{"id":17524,"date":"2026-08-01T02:05:06","date_gmt":"2026-08-01T02:05:06","guid":{"rendered":"https:\/\/www.hnjournal.net\/7-8-34\/"},"modified":"2026-08-01T13:17:39","modified_gmt":"2026-08-01T13:17:39","slug":"7-8-34","status":"publish","type":"page","link":"https:\/\/www.hnjournal.net\/ar\/7-8-34\/","title":{"rendered":"Article 34"},"content":{"rendered":"<div class=\"journal-article\" style=\"margin-bottom: 20px;\"><h3 style='text-align: right; font-family:Simplified Arabic;'>\u062a\u0637\u0648\u064a\u0631 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621: \u0646\u0645\u0648\u0630\u062c \u0645\u0642\u062a\u0631\u062d<\/h3><p style='text-align:right; font-weight:bold; direction:rtl;'>\u0623.\u062f. \u0632\u0647\u0631\u0629 \u0639\u0628\u062f \u0645\u062d\u0645\u062f<sup>1<\/sup><\/p><div style='direction:rtl; text-align:right; font-size:12px; line-height:1.5;'><p><sup>1<\/sup> \u062c\u0627\u0645\u0639\u0629 \u0645\u0633\u062a\u0646\u0635\u0631\u064a\u0629, \u0643\u0644\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f, \u0642\u0633\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644, \u0628\u063a\u062f\u0627\u062f- \u0627\u0644\u0639\u0631\u0627\u0642<\/p><p>\u0628\u0631\u064a\u062f \u0627\u0644\u0643\u062a\u0631\u0648\u0646\u064a: zahra_abd@uomustansiriyah.edu.iq<\/p><\/div><h4 style='text-align:left; direction:ltr; unicode-bidi:embed; font-family:Times New Roman;'>Developing a Smart Service Quality Model for the Internet of Things: A Proposed Model<\/h4><p style='text-align:left; font-weight:bold; direction:ltr; margin-top:12px;'>Prof. Dr. Zahra Abd Mohammed\u00b9<\/p><div style='direction:ltr; text-align:left; font-size:12px; line-height:1.7; margin-bottom:10px;'><p style='margin:0 0 8px 0;'>\u00b9 Mustansiriyah University, College of Administration and Economics, Department of Business Administration, Baghdad, Iraq.<br><span style=\"font-size:12px;\">Email:<\/span> zahra_abd@uomustansiriyah.edu.iq<\/p><\/div><p style='text-align:left;'><strong>DOI:<\/strong> <a href='https:\/\/doi.org\/https:\/\/doi.org\/10.53796\/hnsj78\/34' target='_blank' rel='noopener'>https:\/\/doi.org\/10.53796\/hnsj78\/34<\/a><\/p><p style='text-align: right;'><strong>\u0627\u0644\u0645\u0639\u0631\u0641 \u0627\u0644\u0639\u0644\u0645\u064a \u0627\u0644\u0639\u0631\u0628\u064a \u0644\u0644\u0623\u0628\u062d\u0627\u062b:<\/strong> <a href='https:\/\/arsri.org\/10000\/78\/34' target='_blank' rel='noopener'>https:\/\/arsri.org\/10000\/78\/34<\/a><\/p><p style='text-align: right;'><strong>\u0627\u0644\u0645\u062c\u0644\u062f (7) \u0627\u0644\u0639\u062f\u062f (8). \u0627\u0644\u0635\u0641\u062d\u0627\u062a:<\/strong> 644 - 663<\/p><p style='text-align: right;'><strong>\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0633\u062a\u0642\u0628\u0627\u0644:<\/strong> 2026-07-10 | <strong>\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0642\u0628\u0648\u0644:<\/strong> 2026-07-20 | <strong>\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0646\u0634\u0631:<\/strong> 2026-08-01<\/p><p><a href='\/volume7\/issue8\/7-8-34.pdf' target='_blank' rel='noopener' style='background-color:green;color:white;padding:10px 15px;text-decoration:none;border-radius:5px;'>Download PDF<\/a><\/p>\r\n<style>\r\n.hnsj-cite-btn{\r\n  display:inline-flex; 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A.. (2026). Developing a Smart Service Quality Model for the Internet of Things: A Proposed Model. Humanities &amp; Natural Sciences Journal, 7(8). https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj78\\\/34&quot;,&quot;Chicago&quot;:&quot;Mohammed, Zahra Abd. 2026. \\&quot;Developing a Smart Service Quality Model for the Internet of Things: A Proposed Model.\\&quot; Humanities &amp; Natural Sciences Journal 7, no. 8. https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj78\\\/34&quot;,&quot;Harvard&quot;:&quot;Mohammed, Z. A.. 2026. Developing a Smart Service Quality Model for the Internet of Things: A Proposed Model. Humanities &amp; Natural Sciences Journal. [Internet] 2026-08-01. [Cited 2026-08-01]. 7(8). Available at: https:\\\/\\\/www.hnjournal.net\\\/ar\\\/7-8-34\\\/. https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj78\\\/34&quot;,&quot;Vancouver&quot;:&quot;Mohammed, Z. A.. Developing a Smart Service Quality Model for the Internet of Things: A Proposed Model. Humanities &amp; Natural Sciences Journal. [Internet]. 2026-08-01; 7(8). Available from: https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj78\\\/34&quot;,&quot;IEEE&quot;:&quot;Mohammed, Z. A., \\&quot;Developing a Smart Service Quality Model for the Internet of Things: A Proposed Model,\\&quot; Humanities &amp; Natural Sciences Journal, vol. 7, no. 8, 2026. https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj78\\\/34&quot;,&quot;MLA&quot;:&quot;Mohammed, Zahra Abd. \\&quot;Developing a Smart Service Quality Model for the Internet of Things: A Proposed Model.\\&quot; Humanities &amp; Natural Sciences Journal, vol. 7, no. 8, 2026-08-01, https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj78\\\/34&quot;}' data-cit-ar='{&quot;APA&quot;:&quot;\u0645\u062d\u0645\u062f \u0632. \u0639. (2026). \u062a\u0637\u0648\u064a\u0631 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621: \u0646\u0645\u0648\u0630\u062c \u0645\u0642\u062a\u0631\u062d. \u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0627\u0646\u0633\u0627\u0646\u064a\u0629 \u0648\u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629\u060c 7(8). https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj78\\\/34&quot;,&quot;Chicago&quot;:&quot;\u0645\u062d\u0645\u062f \u0632\u0647\u0631\u0629 \u0639\u0628\u062f. 2026. \u00ab\u062a\u0637\u0648\u064a\u0631 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621: \u0646\u0645\u0648\u0630\u062c \u0645\u0642\u062a\u0631\u062d\u00bb. \u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0627\u0646\u0633\u0627\u0646\u064a\u0629 \u0648\u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629\u060c 7(8). https:\\\/\\\/doi.org\\\/10.53796\\\/hnsj78\\\/34&quot;,&quot;Harvard&quot;:&quot;\u0645\u062d\u0645\u062f \u0632. \u0639. \u062a\u0637\u0648\u064a\u0631 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621: \u0646\u0645\u0648\u0630\u062c \u0645\u0642\u062a\u0631\u062d. \u0645\u062c\u0644\u0629 \u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0627\u0646\u0633\u0627\u0646\u064a\u0629 \u0648\u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629. 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\u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629\u060c \u0627\u0644\u0630\u0643\u0627\u0621 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644.<\/p><p style='text-align:justify; direction:ltr;'><strong>Abstract: <\/strong> This study aimed to develop an integrated model for measuring smart service quality in the Internet of Things (IoT) environment, addressing the limitations of previous models that focused on isolated aspects without integrating technical, interactive, intelligent, and sustainability-related requirements. The study adopted a descriptive-analytical approach by reviewing the relevant literature and traditional, electronic, self-service, and smart service quality models. It also drew on international standards concerning systems and software quality, data quality, and IoT reference architecture, particularly ISO\/IEC 25010:2023, ISO\/IEC 25012:2008, and ISO\/IEC 30141:2024. The analysis and comparison resulted in the development of a proposed Smart Service Quality Model for the Internet of Things (SSQUAL-IoT), comprising eight main dimensions and thirty-three subdimensions. The main dimensions are security and privacy, functionality, efficiency, reliability, digital tangibility, sustainability, data freshness, and intelligence, learning, and interaction. The findings indicate that the proposed model provides an integrated conceptual framework for evaluating smart service quality and addresses aspects overlooked by previous models, particularly sustainability, data freshness, learning and adaptability, and intelligent interaction. The application of the model is expected to contribute to delivering services characterized by speed, accuracy, reliability, privacy protection, and environmental sustainability, as well as long-term economic and social viability. The study recommends empirically testing the model across various service organizations and adapting its dimensions to the nature of the service and the sector in which it is applied.<\/p><p style='direction:ltr; text-align:left;'><strong>Keywords: <\/strong> Internet of Things; Smart Service Quality; Service Quality Models; Data Quality; Sustainability; Intelligence, Learning, and Interaction.<\/p><\/div>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0645\u0642\u062f\u0645\u0629<\/strong><\/p>\n<p style=\"text-align: justify;\">\u062a\u062d\u0638\u0649 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0628\u0634\u0643\u0644 \u062e\u0627\u0635 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\u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0630\u064a \u0643\u0627\u0646 \u0627\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u0627\u064b\u060c \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 E-SERVQUAL\u060c \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 SSQUAL \u060c \u0648\u0646\u0645\u0648\u0630\u062c WebQual\u060c \u0648\u063a\u064a\u0631\u0647\u0627 \u0645\u0646 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0648\u0635\u0648\u0644\u0627\u064b \u0627\u0644\u0649 <strong>\u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u0631\u0627\u0628\u0639\u0629 \u0648\u0645\u0646\u0647\u0627 \u062a\u0642\u0646\u064a\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621.<\/strong> \u0648\u0644\u0623\u0646\u0647 \u0644\u0627 \u062a\u0632\u0627\u0644 \u0641\u0643\u0631\u0629 \u062a\u0637\u0628\u064a\u0642 \u062a\u0642\u0646\u064a\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0641\u064a \u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0642\u064a\u062f \u0627\u0644\u0628\u062d\u062b \u0648\u0627\u0644\u062a\u0637\u0648\u064a\u0631\u060c \u0625\u0630 \u0645\u0627 \u062a\u0632\u0627\u0644 \u0627\u0644\u0623\u062f\u0628\u064a\u0627\u062a \u0627\u0644\u0628\u062d\u062b\u064a\u0629 \u0645\u062d\u062f\u0648\u062f\u0629\u060c \u0648\u0644\u0623\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u064a\u0629 \u0627\u0644\u0639\u0631\u0627\u0642\u064a\u0629 (\u0645\u0635\u0627\u0631\u0641\u060c \u0645\u0633\u062a\u0634\u0641\u064a\u0627\u062a\u060c \u062f\u0648\u0627\u0626\u0631 \u062e\u062f\u0645\u064a\u0629 \u0648\u063a\u064a\u0631\u0647\u0627) \u062a\u0639\u0627\u0646\u064a \u0645\u0646 \u0636\u0639\u0641 \u062a\u0637\u0628\u064a\u0642 \u062a\u0642\u0646\u064a\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0641\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0644\u0644\u0632\u0628\u0627\u0626\u0646. \u0648\u0645\u0646 \u0647\u0630\u0627 \u0627\u0644\u0645\u0646\u0637\u0644\u0642 \u0641\u0627\u0646 \u0645\u0634\u0643\u0644\u0629 \u0627\u0644\u0628\u062d\u062b \u062a\u0643\u0645\u0646 \u0641\u064a \u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 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\u0627\u0644\u062d\u064a\u0648\u064a\u0629 \u062a\u0642\u0646\u064a\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621\u060c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629 \u0641\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0643\u064a\u0641 \u0623\u0646 \u062f\u0645\u062c \u0627\u0644\u0630\u0643\u0627\u0621 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u064a\u0642\u062f\u0645 \u062a\u0641\u0627\u0639\u0644 \u064a\u0645\u062a\u0627\u0632 \u0628\u0627\u0644\u0633\u0647\u0648\u0644\u0629\u060c \u0648\u0627\u0644\u0628\u0633\u0627\u0637\u0629 \u0648\u0627\u0644\u0645\u062a\u0639\u0629.<\/p>\n<p style=\"text-align: justify;\"><strong>\u062b\u0627\u0646\u064a\u0627\u064b: \u0627\u0647\u062f\u0627\u0641 \u0627\u0644\u0628\u062d\u062b<\/strong><\/p>\n<p style=\"text-align: justify;\">\u064a\u0647\u062f\u0641 \u0627\u0644\u0628\u062d\u062b \u0627\u0644\u0649:-<\/p>\n<ol style=\"text-align: justify;\">\n<li>\u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0648\u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 \u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629.<\/li>\n<li>\u062a\u0637\u0648\u064a\u0631 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (SSQUAL-IoT)\u060c \u0628\u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u062a\u0637\u0628\u064a\u0642\u0647 \u0641\u064a \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u064a\u0629<\/li>\n<li>\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u0629 \u0648\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 (SSQUAL-IoT)<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>\u062b\u0627\u0644\u062b\u0627\u064b: \u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0628\u062d\u062b <\/strong><\/p>\n<p style=\"text-align: justify;\">\u062a\u0643\u0645\u0646 \u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0628\u062d\u062b \u0641\u064a:-<\/p>\n<p style=\"text-align: justify;\">1- \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u0631\u062a\u0643\u0632\u0627\u062a \u0627\u0644\u0645\u0639\u0631\u0641\u064a\u0629 \u0644\u0623\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0648 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0633\u064a\u0645\u0627 \u0623\u0646\u0647 \u0644\u0627 \u062a\u0632\u0627\u0644 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0642\u064a\u062f \u0627\u0644\u0628\u062d\u062b \u0648\u0627\u0644\u062a\u0637\u0648\u064a\u0631\u060c \u0644\u0630\u0644\u0643 \u064a\u0639\u062f \u0647\u0630\u0627 \u0627\u0644\u0628\u062d\u062b \u0645\u0633\u0627\u0647\u0645\u0629 \u0645\u062a\u0648\u0627\u0636\u0639\u0629 \u0644\u0631\u0641\u062f \u0627\u0644\u0645\u0643\u062a\u0628\u0629 \u0627\u0644\u0639\u0644\u0645\u064a\u0629 \u0628\u0628\u062d\u062b \u062d\u0648\u0644 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621(SSQUAL-IoT).<\/p>\n<p style=\"text-align: justify;\">2- \u064a\u0639\u062f \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 (SSQUAL-IoT) \u0646\u0645\u0648\u0630\u062c\u0627\u064b \u0645\u0637\u0648\u0631\u0627\u064b \u064a\u062a\u0636\u0645\u0646 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0648\u0627\u0644\u062a\u064a \u062a\u0639\u0643\u0633 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0629 \u0639\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/p>\n<ol style=\"text-align: justify;\">\n<li>\u0625\u0646 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 (SSQUAL-IoT) \u0633\u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u062f\u0631\u0627\u0621 \u0648\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0646 \u0648\u0627\u0644\u0642\u0627\u0626\u0645\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u064a\u0629 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0631\u0624\u064a\u0629 \u0648\u0627\u0636\u062d\u0629 \u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>\u0631\u0627\u0628\u0639\u0627\u064b: \u0627\u0644\u0645\u062e\u0637\u0637 \u0627\u0644\u0627\u062c\u0631\u0627\u0626\u064a \u0644\u0644\u0628\u062d\u062b<\/strong><\/p>\n<p style=\"text-align: justify;\">\u0641\u064a \u0636\u0648\u0621 \u0645\u0634\u0643\u0644\u0629 \u0627\u0644\u0628\u062d\u062b \u0648\u0627\u0647\u062f\u0627\u0641\u0647 \u0648\u0623\u0647\u0645\u064a\u062a\u0647 \u062a\u0645 \u0627\u0639\u062f\u0627\u062f \u0627\u0644\u0645\u062e\u0637\u0637 \u0627\u0644\u0627\u062c\u0631\u0627\u0626\u064a \u0644\u0644\u0628\u062d\u062b\u060c \u0648\u0643\u0645\u0627 \u0645\u0648\u0636\u062d \u0641\u064a \u0627\u0644\u0634\u0643\u0644 (1).<\/p>\n<p style=\"text-align: justify;\"><strong><img loading=\"lazy\" decoding=\"async\" width=\"799\" height=\"638\" class=\"wp-image-17599\" src=\"http:\/\/www.hnjournal.net\/wp-content\/uploads\/2026\/08\/word-image-17524-1.png\" srcset=\"https:\/\/www.hnjournal.net\/wp-content\/uploads\/2026\/08\/word-image-17524-1.png 799w, https:\/\/www.hnjournal.net\/wp-content\/uploads\/2026\/08\/word-image-17524-1-300x240.png 300w, https:\/\/www.hnjournal.net\/wp-content\/uploads\/2026\/08\/word-image-17524-1-768x613.png 768w, https:\/\/www.hnjournal.net\/wp-content\/uploads\/2026\/08\/word-image-17524-1-15x12.png 15w\" sizes=\"auto, (max-width: 799px) 100vw, 799px\" \/><\/strong><\/p>\n<p style=\"text-align: justify;\">\u0634\u0643\u0644 \u0631\u0642\u0645 (1): \u0627\u0644\u0645\u062e\u0637\u0637 \u0627\u0644\u0627\u062c\u0631\u0627\u0626\u064a \u0644\u0644\u0628\u062d\u062b<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u0645\u0635\u062f\u0631: \u0627\u0639\u062f\u0627\u062f \u0627\u0644\u0628\u0627\u062d\u062b\u0629<\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0645\u0628\u062d\u062b \u0627\u0644\u062b\u0627\u0646\u064a<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0645\u0631\u062a\u0643\u0632\u0627\u062a \u0627\u0644\u0645\u0639\u0631\u0641\u064a\u0629 \u0644\u0644\u0628\u062d\u062b<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>\u0623\u0648\u0644\u0627\u064b: \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 The Internet of Things<\/strong><\/p>\n<p style=\"text-align: justify;\">\u0627\u0642\u062a\u0631\u062d \u0645\u0635\u0637\u0644\u062d \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) The Internet of Things \u0644\u0623\u0648\u0644 \u0645\u0631\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u062a\u0642\u0646\u064a \u0627\u0644\u0628\u0631\u064a\u0637\u0627\u0646\u064a (Kevin Ashton) \u0641\u064a \u0639\u0627\u0645 1999\u060c \u0648\u064a\u0639\u062f \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621(IoT) \u0627\u0644\u062c\u064a\u0644 \u0627\u0644\u062b\u0627\u0644\u062b \u0645\u0646 \u0627\u0644\u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0630\u064a \u0645\u0643\u0646 \u0645\u0646 \u0631\u0628\u0637 \u0648\u062a\u0648\u0635\u064a\u0644 \u0645\u0644\u064a\u0627\u0631\u0627\u062a \u0645\u0646 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u0628\u062f\u0621\u064b \u0645\u0646 \u0627\u0644\u0627\u0633\u0627\u0648\u0631 \u0627\u0644\u062a\u064a \u062a\u0648\u0636\u0639 \u0641\u064a \u0645\u0639\u0635\u0645 \u0627\u0644\u064a\u062f \u0627\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0631\u0627\u062a (\u0627\u0644\u0641\u0636\u0644\u064a\u060c2023: 44). \u0625\u0646 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0647\u0648 \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0627\u062a\u062c\u0627\u0647 \u064a\u0624\u062b\u0631 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631. \u0648\u0633\u0648\u0627\u0621 \u0643\u0627\u0646 \u0630\u0644\u0643 \u0641\u0631\u0635\u0629 \u0623\u0645 \u062a\u062d\u062f\u064a\u064b\u0627\u060c \u0641\u0625\u0646 \u0630\u0644\u0643 \u064a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0643\u064a\u0641\u064a\u0629 \u062a\u0628\u0646\u064a\u0647. