"

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1<\/sup> \u0642\u0633\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644\u060c \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u062c\u0632\u064a\u0631\u0629\u060c \u062c\u0645\u0647\u0648\u0631\u064a\u0629 \u0627\u0644\u0633\u0648\u062f\u0627\u0646<\/p>\n

\u0628\u0631\u064a\u062f \u0627\u0644\u0643\u062a\u0631\u0648\u0646\u064a: M.yousif1406@gmail.com<\/p>\n

HNSJ, 2023, 4(8); https:\/\/doi.org\/10.53796\/hnsj483<\/p>\n

\u062a\u0646\u0632\u064a\u0644 \u0627\u0644\u0645\u0644\u0641<\/a><\/p>\n

\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0646\u0634\u0631: 01\/08\/2023\u0645 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0642\u0628\u0648\u0644: 10\/07\/2023\u0645<\/p>\n

\u0627\u0644\u0645\u0633\u062a\u062e\u0644\u0635 <\/strong><\/p>\n

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<\/a>Research title <\/strong><\/p>\n

Impact of Electronic Management on the Quality of Governmental Services (Tangibility)<\/strong><\/p>\n

(Applied on Government Corporations \u2013 Khartoum State, 2022)<\/strong><\/p>\n

Dr. Elfadil Timan Idriss1<\/sup>, Dr.Malik Elnaeim\u00a0M.A\u00a0Elfadni1<\/sup>, Mr. Mohammad Yousif Mohammad Ali\u00a0Alagab1<\/sup><\/strong><\/p>\n

1<\/sup> Department of Business Administration, Faculty of Economics and Rural Development, University of Gezira, Wad Medani, Sudan<\/p>\n

E-Mail: M.yousif1406@gmail.com<\/p>\n

HNSJ, 2023, 4(8); https:\/\/doi.org\/10.53796\/hnsj483<\/p>\n

Published at 01\/08\/2023 Accepted at 10\/07\/2023 <\/strong><\/p>\n

Abstract <\/strong><\/p>\n

The study dealt with the impact of electronic management on the quality of government services (tangibility). The study aimed at studying the impact of electronic management on the quality of governmental services (tangibility) and identifying the impact of electronic management and infrastructures as one of tangibility dimension in the quality of government services. The study adopted descriptive and analytical methods to describe and analyze the study dimensions, where the size of the study sample was (670) respondents with (624) responses. Percentages, frequencies and inferential method were used to test hypotheses and for data analysis. The study arrived at results which include: the existence of a statistically significant relationship between electronic management and tangibility as one of dimension of the quality of governmental services; there exists a statistically significant relationship between electronic management and infrastructures as one of tangibility dimensions of the quality of government services; there exists a statistically significant relationship between electronic management and (introductory guide and the general look) as one of tangibility dimension of the quality of government services. The study presented several recommendations. These were: Government corporations should concern with tangibility as it represents an indicator of measuring the quality of government services; government corporations should provide infrastructures to raise the level of the quality of the provided service; also government corporations must provide a comprehensive introductory guide, hard and soft copies, that contributes in acquainting customers with types of services offered and how to benefit from them.<\/p>\n

Key Words: <\/strong>electronic management, service quality, tangibility, governmental corporations, Khartoum state.<\/p>\n

\u0627\u0644\u0645\u0642\u062f\u0645\u0629:<\/p>\n

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\u0645\u0646 \u0647\u0646\u0627 \u064a\u0633\u062a\u0648\u062c\u0628 \u0627\u0644\u0627\u0645\u0631 \u0636\u0631\u0648\u0631\u0629 \u062a\u0631\u0641\u064a\u0639 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u062d\u0627\u0644\u064a \u0648\u0625\u0644\u063a\u0627\u0621 \u0627\u0633\u0627\u0644\u064a\u0628 \u0627\u0644\u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0646\u0627\u0633 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0634\u0643\u0644 \u062c\u062f\u064a\u062f \u0644\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 (\u062c\u0645\u0627\u0644 \u0634\u0639\u0628\u0627\u0646 2016).<\/p>\n