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0641\u0623\u0646 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u062a\u0639\u0642\u064a\u062f\u0647 \u0648\u0627\u0646\u062a\u0634\u0627\u0631\u0647\u060c \u0644\u064a\u0633 \u0633\u0648\u0649 \u062a\u0642\u0646\u064a\u0629 \u0623\u0633\u0627\u0633\u064a\u0629 \u0648\u0623\u062f\u0627\u0629 \u062a\u0645\u0643\u064a\u0646 \u0644\u0623\u062f\u0648\u0627\u062a \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0644\u0645\u062f\u064a\u0631\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a. \u0648\u0627\u0644\u0645\u0641\u062a\u0627\u062d \u0647\u0648 \u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u064a\u062c\u0628 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647 \u0639\u0646\u062f \u0645\u0639\u0627\u0644\u062c\u0629 \u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0639\u0646\u062f \u0638\u0647\u0648\u0631\u0647\u0627 (Krajewski &amp; Malhotra, 2022:42). \u062a\u0631\u062a\u0628\u0637 \u062e\u062f\u0645\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u062f\u0627\u0626\u0645\u0627\u064b \u0628\u062e\u0635\u0627\u0626\u0635 \u0646\u0638\u0627\u0645\u064a\u0629 \u0645\u062a\u0646\u0648\u0639\u0629 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0623\u0645\u0627\u0646 \u0648\u0627\u0644\u0623\u062f\u0627\u0621\u060c \u0644\u0630\u0627 \u064a\u0645\u0643\u0646 \u0644\u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0623\u0646 \u064a\u0639\u0643\u0633 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0632\u0628\u0627\u0626\u0646 \u0647\u0630\u0647 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 (Hizam&amp; Ahmed,2019:387). \u0643\u0645\u0627 \u0648\u062a\u0631\u0628\u0637 \u062a\u0642\u0646\u064a\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629 \u0644\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062a\u0646\u0627\u0645\u064a\u0629 \u0645\u0646 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0627\u062f\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062c\u0647\u0632\u0629 \u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u062a\u0648\u0641\u0631 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0622\u0646\u064a\u0629 \u0639\u0646 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0627\u062f\u064a\u0629 \u0648\u0627\u0644\u0628\u064a\u0626\u0627\u062a\u060c \u0648\u0645\u062d\u0631\u0643\u0627\u062a \u062a\u0633\u0645\u062d \u0628\u0627\u0644\u062a\u062d\u0643\u0645 \u0639\u0646 \u0628\u0639\u062f \u0639\u0627\u0644\u0645\u064a\u0627\u064b \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0648\u0627\u0631\u062f. \u0648\u0642\u062f \u0623\u062a\u0627\u062d\u062a \u0647\u0630\u0647 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0646\u0645\u0627\u0630\u062c \u0623\u0639\u0645\u0627\u0644 \u062c\u062f\u064a\u062f\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062e\u062f\u0645\u0627\u062a \u0645\u0628\u062a\u0643\u0631\u0629 \u062a\u0633\u062a\u0641\u064a\u062f \u0645\u0646 \u0645\u0648\u0627\u0631\u062f \u0644\u0645 \u062a\u0643\u0646 \u0645\u062a\u0635\u0644\u0629 \u0633\u0627\u0628\u0642\u0627\u064b (Kowalkowski,2024:285). \u0648\u062a\u062a\u0645\u062b\u0644 \u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u0629 \u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0639\u062f \u0631\u0643\u064a\u0632\u0629 \u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u0637\u0628\u064a\u0642\u0627\u062a\u0647\u0627 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0645\u0631\u062c\u0648\u0629 \u0645\u0646\u0647\u0627 \u0641\u064a \u0628\u0631\u0648\u062a\u0648\u0643\u0648\u0644\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0627\u0644\u0648\u0633\u064a\u0637\u0629\u060c \u0648\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u0648\u0627\u0644\u0645\u0634\u063a\u0644\u0627\u062a (\u0623\u064a \u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062f\u062b \u0627\u0644\u062d\u0631\u0643\u0629 \u0648\u0627\u0644\u062a\u063a\u064a\u064a\u0631)\u060c \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u062b\u0644 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0636\u062e\u0645\u0629 (Ehret &amp; Wirtz, 2017:112).<\/p>\n<p style=\"text-align: justify;\">\u062a\u0633\u062a\u062e\u062f\u0645 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0641\u064a \u0645\u062c\u0627\u0644\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0645\u062b\u0644 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0646\u0627\u0632\u0644\u060c \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629\u060c \u0627\u0644\u0637\u0628\u064a\u0629\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0646\u0642\u0644\u060c \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629\u060c \u0627\u0644\u0628\u064a\u0626\u0629\u060c \u0627\u0644\u0632\u0631\u0627\u0639\u0629\u060c \u0627\u0644\u0633\u064a\u0627\u0631\u0627\u062a\u060c \u0648\u063a\u064a\u0631\u0647\u0627 \u0627\u0644\u0643\u062b\u064a\u0631(White et al.,2017:1)\u060c (\u062d\u0645\u062f\u060c2023: 68). \u0648\u064a\u0645\u0643\u0646 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0646 \u0627\u062c\u0647\u0632\u0629 \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0639\u0632\u0632 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u0639 \u0627\u062c\u0647\u0632\u0629 \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u0627\u0648 \u0627\u0644\u0645\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u0645\u062a\u0635\u0644\u0629 \u0628\u0627\u0644\u0623\u0634\u064a\u0627\u0621 (\u0627\u0644\u0631\u0628\u064a\u0639\u064a\u060c2024: 34). \u0641\u0642\u062f \u062a\u0645 \u062f\u0645\u062c \u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0641\u064a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0648\u0648\u062d\u062f\u0627\u062a \u0627\u0644\u062a\u062d\u0643\u0645 \u0648\u0627\u0644\u0628\u0646\u0649 \u0627\u0644\u062a\u062d\u062a\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0644\u0647\u0627 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0630\u0643\u064a\u0629 \u0648\u0645\u0646\u0637\u0642\u064a\u0629 (Asghari et al.,2018:61 ). \u0641\u0636\u0644\u0627\u064b \u0639\u0646 \u0627\u0646 \u062a\u0642\u0646\u064a\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) \u062a\u0648\u0627\u0641\u0631 \u0641\u0631\u0635\u0627\u064b \u0639\u062f\u064a\u062f\u0629 \u0644\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0625\u0630 \u062a\u062a\u064a\u062d \u0644\u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0631\u0628\u0637 \u0627\u0644\u0645\u0639\u062f\u0627\u062a \u0645\u0628\u0627\u0634\u0631\u0629\u064b \u062f\u0627\u062e\u0644 \u0645\u0631\u0627\u0641\u0642 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0644\u0647\u0627\u060c \u0648\u062c\u0645\u0639 \u0648\u062a\u062d\u0644\u064a\u0644 \u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0636\u062e\u0645\u0629 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629\u060c \u0641\u0636\u0644\u0627\u064b \u0639\u0646 \u062a\u0646\u0641\u064a\u0630 \u0623\u0646\u0634\u0637\u0629 \u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0627\u0644\u062a\u062d\u0643\u0645 \u0639\u0646 \u0628\u0639\u062f \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0632\u0628\u0627\u0626\u0646 (246 Paiola&amp;Gebauer,2020:). \u064a\u0641\u0631\u0636 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u062a\u062d\u062f\u064a\u0627\u062a \u0639\u0644\u0649 \u0645\u062f\u0631\u0627\u0621 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0641\u0627\u0630\u0627 \u0645\u0627 \u0627\u0631\u064a\u062f \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0633\u0639 \u0627\u0644\u0646\u0637\u0627\u0642\u060c \u0641\u064a\u062c\u0628 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u062e\u0627\u0648\u0641\u060c \u0648\u0645\u0646\u0647\u0627 (Krajewski &amp; Malhotra, 2022:44) :-<\/p>\n<ol style=\"text-align: justify;\">\n<li>\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 Technology: \u064a\u062c\u0628 \u0623\u0646 \u062a\u0633\u062a\u0645\u0631 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0645\u062b\u0644 \u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u0648\u0645\u0639\u0631\u0641\u0627\u062a \u0627\u0644\u062a\u062a\u0628\u0639 \u0648\u0627\u0644\u0628\u0637\u0627\u0631\u064a\u0627\u062a \u0648\u0627\u0644\u062a\u062e\u0632\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0646\u062e\u0641\u0627\u0636. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u064a\u062c\u0628 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0646\u0637\u0627\u0642 \u0627\u0644\u062a\u0631\u062f\u062f\u064a \u0627\u0644\u0644\u0627\u0632\u0645 \u0644\u062f\u0639\u0645 \u0627\u0644\u062a\u0631\u0627\u0628\u0637 \u0628\u064a\u0646 \u0645\u0644\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062c\u0647\u0632\u0629.<\/li>\n<li>\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 Privacy: \u062a\u062a\u0633\u0628\u0628 \u0643\u0645\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0647\u0627 \u0648\u0646\u0642\u0644\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0623\u062c\u0647\u0632\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0641\u064a \u0645\u062e\u0627\u0648\u0641 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629. \u0647\u0644 \u0644\u062f\u0649 \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u0645\u0635\u0646\u0639\u0629 \u0644\u062c\u0647\u0627\u0632 \u0627\u0644\u0632\u0631\u0639 \u062d\u0642\u0648\u0642 \u0641\u064a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0627\u0644\u062c\u0647\u0627\u0632 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629 \u0645\u0646\u0647\u061f \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0646\u0648\u0639 \u0645\u0646 \u0627\u0644\u0641\u0647\u0645 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a \u0644\u062d\u0642\u0648\u0642 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 \u0644\u0643\u0644 \u062a\u0637\u0628\u064a\u0642.<\/li>\n<li>\u0627\u0644\u0623\u0645\u0627\u0646 Security: \u0645\u0639 \u0648\u062c\u0648\u062f \u0645\u0644\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u062a\u064a \u062a\u0646\u0634\u0626 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u0646\u0642\u0644\u0647\u0627\u060c \u0647\u0646\u0627\u0643 \u0642\u0644\u0642 \u062d\u0642\u064a\u0642\u064a \u0628\u0634\u0623\u0646 \u0623\u0645\u0627\u0646 \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a. \u062a\u062a\u0641\u0627\u0642\u0645 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0641\u0642\u0637 \u0645\u0639 \u0637\u0631\u062d \u0623\u062c\u0647\u0632\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0641\u064a \u0627\u0644\u0633\u0648\u0642.<\/li>\n<li>\u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 Organizational roles: \u0625\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0644\u0627\u0628\u062f \u0648\u0623\u0646 \u062a\u0635\u0628\u062d\u0627 \u0623\u0643\u062b\u0631 \u062a\u0648\u0627\u0641\u0642\u064b\u0627 \u0645\u0639 \u0638\u0647\u0648\u0631 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621. \u062a\u0648\u0641\u0631 \u0627\u0644\u0645\u062d\u0631\u0643\u0627\u062a \u0648\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0644\u0627 \u062a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u062a\u0624\u062b\u0631 \u0623\u064a\u0636\u0627\u064b \u0639\u0644\u0649 \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a. \u0648\u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u0649 \u0645\u062f\u064a\u0631\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0623\u0646 \u064a\u062a\u0639\u0644\u0645\u0648\u0627 \u0642\u062f\u0631\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">\u0648\u0642\u062f \u0642\u062f\u0645 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0643\u062a\u0627\u0628 \u0648\u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u062a\u0639\u0627\u0631\u0641 \u062d\u0648\u0644 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621\u060c \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (1) \u064a\u0628\u064a\u0646 \u0628\u0639\u0636 \u062a\u0639\u0627\u0631\u064a\u0641 \u0627\u0644\u0643\u062a\u0627\u0628 \u0648\u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0644\u0644\u0623\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (1): \u0628\u0639\u0636 \u062a\u0639\u0627\u0631\u064a\u0641 \u0627\u0644\u0643\u062a\u0627\u0628 \u0648\u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u062d\u0648\u0644 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT)<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0633\u0645 \u0627\u0644\u0628\u0627\u062d\u062b<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td>Asghari et al.,2018:61<\/td>\n<td>\u0646\u0638\u0627\u0645 \u0634\u0627\u0645\u0644 \u0645\u0646 \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u0645\u0627\u062f\u064a\u0629 \u0627\u0644\u0645\u062a\u0631\u0627\u0628\u0637\u0629 \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u062e\u062f\u0645 \u0628\u0631\u0648\u062a\u0648\u0643\u0648\u0644\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0642\u0627\u0626\u0645\u0629.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Adel,2022:430<\/td>\n<td>\u064a\u0633\u0645\u062d \u0628\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0628\u064a\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0648\u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u0648\u0623\u064a \u0645\u0643\u0627\u0646 \u0645\u0639 \u0623\u064a \u0634\u064a\u0621 \u0648\u0623\u064a \u0634\u062e\u0635\u060c \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u064a \u0634\u0628\u0643\u0629 \u0648\u0623\u064a \u062e\u062f\u0645\u0629 \u0645\u0639 \u062a\u0645\u062b\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0639\u0644\u0649 \u0645\u0646\u0635\u0629 \u0631\u0642\u0645\u064a\u0629.<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Krajewski&amp;Malhotra, 2022:42<\/td>\n<td>\u0627\u0644\u062a\u0631\u0627\u0628\u0637 \u0628\u064a\u0646 \u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u0648\u0627\u0644\u0645\u062f\u0645\u062c\u0629 \u0628\u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0648\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u0648\u0627\u0644\u0645\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645\u0643\u0646 \u0647\u0630\u0647 \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0645\u0646 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u0628\u0627\u062f\u0644\u0647\u0627 \u0639\u0628\u0631 \u0634\u0628\u0643\u0629 \u062f\u0648\u0646 \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062a\u062f\u062e\u0644 \u0628\u0634\u0631\u064a<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Kowalkowski,2024:285<\/td>\n<td>\u0646\u0638\u0627\u0645\u0627\u064b \u064a\u062a\u0623\u0644\u0641 \u0645\u0646 \u0645\u0643\u0648\u0646\u0627\u062a \u0645\u062a\u0631\u0627\u0628\u0637\u0629 \u062a\u062a\u0645\u062a\u0639 \u0628\u0647\u0648\u064a\u0627\u062a \u0641\u0631\u064a\u062f\u0629\u060c \u0648\u062a\u062a\u064a\u062d \u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0627\u0644\u062a\u0645\u062b\u064a\u0644 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\u062a\u062d\u062f\u062f \u0623\u0646\u0645\u0627\u0637 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 (Hizam&amp; Ahmed,2019:388). \u0644\u0630\u0644\u0643 \u062a\u0639\u062f \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0645\u0631\u0627\u064b \u062d\u0627\u0633\u0645\u0627\u064b \u0644\u0646\u062c\u0627\u062d \u0623\u064a \u0645\u0646\u0638\u0645\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0644\u0628\u064a\u0629 \u062d\u0627\u062c\u0627\u062a \u0632\u0628\u0627\u0626\u0646\u0647\u0627 \u0648\u0631\u063a\u0628\u0627\u062a\u0647\u0645\u060c \u0625\u0630 \u0623\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u062a\u0633\u0639\u0649 \u0644\u062a\u0639\u0632\u064a\u0632 \u0648\u0636\u0639\u0647\u0627 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0647\u062f\u0627\u0641\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0645\u0627\u064a\u0632 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a\u0647\u0627 (\u0627\u0644\u0648\u0631\u062f\u064a\u060c55:2022).<\/p>\n<p style=\"text-align: justify;\">\u0648\u064a\u0631\u0649 (\u0627\u0644\u0637\u0631\u0627\u0648\u0646\u0629\u060c16: 2011) \u0628\u0623\u0646 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0628\u0639\u062f\u0627\u0646 \u0647\u0645\u0627:-<\/p>\n<p style=\"text-align: justify;\">1- \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0641\u0646\u064a\u0629: \u062a\u0639\u0646\u064a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0627\u062f\u0627\u0621 \u0627\u0644\u0646\u0627\u062a\u062c \u0645\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0645\u0627\u062f\u064a\u0629 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629.<\/p>\n<p style=\"text-align: justify;\">2- \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629: \u062a\u0639\u0646\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0627\u062c\u0631\u0627\u0621\u0627\u062a \u0648\u0627\u0644\u0627\u0633\u0627\u0644\u064a\u0628 \u0627\u0644\u062a\u064a \u064a\u0639\u062a\u0645\u062f\u0647\u0627 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u064a\u0645\u062b\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0628\u064a\u0646 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0632\u0628\u0648\u0646<\/p>\n<p style=\"text-align: justify;\">\u0648 \u064a\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0641\u0631\u062f\u064a \u0639\u0627\u0645\u0644\u0627\u064b \u0631\u0626\u064a\u0633\u0627\u064b \u0641\u064a \u062a\u0642\u064a\u064a\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0622\u0644\u064a\u0627\u062a \u062a\u0642\u062f\u064a\u0645\u0647\u0627. \u0648\u0642\u062f \u0637\u0631\u0623 \u062a\u063a\u064a\u064a\u0631 \u0639\u0644\u0649 \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0646\u062a\u064a\u062c\u0629\u064b \u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0647\u064a\u0627\u0643\u0644 \u062e\u062f\u0645\u064a\u0629 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627\u060c \u0641\u0641\u064a \u0627\u0644\u0633\u0627\u0628\u0642\u060c \u0643\u0627\u0646 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u064a\u062a\u0648\u0627\u0635\u0644\u0648\u0646 \u0645\u0639 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u0643\u0627\u0646\u0648\u0627 \u064a\u062d\u0631\u0635\u0648\u0646 \u0639\u0644\u0649 \u0645\u0633\u0627\u0639\u062f\u062a\u0647\u0645 \u0648\u0625\u062a\u0645\u0627\u0645 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0628\u062f\u0642\u0629 \u0648\u0639\u0646\u0627\u064a\u0629 (Hizam&amp; Ahmed,2019:388). \u0648\u064a\u0628\u064a\u0646 \u0627\u0644\u062c\u062f\u0648\u0644 (2) \u0628\u0639\u0636 \u062a\u0639\u0627\u0631\u064a\u0641 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (2): \u062a\u0639\u0627\u0631\u064a\u0641 \u0628\u0639\u0636 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0633\u0645 \u0627\u0644\u0628\u0627\u062d\u062b<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td>Parasuraman et al., 1988:15<\/td>\n<td>\u0627\u0644\u0623\u0628\u0639\u0627\u062f \u0627\u0644\u062a\u064a \u064a\u062f\u0631\u0643 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u0648\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647\u0627 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u064a\u0642\u064a\u0651\u0645\u0648\u0646\u0647\u0627.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>\u0627\u0644\u0648\u0631\u062f\u064a\u060c2020:55<\/td>\n<td>\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u062f\u0648\u0646 \u0623\u062e\u0637\u0627\u0621 \u0645\u0639 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u062a\u0648\u0627\u0635\u0644 \u0641\u064a\u0647\u0627 \u0633\u0648\u0627\u0621 \u0641\u064a \u0627\u062c\u0631\u0627\u0621\u0627\u062a \u062a\u0642\u062f\u064a\u0645\u0647\u0627 \u0623\u0648 \u0633\u0644\u0648\u0643\u064a\u0627\u062a \u0645\u0642\u062f\u0645\u0647\u0627 \u0645\u0639 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0645\u0646 \u0627\u0644\u0632\u0628\u0627\u0626\u0646<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>\u0633\u0645\u064a\u062d\u0629\u060c 10:2022<\/td>\n<td>\u062f\u0631\u062c\u0629 \u062a\u0637\u0627\u0628\u0642 \u0627\u0644\u0627\u062f\u0627\u0621 \u0627\u0644\u0641\u0639\u0644\u064a \u0645\u0639 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0644\u0644\u062e\u062f\u0645\u0629 \u0648\u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0645\u0631 \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0627\u0644\u0631\u0636\u0627 \u0627\u0644\u062f\u0627\u0626\u0645 \u0644\u0644\u0632\u0628\u0627\u0626\u0646<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Ayvaz-\u00c7avdaro\u011flu et al,2024:1<\/td>\n<td>\u0627\u0644\u062a\u0635\u0648\u0631 \u0627\u0644\u0639\u0627\u0645 \u0644\u0644\u0632\u0628\u0627\u0626\u0646 \u062d\u0648\u0644 \u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0645\u0627<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>Ayi et al.,2026:62<\/td>\n<td>\u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a \u0644\u0644\u0632\u0628\u0648\u0646 \u0644\u062a\u0645\u064a\u0632 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u0627\u0644\u0630\u064a \u064a\u0634\u0645\u0644 \u0627\u0644\u0645\u0647\u0627\u0631\u0629 \u0627\u0644\u0641\u0646\u064a\u0629 \u0644\u0645\u0632\u0648\u062f\u064a \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u060c \u0648\u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u0628\u064a\u0626\u064a\u0629 \u0627\u0644\u0645\u062d\u064a\u0637\u0629 \u0627\u0644\u062a\u064a \u062a\u0634\u0643\u0644 \u0641\u064a \u0645\u062c\u0645\u0648\u0639\u0647\u0627 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0632\u0628\u0648\u0646<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u0627\u0644\u0645\u0635\u062f\u0631: \u0627\u0639\u062f\u0627\u062f \u0627\u0644\u0628\u0627\u062d\u062b\u0629 \u0628\u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u0649 \u0627\u0644\u0645\u0635\u0627\u062f\u0631 \u0627\u0639\u0644\u0627\u0647<\/p>\n<p style=\"text-align: justify;\"><strong>\u062b\u0627\u0644\u062b\u0627\u064b: \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 Smart Services Quality<\/strong><\/p>\n<p style=\"text-align: justify;\">\u0642\u0628\u0644 \u0627\u0644\u062e\u0648\u0636 \u0641\u064a \u0645\u0641\u0647\u0648\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u0644\u0627\u0628\u062f \u0645\u0646 \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629. \u062a\u0639\u062f \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0646\u0647\u062c \u0645\u062a\u0637\u0648\u0631 \u064a\u0633\u062a\u0641\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629\u060c \u0645\u062b\u0644 \u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621\u060c \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0644\u062a\u062d\u0633\u064a\u0646 \u0648\u062a\u0639\u0632\u064a\u0632 \u0639\u0645\u0644\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629. \u062a\u062a\u062c\u0627\u0648\u0632 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0645\u062c \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u0644\u062c\u0639\u0644 \u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 \u0623\u0643\u062b\u0631 \u0645\u0631\u0648\u0646\u0629 \u0648\u0643\u0641\u0627\u0621\u0629 \u0648\u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629 (Kareem,2024:45). \u0623\u0645\u0627 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u0642\u062f \u062a\u0645 \u062a\u0639\u0631\u064a\u0641 \u0645\u0635\u0637\u0644\u062d \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0645\u0646 \u0642\u0628\u0644 (Polese &amp; Baril) \u0641\u064a \u0639\u0627\u0645 2010 \u062d\u064a\u062b \u0639\u0631\u0641\u0647\u0627 \u0628\u0623\u0646\u0647\u0627 \u062e\u062f\u0645\u0629 \u0645\u0635\u0645\u0645\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062d\u0643\u064a\u0645\u0629 \u0648\u0645\u062a\u0641\u0627\u0639\u0644\u0629 \u0644\u0623\u0635\u0648\u0644\u0647\u0627 \u0648\u0623\u0647\u062f\u0627\u0641\u0647\u0627\u060c \u0648 \u062a\u0639\u062a\u0645\u062f \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0628\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u062a\u0643\u0648\u0646 \u0642\u0627\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0639\u0627\u062f\u0629 \u062a\u0634\u0643\u064a\u0644 \u0646\u0641\u0633\u0647\u0627 (\u0627\u0644\u0631\u0628\u064a\u0639\u064a\u060c:2024 (33<\/p>\n<p style=\"text-align: justify;\">\u0648\u062a\u0639\u062f \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u0646\u0648\u0639 \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0627\u0628\u062f\u0627\u0639 \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0641\u0642\u062f \u0643\u0634\u0641\u062a \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0644\u0644\u0623\u062f\u0628\u064a\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0627\u0631\u0641 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0623\u0628\u062f\u0627\u0639 \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0623\u0646 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644 \u062a\u062a\u0645\u062d\u0648\u0631 \u0628\u0634\u0643\u0644 \u0623\u0633\u0627\u0633\u064a \u062d\u0648\u0644 \u0623\u0631\u0628\u0639\u0629 \u0645\u0646\u0638\u0648\u0631\u0627\u062a \u0646\u0638\u0631\u064a\u0629 (Djellal et al., 2013:103) :-<\/p>\n<p style=\"text-align: justify;\">1- \u0645\u0646\u0638\u0648\u0631 \u0627\u0644\u0645\u0646\u0638\u0648\u0631 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a: \u064a\u0631\u0649 \u0623\u0646 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\u062e\u062f\u0645\u0629 \u0635\u0627\u0631\u0645\u0629). \u0648\u0644\u062a\u0648\u0627\u0641\u0631 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0629 \u0635\u0627\u0631\u0645\u0629 \u0641\u064a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0636\u0645\u0627\u0646 \u0622\u0644\u064a\u0627\u062a \u0645\u0646\u0627\u0633\u0628\u0629 \u0641\u064a \u0643\u0644 \u0637\u0628\u0642\u0629 \u0645\u0646 \u0637\u0628\u0642\u0627\u062a \u0628\u0646\u064a\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u0648\u0630\u0644\u0643 \u0644\u0648\u062c\u0648\u062f \u0628\u0639\u0636 \u0627\u0644\u0639\u0648\u0627\u0645\u0644\u060c \u0645\u062b\u0644 \u0627\u0644\u062a\u0623\u062e\u064a\u0631 \u0645\u0646 \u0627\u0644\u0637\u0631\u0641 \u0625\u0644\u0649 \u0627\u0644\u0637\u0631\u0641 \u0627\u0644\u0622\u062e\u0631 (E2E)End \u2013to-End . \u0625\u0630 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u0623\u064a \u062a\u0623\u062e\u064a\u0631 \u0641\u064a \u0623\u064a \u0637\u0628\u0642\u0629 \u0625\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u063a\u064a\u0631 \u0645\u0642\u0628\u0648\u0644 \u0645\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 (Quality of Service- QoS) \u0648 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0633\u0629 \u0644\u0644\u0633\u0644\u0627\u0645\u0629 \u0645\u062b\u0644 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0642\u064a\u0627\u062f\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0628 \u062a\u063a\u0630\u064a\u0629 \u0631\u0627\u062c\u0639\u0629 \u0645\u0633\u062a\u0645\u0631\u0629 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u0643\u0645. \u0648\u0644\u0636\u0645\u0627\u0646 \u062a\u0648\u0627\u0641\u0631 \u062e\u062f\u0645\u0627\u062a \u0645\u0636\u0645\u0648\u0646\u0629 \u0644\u0647\u0630\u0647 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0633\u0629 \u0644\u0644\u0633\u0644\u0627\u0645\u0629\u060c \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0642\u062f \u062a\u0645\u062a \u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627 \u0641\u064a \u062c\u0645\u064a\u0639 \u0637\u0628\u0642\u0627\u062a \u0628\u0646\u064a\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) (White et al.,2017: 1). \u0648\u062a\u062a\u0645\u062b\u0644 \u0625\u062d\u062f\u0649 \u0627\u0644\u0645\u0633\u0627\u0626\u0644 \u0627\u0644\u0627\u0633\u0627\u0633\u064a\u0629 \u0641\u064a \u0643\u064a\u0641\u064a\u0629 \u0625\u0646\u0634\u0627\u0621 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0644\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u0648\u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062a\u0646\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647\u0627 \u0648\u062f\u0645\u062c\u0647\u0627 \u0628\u0643\u0641\u0627\u0621\u0629. \u0648\u062a\u062a\u064a\u062d \u0639\u0645\u0644\u064a\u0629 \u062a\u0631\u0643\u064a\u0628 \u0627\u0644\u062e\u062f\u0645\u0627\u062a (Service Composition) \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0628\u064a\u0646 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0628\u064a\u0626\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u062e\u062f\u0645\u0627\u062a (Service Discovery) \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0648\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u0627. \u0648 \u064a\u0639\u062f \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0627\u0644\u062a\u062d\u062f\u064a \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0627\u0644\u0630\u064a \u064a\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u0644\u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a 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\u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u0625\u0630 \u062a\u0631\u0643\u0632 \u0628\u064a\u0626\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u062d\u0627\u0644\u064a\u0627\u064b \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a\u0629 \u0628\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0627\u062f\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062f\u0645\u062c\u0647\u0627 \u0628\u0634\u0643\u0644 \u063a\u064a\u0631 \u0645\u062a\u062c\u0627\u0646\u0633 \u0644\u062a\u0634\u0643\u0644 \u062e\u062f\u0645\u0627\u062a \u0648\u064a\u0628 \u0645\u0637\u0648\u0631\u0647 (Asghari et al.,2018:62).<\/p>\n<p style=\"text-align: justify;\">\u0648 \u0644\u0627\u0628\u062f \u0645\u0646 \u0627\u0644\u062a\u0645\u064a\u064a\u0632 \u0628\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0627\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 (e-service). \u0641\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u062a\u062a\u0645\u064a\u0632 \u0628\u0634\u0643\u0644 \u0623\u0633\u0627\u0633\u064a \u0628\u0642\u062f\u0631\u062a\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0643\u064a\u0641 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0628\u0645\u0627 \u064a\u062a\u0646\u0627\u0633\u0628 \u0645\u0639 \u0633\u064a\u0627\u0642 \u0627\u0644\u0641\u0631\u062f \u0648\u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u0623\u0645\u0627 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 (e-service) \u0641\u0647\u064a \u062e\u062f\u0645\u0629 \u062a\u0641\u0627\u0639\u0644\u064a\u0629 \u0644\u062a\u0628\u0627\u062f\u0644 \u0627\u0644\u0642\u064a\u0645\u0629 \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0627\u064b \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u0643\u0641\u0627\u0621\u0629\u060c \u062d\u064a\u062b \u064a\u0646\u0635\u0628 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0646\u0648\u0639\u0629 \u0639\u0644\u0649 \u0634\u0628\u0643\u0629 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0646\u062a\u0627\u0626\u062c\u0647\u0627. \u0648\u0645\u0646 \u062b\u0645\u060c \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0639\u0644\u0649 \u0623\u0646\u0647 \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u0643\u062e\u062f\u0645\u0627\u062a \u0631\u0642\u0645\u064a\u0629\u060c \u0625\u0644\u0627 \u0623\u0646\u0647\u0627 \u0644\u0627 \u062a\u0639\u062f \u0645\u0631\u0627\u062f\u0641\u0627\u064b \u0644\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 (Adel,2022:434). \u0648 \u064a\u0645\u0643\u0646 \u062a\u062d\u062f\u064a\u062f \u0648 \u0648\u0635\u0641 \u0645\u062e\u062a\u0644\u0641 \u0645\u0642\u0627\u064a\u064a\u0633 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u0645\u0639 \u0627\u0644\u0623\u062e\u0630 \u0628\u0646\u0638\u0631 \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631 \u0627\u0644\u0631\u0643\u0627\u0626\u0632 \u0627\u0644\u062b\u0644\u0627\u062b \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0648\u0627\u0644\u062a\u064a \u062a\u062a\u0645\u062b\u0644 \u0628\u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0645\u0627\u062f\u064a\u0629 (\u0627\u0644\u0623\u062c\u0647\u0632\u0629)\u060c \u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 (\u0627\u0644\u062d\u0648\u0633\u0628\u0629)\u060c \u0648\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0643\u0645\u0627 \u0648\u062a\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a\u0629 \u0628\u064a\u0646 \u0627\u0644\u062c\u0647\u0627\u062a \u0627\u0644\u0641\u0627\u0639\u0644\u0629 \u0627\u0644\u0645\u062a\u0635\u0644\u0629 \u0628\u0627\u0644\u0634\u0628\u0643\u0629 \u0648\u0627\u0644\u062a\u064a \u062a\u062a\u0641\u0627\u0648\u062a \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0646\u0634\u0627\u0637\u0647\u0627 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0628\u064a\u0646 \u0627\u0644\u0645\u0631\u062a\u0641\u0639 \u0648\u0627\u0644\u0645\u0646\u062e\u0641\u0636 \u062c\u0648\u0647\u0631 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629Sing&amp;Baranwal,2018:1) ). \u0648 \u064a\u0645\u0643\u0646 \u0627\u0644\u0642\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u064a\u062f \u062a\u0634\u0643\u064a\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u0646\u0629 \u0627\u0644\u0645\u062d\u062f\u062b\u0629 \u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u062c\u0630\u0631\u064a\u0629\u060c \u0625\u0644\u0627 \u0623\u0646 \u0647\u0646\u0627\u0643 \u0646\u0642\u0635\u0627\u064b \u0645\u0644\u062d\u0648\u0638\u0627\u064b \u0641\u064a \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0627\u0644\u062a\u064a \u062a\u0642\u064a\u0651\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0632\u0628\u0648\u0646 \u0648\u0633\u0645\u0627\u062a \u0627\u0644\u062c\u0648\u062f\u0629 \u0641\u064a \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u0648\u0639\u0644\u0627\u0642\u062a\u0647\u0627 \u0628\u062a\u0642\u0646\u064a\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT<strong>)<\/strong> (Sassanelli&amp;Pacheco,2024:1). \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (3) \u064a\u0628\u064a\u0646 \u0628\u0639\u0636 \u062a\u0639\u0627\u0631\u064a\u0641 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (3): \u062a\u0639\u0627\u0631\u064a\u0641 \u0628\u0639\u0636 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629.<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0633\u0645 \u0627\u0644\u0628\u0627\u062d\u062b<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td>Adel,2022:430<\/td>\n<td>\u0645\u0632\u064a\u062c \u0645\u0646 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629\u060c \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0630\u0643\u0627\u0621\u060c \u0648\u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629\u060c \u062d\u064a\u062b \u064a\u0634\u0627\u0631\u0643 \u0627\u0644\u0632\u0628\u0648\u0646 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u062e\u0644\u0642 \u0627\u0644\u0642\u064a\u0645\u0629.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Catala-Pere,2025:100259<\/td>\n<td>\u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0639\u0644\u0649 \u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0641\u0648\u0631\u064a\u060c \u0627\u0644\u062b\u0642\u0629\u060c \u0648\u0627\u0644\u0634\u0641\u0627\u0641\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062f\u0648\u0627\u062a \u062a\u0642\u064a\u064a\u0645 \u064a\u0642\u0648\u062f\u0647\u0627 \u0627\u0644\u0632\u0628\u0627\u0626\u0646<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Oliveira et al.,2026:1652<\/td>\n<td>\u062f\u0645\u062c \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0648\u0644 \u0627\u0644\u0631\u0642\u0645\u064a \u0645\u0646 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621\u060c \u0648 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0636\u062e\u0645\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0644\u062a\u062d\u0642\u064a\u0642 \u062e\u062f\u0645\u0627\u062a \u0623\u0643\u062b\u0631 \u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u0627\u0644\u0645\u0635\u062f\u0631: \u0627\u0639\u062f\u0627\u062f \u0627\u0644\u0628\u0627\u062d\u062b\u0629 \u0628\u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u0649 \u0627\u0644\u0645\u0635\u0627\u062f\u0631 \u0627\u0639\u0644\u0627\u0647<\/p>\n<p style=\"text-align: justify;\">\u0648\u062a\u0631\u0649 \u0627\u0644\u0628\u0627\u062d\u062b\u0629 \u0628\u0623\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0647\u064a \u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629\u00a0\u0648\u0627\u0644\u062a\u064a \u062a\u0643\u0648\u0646 \u0639\u0644\u0649 \u0642\u0627\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631\u060c \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u0627\u0644\u062a\u0643\u064a\u0651\u0641\u060c \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u060c \u0648\u0630\u0644\u0643 \u0644\u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0632\u0628\u0648\u0646 \u0623\u0648 \u062a\u062c\u0627\u0648\u0632\u0647\u0627<\/p>\n<p style=\"text-align: justify;\"><strong>\u0631\u0627\u0628\u0639\u0627\u064b: \u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629Models Quality of Service<\/strong><\/p>\n<p style=\"text-align: justify;\">\u0645\u0646\u0630 \u062a\u0637\u0648\u064a\u0631 \u0645\u0642\u064a\u0627\u0633 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a (SERVQUAL) \u0643\u0627\u0646 \u0647\u0646\u0627\u0643 \u0627\u0647\u062a\u0645\u0627\u0645 \u0645\u062a\u0632\u0627\u064a\u062f \u0641\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u0642\u062f \u0623\u062b\u0627\u0631 \u0646\u0645\u0648\u0630\u062c (SERVQUAL) \u0627\u0644\u0630\u064a \u062a\u0645 \u0628\u0646\u0627\u0621\u064f \u0647 \u0645\u0646\u0630 \u0627\u0644\u0639\u0642\u0648\u062f \u0627\u0644\u0645\u0627\u0636\u064a\u0629 \u062a\u0642\u0631\u064a\u0628\u0627\u064b \u0646\u0642\u0627\u0634\u0627\u064b \u062d\u0648\u0644 \u0642\u064a\u0627\u0633 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0645\u0645\u0627 \u0623\u062f\u0649 \u0625\u0644\u0649 \u0638\u0647\u0648\u0631 \u0639\u062f\u062f \u0645\u0646 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u062d\u0648\u0644 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 (\u0627\u0644\u0637\u0631\u0627\u0648\u0646\u0629\u060c30:2011). \u062e\u0644\u0627\u0644 \u0627\u0644\u0639\u0642\u0648\u062f \u0627\u0644\u0645\u0627\u0636\u064a\u0629\u060c \u062a\u0628\u0646\u062a \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0627\u062a \u0648\u064a\u0628 \u0645\u062a\u0637\u0648\u0631\u0629 \u0644\u062a\u0631\u0633\u064a\u062e \u062d\u0636\u0648\u0631\u0647\u0627 \u0639\u0644\u0649 \u0634\u0628\u0643\u0629 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u0648\u0644\u0627 \u064a\u0642\u062a\u0635\u0631 \u062f\u0648\u0631 \u0647\u0630\u0627 \u0627\u0644\u062d\u0636\u0648\u0631 \u0627\u0644\u0631\u0642\u0645\u064a \u0639\u0644\u0649 \u062f\u0639\u0645 \u0627\u0644\u0623\u0646\u0634\u0637\u0629 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u064a\u0645\u062a\u062f \u0644\u064a\u0634\u0645\u0644 \u062f\u0639\u0645 \u0641\u0631\u0635 \u062c\u062f\u064a\u062f\u0629 \u062a\u0646\u0634\u0623 \u0639\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0648\u064a\u0628 \u0643\u0642\u0646\u0627\u0629 \u062d\u062f\u064a\u062b\u0629 \u0644\u0625\u0646\u062c\u0627\u0632 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0628\u064a\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0648\u0627\u0644\u0632\u0628\u0627\u0626\u0646 (Swaid &amp; Wigand,2007:1). \u0644\u0642\u062f \u0642\u062f\u0645 \u0627\u0644\u0628\u0627\u062d\u062b\u0648\u0646 \u0646\u0645\u0627\u0630\u062c \u0639\u062f\u0629 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u0647\u0630\u0647 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u062a\u063a\u0637\u064a \u0646\u0637\u0627\u0642\u0627\u064b \u0648\u0627\u0633\u0639\u0627\u064b \u0628\u062f\u0621\u0627\u064b \u0645\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646\u060c \u0648\u0645\u0631\u0648\u0631\u0627\u064b \u0628\u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0648\u0627\u0644\u0628\u0648\u0627\u0628\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u064a\u0629\u060c \u0648\u0642\u062f \u062a\u0646\u0627\u0648\u0644\u062a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u062f\u0628\u064a\u0627\u062a \u0627\u0644\u0628\u062d\u062b\u064a\u0629 \u0635\u0644\u0627\u062d\u064a\u0629 \u0647\u0630\u0647 \u0627\u0644\u0646\u0645\u0627\u0630\u062c. \u0648\u0628\u0633\u0628\u0628 \u0627\u0644\u062a\u0637\u0648\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0642\u062f\u0645\u062a \u0646\u0645\u0627\u0630\u062c \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) (Hizam&amp; Ahmed, 2019:391). \u0648 \u064a\u062a\u0645 \u0642\u064a\u0627\u0633 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u0628\u0639\u0627\u062f \u0627\u0644\u062a\u064a \u064a\u062a\u0636\u0645\u0646\u0647\u0627 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0644\u0630\u0644\u0643 \u0639\u0646\u062f\u0645\u0627 \u062a\u0631\u064a\u062f \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0646 \u062a\u0643\u0648\u0646 \u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0645\u0646 \u0627\u0644\u0642\u0628\u0648\u0644\u060c \u064a\u062c\u0628 \u0639\u0644\u064a\u0647\u0627 \u0623\u0646 \u062a\u062a\u0628\u0646\u0649 \u0627\u0628\u0639\u0627\u062f \u0645\u062a\u0639\u062f\u062f\u0629 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629. \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (4) \u064a\u0628\u064a\u0646 \u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644(4): \u064a\u0628\u064a\u0646 \u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong> \u0627\u0644\u0628\u0627\u062d\u062b \u0648\u0627\u0644\u0633\u0646\u0629<\/strong><\/td>\n<td><strong> \u0627\u0644\u0646\u0645\u0648\u0630\u062c<\/strong><\/td>\n<td><strong>\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0646\u0645\u0648\u0630\u062c<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td>Parasuraman et al.,1988<\/td>\n<td>SERVQUAL<\/td>\n<td>\u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629\u060c \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f\u064a\u0629\u060c \u0627\u0644\u062a\u0639\u0627\u0637\u0641\u060c \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>Parasuraman et al.,2005<\/td>\n<td>E-SERVQUAL<\/td>\n<td>\u0627\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0627\u0644\u0648\u0641\u0627\u0621 \u0628\u0627\u0644\u0648\u0639\u0648\u062f\u060c \u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u0646\u0638\u0627\u0645 \u060c \u0648 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>Lin&amp;Hsieh,2011<\/td>\n<td>SSQUAL<\/td>\n<td>\u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629\u060c \u0627\u0644\u0645\u062a\u0639\u0629\u060c \u0627\u0644\u0627\u0645\u0627\u0646 \u0648\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629\u060c \u0648\u0627\u0644\u0636\u0645\u0627\u0646\u060c \u0627\u0644\u062a\u0635\u0645\u064a\u0645\u060c \u0627\u0644\u0645\u0644\u0627\u0621\u0645\u0629\u060c \u0627\u0644\u062a\u062e\u0635\u064a\u0635<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>Loiacono et al.,2000<\/td>\n<td>WebQual<\/td>\n<td>\u0645\u0644\u0627\u0621\u0645\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0644\u0645\u0647\u0645\u0629\u060c \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u060c \u0627\u0644\u062b\u0642\u0629\u060c \u0632\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0627\u0644\u062a\u0635\u0645\u064a\u0645\u060c \u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u062f\u064a\u0647\u064a\u060c \u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629 \u0627\u0644\u0628\u0635\u0631\u064a\u0629\u060c \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631\u060c \u062a\u062f\u0641\u0642 \u0648\u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629 \u0627\u0644\u0639\u0627\u0637\u0641\u064a\u0629\u060c \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u060c \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644\u060c \u0648\u0642\u0627\u0628\u0644\u064a\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>Yoo&amp;Donthu,2001<\/td>\n<td>SITEQUAL<\/td>\n<td>\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629 \u0627\u0644\u062c\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u062a\u0635\u0645\u064a\u0645\u060c \u0633\u0631\u0639\u0629 \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629\u060c\u0648\u0627\u0644\u0623\u0645\u0627\u0646<\/td>\n<\/tr>\n<tr>\n<td>6<\/td>\n<td>Barnes&amp;Vidgen, 2002<\/td>\n<td>WebQual<\/td>\n<td>\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u0627\u0644\u062a\u0635\u0645\u064a\u0645\u060c \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0627\u0644\u062b\u0642\u0629\u060c \u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641<\/td>\n<\/tr>\n<tr>\n<td>7<\/td>\n<td>Hizam&amp; Ahmed, 2019<\/td>\n<td>IoT-SERVQUAL<\/td>\n<td>\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629\u060c \u0627\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629\u060c \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629<\/td>\n<\/tr>\n<tr>\n<td>8<\/td>\n<td>Adel,2022<\/td>\n<td>SMART-QUAL<\/td>\n<td>\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629\u060c \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0630\u0643\u0627\u0621\u060c \u0636\u0628\u0637 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\u0627\u0644\u0645\u0635\u062f\u0631: \u0627\u0639\u062f\u0627\u062f \u0627\u0644\u0628\u0627\u062d\u062b\u0629 \u0628\u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u0649 \u0627\u0644\u0645\u0635\u0627\u062f\u0631 \u0627\u0639\u0644\u0627\u0647<\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0645\u0628\u062d\u062b \u0627\u0644\u062b\u0627\u0644\u062b<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong> \u062a\u0637\u0648\u064a\u0631 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621: \u0646\u0645\u0648\u0630\u062c \u0645\u0642\u062a\u0631\u062d <\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0648\u0644\u0627\u064b: \u0645\u0628\u0631\u0631\u0627\u062a \u062a\u0637\u0648\u064a\u0631 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 <\/strong><\/p>\n<p style=\"text-align: justify;\">\u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646 \u0646\u0645\u0648\u0630\u062c SERVQUAL \u0627\u0644\u0645\u0637\u0648\u0631 \u0645\u0646 \u0642\u0628\u0644 (Parasuraman et al.,1988) \u064a\u0639\u062f \u0646\u0645\u0648\u0630\u062c\u0627\u064b \u0634\u0627\u0626\u0639\u0627\u064b \u0644\u062a\u0642\u064a\u064a\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a \u0633\u064a\u0627\u0642 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0645\u0639 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a\u060c \u0625\u0644\u0627 \u0623\u0646 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0623\u0638\u0647\u0631\u062a \u0623\u0646 \u0627\u0644\u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0631\u0647\u0627 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0628\u062a\u0643\u0631\u0629 \u0648\u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u062a\u062e\u062a\u0644\u0641 \u0639\u0646 \u062a\u0644\u0643 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629. \u0648\u0646\u062a\u064a\u062c\u0629 \u0644\u0630\u0644\u0643\u060c \u062a\u0645 \u062a\u0642\u062f\u064a\u0645 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 E-SERVQUAL \u0648\u0627\u0644\u0645\u0642\u062f\u0645 \u0645\u0646 \u0642\u0628\u0644 (Parasuraman et al.,2005) \u0644\u064a\u063a\u0637\u064a \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0648\u0627\u0644\u0628\u0648\u0627\u0628\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0623\u0648 \u0627\u0644\u062c\u0647\u0627\u062a \u0627\u0644\u062d\u0643\u0648\u0645\u064a\u0629 \u0644\u0644\u0632\u0628\u0627\u0626\u0646\u060c \u0648\u0646\u062a\u064a\u062c\u0629 \u0644\u0644\u062a\u0637\u0648\u0631\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629 \u0641\u064a \u0639\u0627\u0644\u0645 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0642\u062f\u0645 \u0627\u0644\u0628\u0627\u062d\u062b\u0627\u0646 (Lin&amp;Hsieh,2011) \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 SSQUAL \u0627\u0644\u0645\u062e\u0635\u0635 \u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0648\u0627\u0644\u0630\u064a \u064a\u062a\u062c\u0627\u0648\u0632 \u0646\u0637\u0627\u0642 \u0627\u0644\u0641\u0636\u0627\u0621 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0643\u0634\u0628\u0643\u0629 \u0644\u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0648\u0646\u0645\u0648\u0630\u062c WebQual \u0627\u0644\u0630\u064a \u0642\u062f\u0645\u0647 \u0627\u0644\u0628\u0627\u062d\u062b\u0648\u0646 (Loiacono et al.,2000) \u0648\u0641\u064a \u0645\u0627 \u0628\u0639\u062f \u0637\u0648\u0631 \u0647\u0630\u0627 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0628\u0627\u062d\u062b\u0627\u0646 (Barnes&amp;Vidgen, 2002) \u0648\u0627\u0644\u0630\u064a \u064a\u0647\u062a\u0645 \u0628\u0642\u064a\u0627\u0633 \u0648\u062a\u0642\u064a\u064a\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0645\u0646 \u0648\u062c\u0647\u0629 \u0646\u0638\u0631 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645. \u0627\u0644\u0627 \u0623\u0646 \u0627\u0644\u062a\u0637\u0648\u0631 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0641\u064a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u064a\u062a\u0637\u0644\u0628 \u0648\u062c\u0648\u062f \u0646\u0645\u0648\u0630\u062c \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u064a\u0648\u0627\u0643\u0628 \u0647\u0630\u0647 \u0627\u0644\u062a\u0637\u0648\u0631\u0627\u062a\u060c \u0625\u0630 \u0644\u0627 \u064a\u0645\u0643\u0646 \u0642\u064a\u0627\u0633 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) \u0628\u0634\u0643\u0644 \u062f\u0642\u064a\u0642 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u060c \u0644\u0623\u0646 \u062a\u0644\u0643 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u062a\u0631\u0643\u0632 \u0625\u0645\u0627 \u0639\u0644\u0649 \u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0623\u0648 \u0639\u0644\u0649 \u062c\u0648\u062f\u0629 \u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629. \u0648 \u0644\u0623\u0646 \u062a\u0642\u0646\u064a\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) \u062a\u0639\u062f \u0627\u0644\u0631\u0643\u064a\u0632\u0629 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0641\u064a \u0627\u0644\u062a\u062d\u0648\u0644 \u0646\u062d\u0648 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u062d\u064a\u062b \u0644\u0645 \u064a\u0639\u062f \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0645\u0642\u062a\u0635\u0631\u0627\u064b \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u0627\u0646\u0645\u0627 \u0639\u0644\u0649 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0636\u0645\u0646 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u0648\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0645\u0642\u062f\u0645 \u0644\u0644\u062e\u062f\u0645\u0629. \u0641\u0639\u0646\u062f \u062f\u0645\u062c \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0641\u0627\u0646 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0644\u0644\u062c\u0648\u062f\u0629 \u062a\u062a\u063a\u064a\u0631 \u0648\u062a\u0635\u0628\u062d \u0623\u0643\u062b\u0631 \u062a\u0639\u0642\u064a\u062f\u0627\u064b\u060c \u0644\u0623\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 \u0644\u0627 \u062a\u062a\u0639\u0644\u0642 \u0641\u0642\u0637 \u0628\u0631\u0636\u0627 \u0627\u0644\u0632\u0628\u0648\u0646\u060c \u0648\u0625\u0646\u0645\u0627 \u0628\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0645\u062a\u0635\u0644 \u0648\u0642\u062f\u0631\u062a\u0647 \u0639\u0644\u0649 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631. \u0648\u0645\u0639 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0646\u062d\u0648 \u0628\u064a\u0626\u0629 \u0623\u0643\u062b\u0631 \u0630\u0643\u0627\u0621\u064b \u062a\u062a\u0633\u0645 \u0628\u062a\u0637\u0648\u0631\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0631\u0642\u0645\u064a\u0629 \u062c\u062f\u064a\u062f\u0629 \u0645\u062b\u0644 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0633\u064a\u062a\u0632\u0627\u064a\u062f \u0625\u0642\u0628\u0627\u0644 \u0627\u0644\u0623\u0641\u0631\u0627\u062f \u0639\u0644\u0649 \u062a\u0628\u0646\u064a \u062e\u062f\u0645\u0627\u062a \u0630\u0643\u064a\u0629 \u062c\u062f\u064a\u062f\u0629 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\u0648\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0645\u0642\u062a\u0631\u062d \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 (SSQUAL-IoT) \u0647\u064a:-<\/p>\n<p style=\"text-align: justify;\"><strong>1- \u0627\u0644\u0623\u0645\u0627\u0646 \u0648\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 Security and Privacy<\/strong><\/p>\n<p style=\"text-align: justify;\">\u064a\u0639\u062f \u0647\u0630\u0627 \u0627\u0644\u0628\u0639\u062f \u0645\u0646 \u0623\u0643\u0628\u0631 \u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0641\u064a \u0628\u064a\u0626\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621\u060c \u0641\u062d\u062c\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0636\u062e\u0645\u0629 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\u0627\u0644\u0627\u062e\u062a\u0631\u0627\u0642\u0627\u062a\u060c \u0648\u0636\u0645\u0627\u0646 \u062a\u0634\u0641\u064a\u0631 \u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u064a\u0646 \u0627\u0644\u0627\u062c\u0647\u0632\u0629 . \u0648\u0647\u0648 \u0628\u0630\u0644\u0643 \u064a\u0639\u0627\u0644\u062c \u0642\u0644\u0642 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u0634\u0623\u0646 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0641\u064a \u0628\u064a\u0626\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621\u060c \u0625\u0630 \u0644\u0627 \u064a\u0645\u0643\u0646 \u0645\u0634\u0627\u0631\u0643\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0645\u0639 \u0623\u0646\u0634\u0637\u0629 \u0623\u0639\u0645\u0627\u0644 \u0623\u062e\u0631\u0649 \u0625\u0644\u0627 \u0628\u0645\u0648\u0627\u0641\u0642\u062a\u0647\u0645 \u0627\u0644\u0635\u0631\u064a\u062d\u0629. \u0648\u062a\u0633\u062a\u0646\u062f \u0622\u0644\u064a\u0629 \u062e\u062f\u0645\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0625\u0644\u0649 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u062c\u0645\u0639\u0647\u0627\u060c \u0648\u0646\u0634\u0631\u0647\u0627\u060c \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627\u060c \u0625\u0630 \u0644\u0627 \u0642\u064a\u0645\u0629 \u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u062f\u0648\u0646 \u0628\u064a\u0627\u0646\u0627\u062a. \u0623\u0646 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u064a\u062a\u0645\u062d\u0648\u0631 \u0641\u064a \u062c\u0648\u0647\u0631\u0647 \u062d\u0648\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a. \u0648\u0642\u062f \u064a\u0636\u0637\u0631 \u0628\u0639\u0636 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u0646\u0627\u0632\u0644\u0627\u062a \u0623\u0648 \u0642\u0628\u0648\u0644 \u0645\u062e\u0627\u0637\u0631 \u0645\u062d\u062a\u0645\u0644\u0629 \u062a\u062a\u0639\u0644\u0642 \u0628\u0623\u0645\u0646 \u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0631\u064a\u062d\u0629 \u0627\u0644\u062a\u064a \u062a\u0648\u0641\u0631\u0647\u0627 \u0647\u0630\u0647 \u0627\u0644\u062a\u0642\u0646\u064a\u0629. \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (5) \u064a\u0628\u064a\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0627\u0645\u0627\u0646 \u0648\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (5):\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0627\u0645\u0627\u0646 \u0648\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0628\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td rowspan=\"6\"><strong> \u0627\u0644\u0627\u0645\u0627\u0646<\/strong><strong> \u0648\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u0633\u0631\u064a\u0629 \u0648\u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/strong><strong>Confidentiality &amp; Privacy<\/strong><\/td>\n<td>\u0636\u0645\u0627\u0646 \u0639\u062f\u0645 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0648 \u0625\u0641\u0634\u0627\u0626\u0647\u0627 \u0644\u0644\u0623\u0634\u062e\u0627\u0635 \u0623\u0648 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u063a\u064a\u0631 \u0627\u0644\u0645\u0635\u0631\u062d \u0644\u0647\u0645 \u0628\u0630\u0644\u0643.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td><strong>\u0627\u0644\u0646\u0632\u0627\u0647\u0629 \u0648\u0627\u0644\u0633\u064a\u0627\u062f\u0629 Integrity <\/strong><\/td>\n<td>\u0645\u0646\u0639 \u0627\u0644\u062a\u0639\u062f\u064a\u0644 \u063a\u064a\u0631 \u0627\u0644\u0645\u0635\u0631\u062d \u0628\u0647 \u0623\u0648 \u063a\u064a\u0631 \u0627\u0644\u0645\u0642\u0635\u0648\u062f \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0623\u0648\u0627\u0645\u0631\u060c \u0648\u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u062a \u0641\u064a \u062d\u0627\u0644\u0629 \u0646\u0642\u0644 \u0623\u0648 \u062a\u062e\u0632\u064a\u0646<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td><strong>\u0639\u062f\u0645 \u0627\u0644\u0625\u0646\u0643\u0627\u0631<\/strong><strong> Non-repudiation<\/strong><\/td>\n<td>\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0625\u062b\u0628\u0627\u062a \u0648\u0642\u0648\u0639 \u062d\u062f\u062b \u0623\u0648 \u0639\u0645\u0644 \u0645\u0639\u064a\u0646\u060c \u0628\u062d\u064a\u062b \u0644\u0627 \u064a\u0645\u0643\u0646 \u0644\u0644\u0637\u0631\u0641 \u0627\u0644\u0630\u064a \u0642\u0627\u0645 \u0628\u0647 \u0625\u0646\u0643\u0627\u0631\u0647 \u0644\u0627\u062d\u0642\u0627\u064b.<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td><strong>\u0627\u0644\u0645\u0633\u0627\u0621\u0644\u0629 \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u0623\u062b\u0631 Accountability<\/strong><\/td>\n<td>\u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u062a\u062a\u0628\u0639 \u0623\u0641\u0639\u0627\u0644 \u0623\u064a \u0643\u064a\u0627\u0646 (\u0645\u0633\u062a\u062e\u062f\u0645\u060c \u062c\u0647\u0627\u0632\u060c \u0623\u0648 \u062a\u0637\u0628\u064a\u0642) \u0648\u0646\u0633\u0628\u062a\u0647\u0627 \u0625\u0644\u064a\u0647 \u0628\u0634\u0643\u0644 \u0641\u0631\u064a\u062f \u0648\u0645\u0628\u0627\u0634\u0631.<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td><strong>\u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629 \u0648\u0627\u0644\u0645\u0635\u0627\u062f\u0642\u0629 Authenticity<\/strong><\/td>\n<td>\u0625\u062b\u0628\u0627\u062a \u0623\u0646 \u0647\u0648\u064a\u0629 \u0627\u0644\u0645\u0648\u0636\u0648\u0639 \u0623\u0648 \u0627\u0644\u0645\u0648\u0631\u062f (\u0633\u0648\u0627\u0621 \u0643\u0627\u0646 \u062c\u0647\u0627\u0632\u0627\u064b \u0623\u0648 \u0645\u0633\u062a\u062e\u062f\u0645\u0627\u064b \u0623\u0648 \u062e\u0627\u062f\u0645\u0627\u064b) \u0647\u064a \u0628\u0627\u0644\u0641\u0639\u0644 \u0645\u0627 \u064a\u062f\u0639\u064a\u0647.<\/td>\n<\/tr>\n<tr>\n<td>6<\/td>\n<td><strong>\u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 <\/strong><strong>Compliance &amp; Privacy Protection<\/strong><\/td>\n<td>\u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0644\u0642\u0648\u0627\u0646\u064a\u0646\u060c \u0648\u0627\u0644\u0644\u0648\u0627\u0626\u062d\u060c \u0648\u0633\u064a\u0627\u0633\u0627\u062a \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0645\u062b\u0644 GDPR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>2- \u0627\u0644\u0648\u0638\u0627\u0626\u0641\u064a\u0629 Functionality<\/strong><\/p>\n<p style=\"text-align: justify;\">\u062a\u0634\u064a\u0631 \u0627\u0644\u0648\u0638\u0627\u0626\u0641\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0623\u0648 \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0623\u0648 \u0627\u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0630\u064a \u064a\u062a\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0644\u0632\u0628\u0648\u0646. \u0623\u064a \u0623\u0646\u0647\u0627 \u062a\u062d\u062f\u062f \u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u062a\u064a \u062a\u0644\u0628\u064a \u0628\u0647\u0627 \u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u060c \u0643\u0645\u0627 \u0627\u0646\u0647\u0627 \u062a\u0639\u0628\u0631 \u0639\u0646 \u0645\u062f\u0649 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0641\u064a \u0625\u0646\u062c\u0627\u0632 \u062a\u0644\u0643 \u0627\u0644\u0645\u0647\u0645\u0629. \u0648\u062a\u0639\u062f \u0623\u062c\u0647\u0632\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) \u0642\u0627\u062f\u0631\u0629 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0623\u062d\u062f\u0627\u062b \u0645\u062a\u0639\u062f\u062f\u0629 \u0648\u0645\u062d\u0641\u0632\u0629 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0634\u0639\u0631\u0627\u062a \u0628\u0645\u062b\u0627\u0628\u0629 \u0627\u0644\u0637\u0628\u0642\u0629 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0623\u0646\u0638\u0645\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629. \u0648\u062a\u0639\u0645\u0644 \u062e\u062f\u0645\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0639\u0628\u0631 \u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0623\u0648 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c \u062d\u064a\u062b \u062a\u0634\u064a\u0631 \u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0636\u0645\u0646 \u0627\u0644\u062c\u0627\u0646\u0628 \u0627\u0644\u0648\u0638\u064a\u0641\u064a \u0625\u0644\u0649 \u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0639\u0644\u0649 \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0646\u0638\u0627\u0645 \u062f\u0648\u0646 \u062a\u0639\u0642\u064a\u062f\u0627\u062a. \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (6) \u064a\u0628\u064a\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641\u064a\u0629<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (6): \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641\u064a\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0628\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td rowspan=\"3\"><strong>\u0627\u0644\u0648\u0638\u0627\u0626\u0641\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0643\u062a\u0645\u0627\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<\/strong><strong> Functional Completeness<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0646\u0638\u0627\u0645 \u0644\u0645\u062c\u0645\u0648\u0639\u0629 \u0643\u0627\u0645\u0644\u0629 \u0645\u0646 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u062a\u064a \u062a\u063a\u0637\u064a \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0645\u062d\u062f\u062f\u0629.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td><strong>\u0627\u0644\u0635\u062d\u0629 \/ \u0627\u0644\u062f\u0642\u0629 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629 Functional Correctness<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0623\u0648 \u0627\u0644\u0645\u062e\u0631\u062c\u0627\u062a \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0623 \u0648\u0627\u0644\u062f\u0642\u064a\u0642\u0629 \u0628\u062f\u0631\u062c\u0629 \u0627\u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629.<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td><strong>\u0627\u0644\u0645\u0644\u0627\u0626\u0645\u0629 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629<\/strong><strong>Functional Appropriateness<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0639\u0644\u0649 \u062a\u0633\u0647\u064a\u0644 \u0625\u0646\u062c\u0627\u0632 \u0645\u0647\u0627\u0645 \u0648\u0623\u0647\u062f\u0627\u0641 \u0645\u062d\u062f\u062f\u0629 \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0628\u0623\u0633\u0644\u0648\u0628 \u0645\u0646\u0627\u0633\u0628 \u0648\u0645\u0628\u0627\u0634\u0631.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>3- \u0627\u0644\u0643\u0641\u0627\u0621\u0629 Efficiency<\/strong><\/p>\n<p style=\"text-align: justify;\">\u064a\u062a\u0645 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0648\u0646 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0648\u0646 \u0644\u0625\u0646\u062c\u0627\u0632 \u0627\u0644\u0645\u0647\u0645\u0629\u060c \u0648\u0645\u0646 \u0627\u0644\u0645\u062a\u0648\u0642\u0639 \u0623\u0646 \u062a\u0633\u0627\u0647\u0645 \u062a\u0642\u0646\u064a\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0625\u0646\u062c\u0627\u0632\u0627\u062a \u0645\u062a\u0645\u064a\u0632\u0629 \u0648\u0645\u0639\u0642\u062f\u0629 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u060c \u0645\u0645\u0627 \u0633\u064a\u0639\u0632\u0632 \u0643\u0641\u0627\u0621\u0629 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a. \u0648\u062a\u0639\u0645\u0644 \u062e\u062f\u0645\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 \u0623\u0648 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c \u0648\u062a\u0639\u062a\u0645\u062f \u0643\u0641\u0627\u0621\u0629 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629\u060c \u0625\u0630 \u062a\u0634\u0645\u0644 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0633\u0647\u0648\u0644\u0629 \u0648\u0633\u0631\u0639\u0629 \u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629. \u0648\u062a\u062a\u0645\u062b\u0644 \u0631\u0643\u0627\u0626\u0632 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0643\u0641\u0627\u0621\u0629 \u0641\u064a \u0623\u0646 \u062a\u0643\u0648\u0646 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641 \u0623\u0648 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0645\u0635\u0645\u0645\u0629 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f\u060c \u0648\u0623\u0646 \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u062d\u062f \u0627\u0644\u0623\u062f\u0646\u0649 \u0645\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062f\u062e\u0644\u0647\u0627 \u0627\u0644\u0632\u0628\u0648\u0646. \u0643\u0645\u0627 \u062a\u062a\u0636\u0645\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0633\u0631\u0639\u0629 \u0625\u0646\u062c\u0627\u0632 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u062c\u0644\u0628 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0625\u062a\u0645\u0627\u0645 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0628\u0633\u0631\u0639\u0629\u060c \u0648\u0625\u0646\u0647\u0627\u0621 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0641\u064a \u0623\u0642\u0644 \u0648\u0642\u062a \u0645\u0645\u0643\u0646. \u0648\u062a\u0643\u0645\u0646 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0641\u064a \u062a\u0632\u0648\u064a\u062f \u0627\u0644\u0632\u0628\u0648\u0646 \u0628\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0648\u0638\u0627\u0626\u0641\u0647 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0644\u0647 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062a\u0644\u0643 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (7) \u064a\u0628\u064a\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0643\u0641\u0627\u0621\u0629<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (7):\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0643\u0641\u0627\u0621\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0628\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a <\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td rowspan=\"3\"><strong>\u0627\u0644\u0643\u0641\u0627\u0621\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u0633\u0644\u0648\u0643 \u0627\u0644\u0632\u0645\u0646\u064a <\/strong><strong> Time Behaviour<\/strong><\/td>\n<td>\u062f\u0631\u062c\u0629 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0648\u062a\u0644\u0628\u064a\u0629 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0639\u0646\u062f \u0623\u062f\u0627\u0626\u0647 \u0644\u0648\u0638\u0627\u0626\u0641\u0647 \u062a\u062d\u062a \u0634\u0631\u0648\u0637 \u0645\u062d\u062f\u062f\u0629.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td><strong>\u0627\u0633\u062a\u063a\u0644\u0627\u0644 \u0627\u0644\u0645\u0648\u0627\u0631\u062f Resource Utilization<\/strong><\/td>\n<td>\u0645\u0642\u062f\u0627\u0631 \u0648\u0646\u0648\u0639 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0646\u0638\u0627\u0645 \u0623\u062b\u0646\u0627\u0621 \u0623\u062f\u0627\u0626\u0647 \u0644\u0648\u0638\u0627\u0626\u0641\u0647 (\u0645\u062b\u0644 \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u060c \u0627\u0644\u0630\u0627\u0643\u0631\u0629\u060c \u0627\u0644\u0637\u0627\u0642\u0629\u060c \u0648\u0633\u0639\u0629 \u0627\u0644\u0634\u0628\u0643\u0629<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td><strong>\u0627\u0644\u0637\u0627\u0642\u0629 \u0627\u0644\u0627\u0633\u062a\u064a\u0639\u0627\u0628\u064a\u0629 Capacity<\/strong><\/td>\n<td>\u0623\u0642\u0635\u0649 \u062d\u062f \u0644\u0644\u062d\u062f\u0648\u062f \u0627\u0644\u062a\u064a \u062a\u0644\u0628\u064a \u0641\u064a\u0647\u0627 \u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a (\u0645\u062b\u0644 \u0639\u062f\u062f \u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646\u060c \u062d\u062c\u0645<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>4- \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629 Reliability<\/strong><\/p>\n<p style=\"text-align: justify;\">\u062a\u062a\u0636\u0627\u0639\u0641 \u0623\u0647\u0645\u064a\u0629 \u0628\u0639\u062f \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629 \u0645\u0639 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0648\u0630\u0644\u0643 \u0644\u062a\u062f\u0641\u0642 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0633\u0629 \u0639\u0628\u0631 \u0627\u0644\u0634\u0628\u0643\u0627\u062a \u0627\u0644\u0645\u0645\u062a\u062f\u0629.<\/p>\n<p style=\"text-align: justify;\">\u0648\u062a\u0639\u0628\u0631 \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629 \u0639\u0646 \u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u0625\u0646\u062c\u0627\u0632 \u0648\u0638\u0627\u0626\u0641\u0647 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0648\u062a\u062d\u062a \u0638\u0631\u0648\u0641 \u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0645\u062d\u062f\u062f\u0629 \u0648\u0644\u0645\u062f\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u062d\u062f\u062f\u0629 \u062f\u0648\u0646 \u062d\u062f\u0648\u062b \u0641\u0634\u0644\u060c \u0648\u0628\u0630\u0644\u0643 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u0648\u062b\u0628\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621. \u062a\u062a\u064a\u062d \u0645\u0633\u062a\u0634\u0639\u0631\u0627\u062a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 IoT \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0627\u0644\u0649 \u0627\u0644\u062a\u0642\u0644\u064a\u0644 \u0645\u0646 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0627\u0644\u0645\u0641\u0627\u062c\u0626\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629\u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0645\u0633\u062a\u0642\u0631\u0629 \u0648\u0645\u0648\u062b\u0648\u0642\u0629 \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645. \u0648\u062a\u0639\u0646\u064a \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u0639\u0628\u0631 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT) \u0636\u0645\u0627\u0646 \u0623\u062f\u0627\u0621 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0627\u0644\u062f\u0642\u0629 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u0633\u0631\u0639\u0629 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0628\u062f\u0648\u0646 \u0627\u064a \u0627\u0646\u0642\u0637\u0627\u0639 \u0623\u0648 \u0623\u062e\u0637\u0627\u0621\u060c \u0648\u0647\u064a \u0627\u0644\u062d\u062c\u0631 \u0627\u0644\u0627\u0633\u0627\u0633 \u0644\u0628\u0646\u0627\u0621 \u062b\u0642\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645. \u0643\u0645\u0627 \u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 \u0641\u064a \u0627\u0644\u0646\u0638\u0627\u0645 \u062a\u0639\u0646\u064a \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629\u060c \u0648\u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0627\u0644\u062a\u0642\u0646\u064a\u0629\u060c \u0648\u0642\u062f\u0631\u0629 \u0627\u0644\u0634\u0628\u0643\u0629 \u0639\u0644\u0649 \u062a\u0634\u0641\u064a\u0631 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u062f\u0645\u0629 \u0645\u0646 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u062a\u0635\u0644\u0629 \u0628\u0627\u0644\u0632\u0628\u0648\u0646 (\u0643\u0627\u0644\u0633\u0627\u0639\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629) \u0628\u0643\u0641\u0627\u0621\u0629 \u062a\u0645\u0646\u0639 \u0627\u0644\u0627\u062e\u062a\u0631\u0627\u0642\u0627\u062a. \u0648\u0628\u0630\u0644\u0643 \u064a\u0645\u0643\u0646 \u0627\u0644\u0642\u0648\u0644 \u0628\u0627\u0646 \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629 \u0641\u064a \u062e\u062f\u0645\u0627\u062a IoT \u062a\u0639\u0646\u064a \u0627\u0646\u062c\u0627\u0632 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0646\u0641\u0633 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u0627\u0644\u0623\u0645\u0627\u0646 \u0648\u0627\u0644\u062f\u0642\u0629 \u0641\u064a \u0643\u0644 \u0645\u0631\u0629\u060c \u0648\u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u062d\u062f\u062f. \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (8) \u064a\u0628\u064a\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (8):\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0628\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 <\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td rowspan=\"4\"><strong>\u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u0646\u0636\u062c Maturity<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u062a\u0644\u0628\u064a\u0629 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629 \u0641\u064a \u0638\u0631\u0648\u0641 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u062f\u0648\u0646 \u062d\u062f\u0648\u062b \u0623\u062e\u0637\u0627\u0621 \u0623\u0648 \u0625\u062e\u0641\u0627\u0642\u0627\u062a.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td><strong>\u0627\u0644\u062a\u0648\u0627\u0641\u0631 Availability <\/strong><\/td>\n<td>\u0645\u062f\u0649 \u0643\u0648\u0646 \u0627\u0644\u0646\u0638\u0627\u0645 \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0648\u0635\u0648\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0639\u0646\u062f \u0637\u0644\u0628\u0647\u0627 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0648\u0641\u064a \u0627\u0644\u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0645\u062d\u062f\u062f\u0629.<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td><strong>\u062a\u062d\u0645\u0644 \u0627\u0644\u0623\u0639\u0637\u0627\u0644<\/strong><strong>Fault Tolerance<\/strong><\/td>\n<td>\u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0641\u064a \u0627\u0644\u0639\u0645\u0644 \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d \u062d\u062a\u0649 \u0639\u0646\u062f \u0648\u062c\u0648\u062f \u0623\u0639\u0637\u0627\u0644 \u0641\u064a \u0628\u0639\u0636 \u0645\u0643\u0648\u0646\u0627\u062a\u0647 \u0627\u0644\u0645\u0627\u062f\u064a\u0629 \u0623\u0648 \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0629.<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td><strong>\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0641\u064a Recoverability<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u0627\u0633\u062a\u0639\u0627\u062f\u0629 \u0628\u064a\u0627\u0646\u0627\u062a\u0647 \u0648\u062a\u0623\u0645\u064a\u0646 \u062d\u0627\u0644\u062a\u0647 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u0628\u0639\u062f \u062d\u062f\u0648\u062b \u0641\u0634\u0644 \u0623\u0648 \u0627\u0646\u0642\u0637\u0627\u0639 \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0629.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>5- \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 Digital Tangibility<\/strong><\/p>\n<p style=\"text-align: justify;\">\u064a\u0639\u062f \u0628\u0639\u062f \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629<strong> (<\/strong>Digital Tangibility<strong>)<\/strong> \u0645\u0646 \u0627\u0644\u0623\u0628\u0639\u0627\u062f \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0641\u064a \u062a\u0642\u064a\u064a\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u0648\u064a\u0642\u0627\u0628\u0644 \u0628\u0639\u062f \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0628\u0639\u062f \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 (Tangibles) \u0641\u064a \u0646\u0645\u0648\u0630\u062c SERVQUAL \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u060c \u0648\u0644\u0643\u0646 \u0628\u0637\u0631\u064a\u0642\u0629 \u062a\u062a\u0646\u0627\u0633\u0628 \u0645\u0639 \u0627\u0644\u0628\u064a\u0626\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u064a\u0629. \u062a\u0631\u062a\u0628\u0637 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u0641\u064a \u0633\u064a\u0627\u0642 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0628\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0648\u0645\u062d\u062a\u0648\u0627\u0647\u0627 \u0648\u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u0627\u0644\u0645\u0631\u0626\u064a\u0629 \u0648\u063a\u064a\u0631\u0647\u0627. \u0648\u062a\u062a\u062c\u0644\u0649 \u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u062e\u062f\u0645\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0634\u0639\u0627\u0631 \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629 \u0641\u064a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u064a\u0629. \u0623\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0648\u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u0623\u062c\u0647\u0632\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0644\u0645 \u064a\u0639\u062f \u0623\u0645\u0631\u0627\u064b \u0641\u0631\u064a\u062f\u0627\u064b \u0623\u0648 \u062c\u062f\u064a\u062f\u0627\u064b\u060c \u0641\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0633\u0644\u0633 \u0645\u0639 \u0623\u062c\u0647\u0632\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u064a\u0624\u062b\u0631 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0632\u0628\u0648\u0646\u060c \u0625\u0630 \u064a\u0639\u062a\u0645\u062f \u0647\u0630\u0627 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0639\u0644\u0649 \u0645\u0631\u0627\u0639\u0627\u0629 \u062e\u0635\u0627\u0626\u0635 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u0641\u064a \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a (\u0645\u062b\u0644 \u062a\u062e\u0637\u064a\u0637 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641 \u0623\u0648 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u0635\u0645\u064a\u0645\u060c \u0648\u0627\u0644\u062c\u0627\u0646\u0628 \u0627\u0644\u062c\u0645\u0627\u0644\u064a) \u0648\u062a\u0646\u0627\u063a\u0645\u0647\u0627 \u0645\u0639 \u062e\u0635\u0627\u0626\u0635 \u0627\u0644\u062c\u0647\u0627\u0632 \u0627\u0644\u0645\u0627\u062f\u064a (\u0645\u062b\u0644 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062c\u0647\u0627\u0632\u060c \u0648\u0645\u0638\u0647\u0631\u0647 \u0627\u0644\u062c\u0645\u0627\u0644\u064a\u060c \u0648\u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629 \u0627\u0644\u0628\u0635\u0631\u064a\u0629 \u0644\u0644\u0646\u0638\u0627\u0645\u060c \u0648\u062a\u0648\u0627\u0641\u0642 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0629 \u0645\u0639 \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629\u060c \u0648\u063a\u064a\u0631\u0647\u0627). \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (9) \u064a\u0628\u064a\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (9): \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0628\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td rowspan=\"5\"><strong>\u0627\u0644\u0645\u0644\u0645\u0648\u0633\u064a\u0629 <\/strong><strong> \u0627\u0644\u0631\u0642\u0645\u064a\u0629<\/strong><\/td>\n<td><strong>\u0645\u0644\u0645\u0648\u0633\u064a\u0629 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u0645\u0627\u062f\u064a\u0629 <\/strong><strong> Hardware Physicality<\/strong><\/td>\n<td>\u062f\u0631\u062c\u0629 \u062c\u0648\u062f\u0629 \u0648\u062d\u062f\u0627\u062b\u0629 \u0648\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0648\u0627\u0644\u0645\u0633\u062a\u0634\u0639\u0631\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0645\u0627\u062f\u064a\u0629 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u064a\u0647\u0627 \u0627\u0644\u062e\u062f\u0645\u0629.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td><strong>\u0627\u0644\u062c\u0627\u0630\u0628\u064a\u0629 \u0627\u0644\u0628\u0635\u0631\u064a\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629<\/strong><strong> Digital Visual Appeal <\/strong><\/td>\n<td>\u0645\u062f\u0649 \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 \u0648\u0648\u0636\u0648\u062d \u0648\u062c\u0627\u0630\u0628\u064a\u0629 \u0627\u0644\u0648\u0627\u062c\u0647\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u064a\u0629 (UI\/Dashboards) \u0627\u0644\u062a\u064a \u062a\u0639\u0631\u0636 \u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645.<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td><strong>\u0627\u0644\u0645\u0638\u0627\u0647\u0631 \u0627\u0644\u062d\u0633\u064a\u0629 \u0648\u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629<\/strong><strong> Haptic &amp; Sensory Feedback<\/strong><\/td>\n<td>\u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0625\u0634\u0627\u0631\u0627\u062a \u062d\u0633\u064a\u0629 \u0631\u0642\u0645\u064a\u0629 (\u0635\u0648\u062a\u064a\u0629\u060c \u0627\u0647\u062a\u0632\u0627\u0632\u064a\u0629\u060c \u0623\u0648 \u0636\u0648\u0626\u064a\u0629) \u062a\u0639\u0643\u0633 \u062d\u0627\u0644\u0629 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0648\u0627\u0644\u0645\u0633\u062a\u0634\u0639\u0631\u0627\u062a \u0641\u0648\u0631\u0627\u064b.<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td><strong>\u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0648\u0623\u0645 \u0627\u0644\u0631\u0642\u0645\u064a \u0648\u0627\u0644\u062a\u0645\u062b\u064a\u0644 \u0627\u0644\u0645\u0631\u0626\u064a<\/strong><strong> Digital Twin Representation<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u062f\u0642\u0629 \u0648\u0648\u0627\u0642\u0639\u064a\u0629 \u0627\u0644\u0645\u062d\u0627\u0643\u0627\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0648\u0627\u0644\u0645\u0631\u0626\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0623\u0635\u0648\u0644 \u0627\u0644\u0645\u0627\u062f\u064a\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a.<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td><strong>\u0645\u0648\u062b\u0648\u0642\u064a\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0631\u0626\u064a <\/strong><strong>Visual Connectivity Indicators<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u062a\u0648\u0636\u064a\u062d \u062d\u0627\u0644\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0644\u0634\u0628\u0643\u0629 \u0648\u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0628\u0634\u0643\u0644 \u0638\u0627\u0647\u0631\u064a \u0648\u0645\u0644\u0645\u0648\u0633.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>6- \u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629 Sustainability<\/strong><\/p>\n<p style=\"text-align: justify;\">\u064a\u0645\u062b\u0644 \u0628\u0639\u062f \u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629 \u0641\u064a \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0631\u0643\u064a\u0632\u0629 \u062a\u0636\u0645\u0646 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u062f\u0648\u0646 \u0627\u0633\u062a\u0646\u0632\u0627\u0641 \u0644\u0644\u0645\u0648\u0627\u0631\u062f\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u0647\u0644\u0627\u0643 \u0627\u0644\u0637\u0627\u0642\u0629 \u0648\u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0623\u062c\u0647\u0632\u0629 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0641\u064a\u0645\u0627 \u064a\u062e\u0635 \u0627\u0644\u062c\u0627\u0646\u0628 \u0627\u0644\u0628\u064a\u0626\u064a. \u0643\u0645\u0627 \u064a\u0636\u0645\u0646 \u0627\u0644\u062c\u0627\u0647\u0632\u064a\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0643\u0644\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644 \u0641\u064a\u0645\u0627 \u064a\u062e\u0635 \u0627\u0644\u062c\u0627\u0646\u0628 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a. \u0627\u0645\u0627 \u0641\u064a\u0645\u0627 \u064a\u062e\u0635 \u0627\u0644\u062c\u0627\u0646\u0628 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0641\u0623\u0646\u0647 \u064a\u0639\u0632\u0632 \u0623\u0645\u0627\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062d\u0645\u0627\u064a\u0629 \u062e\u0635\u0648\u0635\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0645\u0646 \u0627\u062c\u0644 \u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u064a \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645\u060c \u0648\u0643\u0630\u0644\u0643 \u064a\u0639\u0632\u0632 \u0645\u0648\u062b\u0648\u0642\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629. \u0648\u0647\u0648 \u0628\u0630\u0644\u0643 \u064a\u0642\u0648\u0645 \u0628\u062a\u062d\u0648\u064a\u0644 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0625\u0644\u0649 \u0642\u064a\u0645\u0629 \u062f\u0627\u0626\u0645\u0629 \u0641\u0647\u0648 \u0644\u0627 \u064a\u0643\u062a\u0641\u064a \u0628\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u062a\u0624\u062f\u064a \u0648\u0638\u064a\u0641\u062a\u0647\u0627 \u0644\u062d\u0638\u064a\u0627\u064b\u060c \u0628\u0644 \u064a\u0636\u0645\u0646 \u0642\u062f\u0631\u062a\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0628\u0623\u0642\u0644 \u0643\u0644\u0641\u0629 \u0648\u0623\u0639\u0644\u0649 \u0645\u0648\u062b\u0648\u0642\u064a\u0629. \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (10) \u064a\u0628\u064a\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (10): \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0628\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td rowspan=\"4\"><strong>\u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629 \u0627\u0644\u0628\u064a\u0626\u064a\u0629 \u0648\u062a\u0631\u0634\u064a\u062f \u0627\u0644\u0645\u0648\u0627\u0631\u062f<\/strong><strong>Environmental &amp; Resource Efficiency<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0639\u0644\u0649 \u062a\u0642\u0644\u064a\u0644 \u0627\u0633\u062a\u0647\u0644\u0627\u0643 \u0627\u0644\u0637\u0627\u0642\u0629 \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0648\u0627\u0644\u062d\u062f \u0645\u0646 \u0627\u0644\u0623\u062b\u0631 \u0627\u0644\u0628\u064a\u0626\u064a \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td><strong>\u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0627\u0644\u0635\u064a\u0627\u0646\u0629<\/strong><strong>Operational &amp; Maintenance Sustainability<\/strong><\/td>\n<td>\u0642\u062f\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u0627\u062f\u064a\u0629 (Hardware) \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0641\u064a \u0627\u0644\u0639\u0645\u0644 \u0628\u0643\u0641\u0627\u0621\u0629 \u0639\u0627\u0644\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644 \u0645\u0639 \u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0635\u064a\u0627\u0646\u0629 \u0648\u0627\u0644\u062a\u062d\u062f\u064a\u062b \u0628\u062f\u0648\u0646 \u062a\u0648\u0642\u0641.<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td><strong>\u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629 \u0648\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 Economic &amp; Cost Sustainability<\/strong><\/td>\n<td>\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0644\u062a\u0648\u0627\u0632\u0646 \u0645\u0627\u0644\u064a \u064a\u0636\u0645\u0646 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u062a\u0647\u0627\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u062a\u0639\u0638\u064a\u0645 \u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 (ROI)<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td><strong>\u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629<\/strong><strong> Social Sustainability<\/strong><\/td>\n<td>\u0645\u062f\u0649 \u0642\u0628\u0648\u0644 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0648\u0627\u0644\u0632\u0628\u0627\u0626\u0646\u060c \u0648\u0642\u062f\u0631\u062a\u0647\u0627 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062d\u064a\u0627\u0629 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0648\u0627\u0644\u0639\u062f\u0627\u0644\u0629 \u0641\u064a \u0627\u0644\u0648\u0635\u0648\u0644.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>7<\/strong>&#8211; <strong>\u062d\u062f\u0627\u062b\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/strong> <strong>Data Freshness<\/strong><\/p>\n<p style=\"text-align: justify;\">\u0625\u0646 \u0628\u064a\u0626\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621(IoT) \u062a\u0639\u062a\u0645\u062f \u0628\u0634\u0643\u0644 \u0623\u0633\u0627\u0633\u064a \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u062f\u0641\u0642\u064a\u0629 \u0627\u0644\u0644\u062d\u0638\u064a\u0629 (Data Streams)\u060c \u0648\u0627\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u062a\u0641\u0642\u062f \u0642\u064a\u0645\u062a\u0647\u0627 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u062d\u062a\u0649 \u0642\u064a\u0645\u062a\u0647\u0627 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631\u064a\u0629 \u0628\u0633\u0631\u0639\u0629 \u0643\u0628\u064a\u0631\u0629 \u062c\u062f\u0627\u064b \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. \u0643\u0645\u0627 \u0627\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u0644\u0627 \u062a\u0643\u062a\u0641\u064a \u0628\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0644 \u062a\u062a\u062e\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0641\u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u063a\u064a\u0631 \u062d\u062f\u064a\u062b\u0629\u060c \u0633\u064a\u062a\u062e\u0630 \u0627\u0644\u0646\u0638\u0627\u0645 \u0642\u0631\u0627\u0631\u0627\u062a \u062e\u0627\u0637\u0626\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u0642\u062f\u064a\u0645\u0629\u060c \u0644\u0630\u0644\u0643 \u062a\u0645 \u062a\u062d\u062f\u064a\u062f \u0628\u0639\u062f \u062d\u062f\u0627\u062b\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u062d\u0627\u0629 \u0645\u0646 ISO 25012 \u0627\u0644\u0645\u062e\u062a\u0635\u0629 \u0641\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a. \u0627\u0646 \u062d\u062f\u0627\u062b\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u062a\u0639\u062f \u062d\u062f\u0627\u062b\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u062d\u062c\u0631 \u0627\u0644\u0627\u0633\u0627\u0633 \u0641\u064a \u0646\u062c\u0627\u062d \u0623\u064a \u062e\u062f\u0645\u0629 \u0630\u0643\u064a\u0629 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 (IoT). \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (11) \u064a\u0628\u064a\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u062d\u062f\u0627\u062b\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (11): \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u062d\u062f\u0627\u062b\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0628\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td rowspan=\"3\"><strong> \u062d\u062f\u0627\u062b\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0648\u0642\u064a\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 Timeliness<\/strong><\/td>\n<td>\u062f\u0631\u062c\u0629 \u0627\u0645\u062a\u0644\u0627\u0643 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u062e\u0627\u0635\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062c\u0639\u0644\u0647\u0627 \u0645\u062a\u0648\u0641\u0631\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0623\u0648 \u0627\u0644\u0625\u0637\u0627\u0631 \u0627\u0644\u0632\u0645\u0646\u064a \u0627\u0644\u0645\u062d\u062f\u062f \u0648\u0627\u0644\u0645\u0637\u0644\u0648\u0628 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0629.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td><strong>\u0627\u0644\u0645\u0639\u0627\u0635\u0631\u0629 \u0648\u0627\u0644\u062a\u062d\u062f\u064a\u062b<\/strong><strong>Currentness \/ Currency<\/strong><\/td>\n<td>\u062f\u0631\u062c\u0629 \u062a\u0645\u062b\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u0627\u0644\u062d\u0642\u064a\u0642\u064a\u0629 \u0644\u0644\u0643\u064a\u0627\u0646 \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a \u0627\u0644\u0645\u064f\u0631\u0627\u062f \u0642\u064a\u0627\u0633\u0647 \u062f\u0648\u0646 \u062a\u0639\u0627\u0631\u0636 \u0645\u0639 \u0627\u0644\u0648\u0627\u0642\u0639 \u0627\u0644\u0648\u0642\u062a\u064a.<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td><strong>\u0627\u0644\u062a\u0643\u0627\u0641\u0624 \u0627\u0644\u0632\u0645\u0646\u064a \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642<\/strong><strong>Temporal Consistency<\/strong><\/td>\n<td>\u062f\u0631\u062c\u0629 \u0627\u062a\u0633\u0627\u0642 \u0627\u0644\u0637\u0648\u0627\u0628\u0639 \u0627\u0644\u0632\u0645\u0646\u064a\u0629(Timestamps) \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u062f\u0645\u0629 \u0645\u0646 \u0645\u0635\u062f\u0631 \u0648\u0627\u062d\u062f \u0623\u0648 \u0645\u0646 \u0623\u062c\u0647\u0632\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0645\u062a\u0632\u0627\u0645\u0646\u0629 \u0645\u0639 \u0628\u0639\u0636\u0647\u0627 \u0627\u0644\u0628\u0639\u0636.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>8- \u0627\u0644\u0630\u0643\u0627\u0621 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 Interaction Intelligence &amp; Learning &amp; <\/strong><\/p>\n<p style=\"text-align: justify;\">\u0625\u0646 \u062f\u0645\u062c \u0627\u0644\u0630\u0643\u0627\u0621 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0641\u064a \u0628\u0639\u062f \u0648\u0627\u062d\u062f \u062e\u0637\u0648\u0629 \u0633\u062a\u062d\u0648\u0644 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0649 \u0623\u062f\u0627\u0629 \u0630\u0643\u064a\u0629 \u062a\u062a\u0639\u0644\u0645 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0648\u0645\u0624\u062b\u0631\u0629. \u0641\u0628\u0639\u062f \u0627\u0644\u0630\u0643\u0627\u0621 (Intelligence) \u064a\u0645\u062b\u0644 \u0627\u0644\u0623\u0633\u0627\u0633 \u0648\u0627\u0644\u0645\u062f\u062e\u0644\u0627\u062a\u060c \u0644\u0623\u0646 \u0641\u064a \u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0643\u0644 \u0634\u064a\u0621 \u064a\u0628\u062f\u0623 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0634\u0639\u0631\u0627\u062a (Sensors) \u0648\u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0630\u0643\u064a\u0629. \u0641\u0627\u0644\u0630\u0643\u0627\u0621 \u064a\u0645\u062b\u0644 \u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0625\u062f\u0631\u0627\u0643 \u0627\u0644\u0628\u064a\u0626\u0629 \u0627\u0644\u0645\u062d\u064a\u0637\u0629\u060c \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u062d\u0627\u0644\u0629 \u0644\u062d\u0638\u064a\u0627\u064b. \u0623\u064a \u0623\u0646 \u0628\u062f\u0648\u0646 \u0630\u0643\u0627\u0621 \u0623\u0648\u0644\u064a \u0641\u064a \u062c\u0645\u0639 \u0648\u062a\u0641\u0633\u064a\u0631 \u0628\u064a\u0627\u0646\u0627\u062a \u0623\u062c\u0647\u0632\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 IoT \u0644\u0646 \u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0634\u064a\u0621 \u0644\u0644\u062a\u0639\u0644\u0645 \u0645\u0646\u0647. \u0627\u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u062a\u0639\u0644\u0645 (Learning) \u0641\u064a\u0645\u062b\u0644 \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0648\u0627\u0644\u062a\u0637\u0648\u0631\u060c \u0644\u0623\u0646 \u0628\u0639\u062f \u0627\u0646 \u064a\u0645\u062a\u0644\u0643 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0630\u0643\u0627\u0621 \u0644\u0625\u062f\u0631\u0627\u0643 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u064a\u0623\u062a\u064a \u062f\u0648\u0631 \u062e\u0648\u0627\u0631\u0632\u0645\u064a\u0627\u062a \u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a (Machine Learning) \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0633\u0644\u0648\u0643 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0627\u0644\u0628\u064a\u0626\u0629 \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. \u0648\u0647\u0646\u0627 \u0628\u0639\u062f \u0627\u0644\u062a\u0639\u0644\u0645 \u0633\u064a\u062d\u0648\u0644 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0646 \u0645\u062c\u0631\u062f \u0623\u062f\u0627\u0629 \u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0627\u0648\u0627\u0645\u0631 \u0625\u0644\u0649 \u062e\u062f\u0645\u0629 \u062a\u062a\u0637\u0648\u0631 \u0648\u062a\u062a\u0648\u0642\u0639 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a. \u0641\u064a\u0645\u0627 \u064a\u0645\u062b\u0644 \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 (Interaction) \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629 \u0648\u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629\u060c \u0641\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u064a\u0645\u062b\u0644 \u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u062a\u064a \u064a\u0644\u0645\u0633\u0647\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 (\u0633\u0648\u0627\u0621 \u0643\u0627\u0646 \u0639\u0628\u0631 \u062a\u0637\u0628\u064a\u0642\u060c \u0627\u0648\u0627\u0645\u0631 \u0635\u0648\u062a\u064a\u0629\u060c \u0623\u0648 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0645\u0646 \u0623\u062c\u0647\u0632\u0629 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 IoT) \u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u064a\u0642\u064a\u0645 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629. \u0648\u0628\u0630\u0644\u0643 \u064a\u0645\u0643\u0646 \u0627\u0644\u0642\u0648\u0644 \u0627\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0645\u0645\u062a\u0627\u0632 \u0647\u0648 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0630\u064a \u064a\u062f\u0631\u0643 \u062c\u064a\u062f\u0627\u064b (\u0630\u0643\u0627\u0621) \u0648\u064a\u062a\u0643\u064a\u0641 \u0628\u062f\u0642\u0629 (\u062a\u0639\u0644\u0645). \u0648\u0627\u0644\u062c\u062f\u0648\u0644 (12) \u064a\u0628\u064a\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0630\u0643\u0627\u0621 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644.<\/p>\n<p style=\"text-align: justify;\">\u062c\u062f\u0648\u0644 (12): \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629 \u0644\u0628\u0639\u062f \u0627\u0644\u0630\u0643\u0627\u0621 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644<\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>\u062a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0628\u0639\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a<\/strong><\/td>\n<td><strong>\u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0641\u0631\u0639\u064a\u0629<\/strong><\/td>\n<td><strong>\u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td rowspan=\"5\"><strong>\u0627\u0644\u0630\u0643\u0627\u0621<\/strong><strong>\u0648 \u0627\u0644\u062a\u0639\u0644\u0645<\/strong><strong>\u0648 \u0627\u0644\u062a\u0641\u0627\u0639\u0644<\/strong><\/td>\n<td><strong>\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0643\u064a\u0641<\/strong>Learning &amp; Adaptability<\/td>\n<td>\u0645\u062f\u0649 \u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u062d\u062f\u064a\u062b \u0633\u0644\u0648\u0643\u064a\u0627\u062a\u0647 \u0648\u0646\u0645\u0627\u0630\u062c\u0647 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0630\u0627\u062a\u064a\u0627\u064b \u0648\u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a \u0627\u0633\u062a\u0646\u0627\u062f\u0627\u064b \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u0645\u0633\u062a\u062c\u064e\u062f\u0629.<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td><strong>\u0627\u0644\u0627\u0633\u062a\u0642\u0644\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u0630\u0627\u062a\u064a\u0629<\/strong>Autonomy<\/td>\n<td>\u062f\u0631\u062c\u0629 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0646\u0638\u0627\u0645 \u0644\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0628\u0634\u0643\u0644 \u0645\u0648\u062c\u0647 \u0630\u0627\u062a\u064a\u0627\u064b \u062f\u0648\u0646 \u0627\u0644\u062d\u0627\u062c\u0629 \u0644\u062a\u0646\u0627\u063a\u0645 \u0623\u0648 \u062a\u062f\u062e\u0644 \u0628\u0634\u0631\u064a \u0645\u0633\u062a\u0645\u0631.<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td><strong>\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0630\u0643\u064a<\/strong>S R I<\/td>\n<td>\u0645\u062f\u0649 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0641\u064a \u0641\u0647\u0645 \u0633\u064a\u0627\u0642 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0627\u0644\u0628\u064a\u0626\u0629\u060c \u0648\u0627\u0633\u062a\u064a\u0639\u0627\u0628 \u0627\u0644\u0645\u062f\u062e\u0644\u0627\u062a \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0627\u0648 \u0627\u0644\u0645\u062a\u0639\u062f\u062f\u0629 \u0628\u0645\u0631\u0648\u0646\u0629.<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td><strong>\u0627\u0644\u0642\u0627\u0628\u0644\u064a\u0629 \u0644\u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629<\/strong>Analytic Ability &amp; Proactiveness<\/td>\n<td>\u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0636\u062e\u0645\u0629 \u0627\u0644\u062d\u062c\u0645 \u0648\u0627\u0633\u062a\u0628\u0627\u0642 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0623\u0648 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0642\u0628\u0644 \u062d\u062f\u0648\u062b\u0647\u0627 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0646\u0628\u0626\u064a.<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td><strong>\u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0648\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u062d<\/strong><\/td>\n<td>\u0642\u062f\u0631\u0629 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\/\u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0645\u062e\u0631\u062c\u0627\u062a \u0648\u062a\u0648\u0635\u064a\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0641\u0647\u0645 \u0648\u0627\u0644\u062a\u0641\u0633\u064a\u0631 \u0645\u0646 \u0642\u0650\u0628\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0623\u0648 \u0627\u0644\u0645\u0634\u063a\u0644.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0645\u0628\u062d\u062b \u0627\u0644\u0631\u0627\u0628\u0639<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0627\u0633\u062a\u0646\u062a\u0627\u062c\u0627\u062a \u0648\u0627\u0644\u0645\u0642\u062a\u0631\u062d\u0627\u062a<\/strong><\/p>\n<p style=\"text-align: justify;\">\u064a\u0642\u062f\u0645 \u0627\u0644\u0628\u062d\u062b \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0646\u062a\u0627\u062c\u0627\u062a \u0648\u0627\u0644\u0645\u0642\u062a\u0631\u062d\u0627\u062a:-<\/p>\n<ol style=\"text-align: justify;\">\n<li>\u064a\u0639\u062f \u0645\u0641\u0647\u0648\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0645\u0646 \u0627\u0644\u0645\u0641\u0627\u0647\u064a\u0645 \u0627\u0644\u062d\u062f\u064a\u062b\u0629\u060c \u0648\u0627\u0644\u062a\u064a \u0645\u0627 \u0632\u0627\u0644\u062a \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0639\u0644\u0645\u064a\u0629 \u062a\u0628\u062d\u062b \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644.<\/li>\n<li>\u0646\u062a\u064a\u062c\u0629 \u0644\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u0648\u0644\u0627\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0623\u0643\u062a\u0633\u0628 \u0623\u0647\u0645\u064a\u0629 \u0643\u0628\u0631\u0649 \u0641\u064a \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u064a\u0629\u060c \u0644\u0630\u0644\u0643 \u0633\u0639\u062a \u0627\u0644\u0628\u0627\u062d\u062b\u0629 \u0627\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621<\/li>\n<li>\u0625\u0646 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0633\u0627\u0628\u0642\u0629 \u0644\u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0644\u0645 \u062a\u0642\u062f\u0645 \u0646\u0645\u0648\u0630\u062c\u0627\u064b \u0645\u062a\u0643\u0627\u0645\u0644\u0627\u064b\u060c \u0625\u0630 \u0631\u0643\u0632\u062a \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0639\u0644\u0649 \u062c\u0648\u0627\u0646\u0628 \u0645\u0639\u064a\u0646\u0629 \u0641\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0648\u0627\u063a\u0641\u0644\u062a \u0639\u0646 \u062c\u0648\u0627\u0646\u0628 \u0627\u062e\u0631\u0649\u060c \u0627\u0644\u0627 \u0627\u0646 \u0627\u0644\u0628\u062d\u062b \u0627\u0644\u062d\u0627\u0644\u064a \u0642\u062f\u0645 \u0646\u0645\u0648\u0630\u062c\u0627\u064b \u0645\u062a\u0643\u0627\u0645\u0644\u0627\u064b \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621\u060c \u0641\u0642\u062f \u0631\u0643\u0632 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0645\u0642\u062a\u0631\u062d \u0639\u0644\u0649 (8) \u0627\u0628\u0639\u0627\u062f \u0631\u0626\u064a\u0633\u0629 \u0648\u0627\u0644\u062a\u064a \u0634\u0645\u0644\u062a (33) \u0628\u0639\u062f\u0627\u064b \u0641\u0631\u0639\u064a\u0627\u064b\u060c \u0625\u0630 \u0644\u0645 \u064a\u0633\u0628\u0642 \u0648\u0627\u0646 \u0642\u062f\u0645 \u0646\u0645\u0648\u0630\u062c \u062a\u0636\u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u062a\u064a \u0634\u0645\u0644\u062a \u0627\u0644\u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a\u0629 \u0648\u0627\u0644\u0630\u0643\u064a\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u062f\u0627\u0645\u0629.<\/li>\n<li>\u0625\u0646 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0627\u0644\u0645\u0642\u062a\u0631\u062d (SSQUAL-IoT) \u064a\u0642\u062f\u0645 \u0648\u0635\u0641\u0627\u064b \u0645\u0639\u0631\u0641\u064a\u0627\u064b \u0644\u0643\u0644 \u0628\u0639\u062f \u0645\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u0629 \u0641\u064a \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u060c \u0643\u0645\u0627 \u0642\u062f\u0645 \u0648\u0635\u0641\u0627\u064b \u0645\u0639\u0631\u0641\u064a\u0627\u064b \u0644\u0643\u0644 \u0628\u0639\u062f \u0641\u0631\u0639\u064a \u0636\u0645\u0646 \u0627\u0644\u0627\u0628\u0639\u0627\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u0629.<\/li>\n<li>\u062a\u0637\u0628\u064a\u0642 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0627\u0644\u0645\u0642\u062a\u0631\u062d (SSQUAL-IoT) \u064a\u0636\u0645\u0646 \u0623\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0647\u064a \u062e\u062f\u0645\u0629 \u062a\u0645\u062a\u0627\u0632 \u0628\u0627\u0644\u0633\u0631\u0639\u0629 \u0648\u0627\u0644\u062f\u0642\u0629 \u0648\u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0648\u062f\u0627\u0626\u0645\u0629 \u0648\u062e\u0636\u0631\u0627\u0621\u060c \u0648\u0645\u062c\u062f\u064a\u0629 \u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0627\u064b \u0648\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0627\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0628\u0639\u064a\u062f<\/li>\n<li>\u064a\u0645\u0643\u0646 \u062a\u0637\u0628\u064a\u0642 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0627\u0644\u0645\u0642\u062a\u0631\u062d (SSQUAL-IoT) \u0641\u064a \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u064a\u0629 \u0645\u0639 \u0627\u062c\u0631\u0627\u0621 \u062a\u0643\u064a\u0641 \u062d\u0633\u0628 \u0646\u0648\u0639 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/li>\n<li>\u064a\u0642\u062a\u0631\u062d \u0627\u0644\u0628\u062d\u062b \u0644\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629 \u062a\u0637\u0628\u064a\u0642 \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 (SSQUAL-IoT) \u0641\u064a \u0627\u062d\u062f\u0649 \u0627\u0644\u0645\u0635\u0627\u0631\u0641 \u0627\u0644\u0623\u0647\u0644\u064a\u0629 \u0645\u062b\u0644 \u0645\u0635\u0631\u0641 \u0627\u0644\u062a\u0646\u0645\u064a\u0629 \u0627\u0644\u062f\u0648\u0644\u064a \u0623\u0648 \u0645\u0635\u0631\u0641 \u0628\u063a\u062f\u0627\u062f.<\/li>\n<li>\u064a\u0642\u062a\u0631\u062d \u0627\u0644\u0628\u062d\u062b \u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0645\u062b\u0644 \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621\u060c \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a (AI)\u060c \u0648\u0627\u0644\u062d\u0648\u0633\u0628\u0629 \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629 \u0648\u063a\u064a\u0631\u0647\u0627 \u0645\u0646 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0641\u064a \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u064a\u0629 \u0644\u0645\u0648\u0627\u0643\u0628\u0629 \u0627\u0644\u062a\u0637\u0648\u0631\u0627\u062a \u0627\u0644\u062d\u0627\u0635\u0644\u0629 \u0641\u064a \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0648\u0627\u0644\u0645\u0628\u062a\u0643\u0631\u0629\u060c \u0648\u0627\u0644\u062a\u064a \u0645\u0646 \u0634\u0623\u0646\u0647\u0627 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u0628\u0646\u064a \u0646\u0645\u0648\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0648\u0627\u0644\u0630\u064a \u0628\u062f\u0648\u0631\u0647 \u064a\u0624\u062f\u064a \u0627\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0629 \u0639\u0627\u0644\u064a\u0629\u060c \u0631\u0636\u0627 \u0627\u0644\u0632\u0628\u0648\u0646\u060c \u062a\u062d\u0642\u064a\u0642 \u0639\u0648\u0627\u0626\u062f \u0645\u0627\u0644\u064a\u0629\u060c \u0643\u0633\u0628 \u0632\u0628\u0627\u0626\u0646 \u062c\u062f\u062f \u0648\u0627\u0644\u062a\u064a \u062c\u0645\u064a\u0639\u0647\u0627 \u062a\u0639\u062f \u0627\u0647\u062f\u0627\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u0623\u064a \u0645\u0646\u0638\u0645\u0629 \u062e\u062f\u0645\u064a\u0629 \u062a\u0633\u0639\u0649 \u0644\u0644\u0628\u0642\u0627\u0621 \u0648\u0627\u0644\u0646\u0645\u0648 \u0648\u0627\u0644\u0627\u0632\u062f\u0647\u0627\u0631 \u0641\u064a \u0638\u0644 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u0629 \u0627\u0644\u0639\u0627\u0644\u064a\u0629.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>\u0627\u0644\u0645\u0635\u0627\u062f\u0631<\/strong><\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u062d\u062f\u064a\u062b\u064a\u060c \u0645\u0647\u0644\u0628 \u0645\u0641\u0644\u062d \u062d\u0633\u0646. (2021). \u062a\u0634\u062e\u064a\u0635 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u062f\u0648\u0631\u0647\u0627 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0648\u0648\u0644\u0627\u0621 \u0627\u0644\u0632\u0628\u0648\u0646: \u0628\u062d\u062b \u062a\u0637\u0628\u064a\u0642\u064a \u0641\u064a \u0639\u064a\u0646\u0629 \u0645\u0646 \u0627\u0644\u0645\u0635\u0627\u0631\u0641 \u0627\u0644\u062e\u0627\u0635\u0629 (\u0631\u0633\u0627\u0644\u0629 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629). \u0643\u0644\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u063a\u062f\u0627\u062f\u060c \u0628\u063a\u062f\u0627\u062f\u060c \u0627\u0644\u0639\u0631\u0627\u0642.<\/p>\n<p style=\"text-align: justify;\">Al-Hadithi, M. M. H. (2021). Diagnosing service quality requirements and their role in enhancing customer satisfaction<em> and loyalty: An applied study on a sample of private banks<\/em> (Unpublished master\u2019s thesis). College of Administration and Economics, University of Baghdad, Baghdad, Iraq.<\/p>\n<p style=\"text-align: justify;\">\u062d\u0645\u062f\u060c \u0628\u0633\u0645\u0629 \u0645\u0647\u062f\u064a. (2023). <em>\u0631\u0642\u0645\u0646\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0625\u0646\u062a\u0627\u062c \u0639\u0644\u0649 \u0648\u0641\u0642 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062b\u0648\u0631\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 \u0627\u0644\u0631\u0627\u0628\u0639\u0629: \u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629 \u0641\u064a \u0634\u0631\u0643\u0629 \u0627\u0644\u0627\u062a\u062d\u0627\u062f \u0644\u0644\u0635\u0646\u0627\u0639\u0627\u062a \u0627\u0644\u063a\u0630\u0627\u0626\u064a\u0629 \u0627\u0644\u0645\u062d\u062f\u0648\u062f\u0629<\/em> (\u0623\u0637\u0631\u0648\u062d\u0629 \u062f\u0643\u062a\u0648\u0631\u0627\u0647 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629). \u0643\u0644\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u063a\u062f\u0627\u062f\u060c \u0628\u063a\u062f\u0627\u062f\u060c \u0627\u0644\u0639\u0631\u0627\u0642.<\/p>\n<p style=\"text-align: justify;\">Hamad, B. M. (2023). <em>Digitalization of production processes in accordance with the requirements of the Fourth Industrial Revolution: A case study of Al-Ittihad Food Industries Company Limited<\/em> (Unpublished doctoral dissertation). College of Administration and Economics, University of Baghdad, Baghdad, Iraq.<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u0631\u0628\u064a\u0639\u064a\u060c \u0639\u0645\u0627\u062f \u0637\u0627\u0631\u0642 \u062d\u0633\u064a\u0646. (2024). <em>\u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0635\u0648\u0631\u0629 \u0627\u0644\u0630\u0647\u0646\u064a\u0629: \u062f\u0631\u0627\u0633\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u064a\u0629 \u0641\u064a \u0639\u064a\u0646\u0629 \u0645\u0646 \u0627\u0644\u0645\u0635\u0627\u0631\u0641 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0623\u0647\u0644\u064a\u0629 \u0641\u064a \u0628\u063a\u062f\u0627\u062f<\/em> (\u0631\u0633\u0627\u0644\u0629 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629). \u0643\u0644\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u060c \u0627\u0644\u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0645\u0633\u062a\u0646\u0635\u0631\u064a\u0629\u060c \u0628\u063a\u062f\u0627\u062f\u060c \u0627\u0644\u0639\u0631\u0627\u0642.<\/p>\n<p style=\"text-align: justify;\">Al-Rubaie, I. T. H. (2024). <em>The impact of smart service on enhancing corporate image: An exploratory study of a sample of private commercial banks in Baghdad<\/em> (Unpublished master\u2019s thesis). College of Administration and Economics, Mustansiriyah University, Baghdad, Iraq.<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u0637\u0631\u0627\u0648\u0646\u0629\u060c \u0646\u0639\u064a\u0645 \u0639\u0628\u062f \u0627\u0644\u0643\u0631\u064a\u0645. (2011). <em>\u0623\u062b\u0631 \u0623\u0628\u0639\u0627\u062f \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0631\u0636\u0627 \u0644\u062f\u0649 \u0645\u0645\u062b\u0644\u064a \u0627\u0644\u0645\u0646\u0634\u0622\u062a \u0627\u0644\u062e\u0627\u0636\u0639\u0629 \u0644\u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0627\u0644\u0623\u0631\u062f\u0646\u064a<\/em> (\u0631\u0633\u0627\u0644\u0629 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629). \u0643\u0644\u064a\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644\u060c \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0634\u0631\u0642 \u0627\u0644\u0623\u0648\u0633\u0637\u060c \u0639\u0645\u0651\u0627\u0646\u060c \u0627\u0644\u0623\u0631\u062f\u0646.<\/p>\n<p style=\"text-align: justify;\">Al-Tarawneh, N. A. (2011). <em>The impact of electronic service quality dimensions on achieving satisfaction among representatives of establishments subject to Jordanian social security<\/em> (Unpublished master\u2019s thesis). Faculty of Business, Middle East University, Amman, Jordan.<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u0641\u0636\u0644\u064a\u060c \u0645\u062d\u0645\u062f \u0639\u0628\u062f \u0627\u0644\u0623\u0645\u064a\u0631 \u062d\u0645\u062f\u0627\u0646. (2023). <em>\u062a\u0637\u0628\u064a\u0642 \u062a\u0642\u0646\u064a\u0627\u062a \u0646\u0638\u0627\u0645 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 4.0 \u0641\u064a \u062a\u0635\u0645\u064a\u0645 \u0633\u0644\u0633\u0644\u0629 \u0627\u0644\u062a\u062c\u0647\u064a\u0632 \u0627\u0644\u0643\u0641\u0648\u0621\u0629 \u0628\u0627\u0633\u062a\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062d\u0627\u0643\u0627\u0629: \u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u0639\u0627\u0645\u0629 \u0644\u0644\u0645\u0646\u062a\u0648\u062c\u0627\u062a \u0627\u0644\u063a\u0630\u0627\u0626\u064a\u0629\u060c \u0645\u0635\u0646\u0639 \u0627\u0644\u0645\u0623\u0645\u0648\u0646<\/em> (\u0623\u0637\u0631\u0648\u062d\u0629 \u062f\u0643\u062a\u0648\u0631\u0627\u0647 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629). \u0627\u0644\u0643\u0644\u064a\u0629 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629\u2013\u0628\u063a\u062f\u0627\u062f\u060c \u0627\u0644\u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0648\u0633\u0637\u0649\u060c \u0628\u063a\u062f\u0627\u062f\u060c \u0627\u0644\u0639\u0631\u0627\u0642.<\/p>\n<p style=\"text-align: justify;\">Al-Fadhli, M. A. H. (2023). <em>Applying Industry 4.0 technologies to design an efficient supply chain using simulation: A case study of the General Company for Food Products, Al-Mamoun Factory<\/em> (Unpublished doctoral dissertation). Administrative Technical College\u2013Baghdad, Middle Technical University, Baghdad, Iraq.<\/p>\n<p style=\"text-align: justify;\">\u0642\u0627\u0633\u0645\u064a\u060c \u0633\u0645\u064a\u062d\u0629. (2022). <em>\u0623\u062b\u0631 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0648\u0644\u0627\u0621 \u0627\u0644\u0632\u0628\u0648\u0646 \u0641\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629: \u062a\u0637\u0628\u064a\u0642 BEA Mobile \u0646\u0645\u0648\u0630\u062c\u064b\u0627<\/em> (\u0631\u0633\u0627\u0644\u0629 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631\u0629). \u0643\u0644\u064a\u0629 \u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629 \u0648\u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0639\u0644\u0648\u0645 \u0627\u0644\u062a\u0633\u064a\u064a\u0631\u060c \u062c\u0627\u0645\u0639\u0629 \u0642\u0627\u0635\u062f\u064a \u0645\u0631\u0628\u0627\u062d\u2013\u0648\u0631\u0642\u0644\u0629\u060c \u0648\u0631\u0642\u0644\u0629\u060c \u0627\u0644\u062c\u0632\u0627\u0626\u0631.<\/p>\n<p style=\"text-align: justify;\">Ghasmi, Samiha. (2022). <em>The impact of smart service quality on achieving customer loyalty in banking institutions: BEA Mobile as a model<\/em> (Unpublished master\u2019s thesis). Faculty of Economics, Commercial Sciences and Management Sciences, Kasdi Merbah University\u2013Ouargla, Ouargla, Algeria.<\/p>\n<p style=\"text-align: justify;\">\u0627\u0644\u0648\u0631\u062f\u064a\u060c \u0647\u0634\u0627\u0645 \u0645\u0633\u0644\u0645 \u0633\u0639\u064a\u062f. (2020). <em>\u0645\u0631\u0627\u062d\u0644 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u062a\u0623\u062b\u064a\u0631\u0647\u0627 \u0641\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0628\u0644\u062f\u064a\u0629: \u062f\u0631\u0627\u0633\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u064a\u0629 \u0644\u0622\u0631\u0627\u0621 \u0639\u064a\u0646\u0629 \u0641\u064a \u0645\u062f\u064a\u0631\u064a\u0629 \u0645\u062c\u0627\u0631\u064a \u0635\u0644\u0627\u062d \u0627\u0644\u062f\u064a\u0646<\/em> (\u0628\u062d\u062b \u062f\u0628\u0644\u0648\u0645 \u0639\u0627\u0644\u064d \u0645\u0639\u0627\u062f\u0644 \u0644\u0644\u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u0644\u062f\u064a\u0627\u062a\u060c \u063a\u064a\u0631 \u0645\u0646\u0634\u0648\u0631). \u0643\u0644\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u063a\u062f\u0627\u062f\u060c \u0628\u063a\u062f\u0627\u062f\u060c \u0627\u0644\u0639\u0631\u0627\u0642.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">Al-Wardi, H. M. S. (2020). <em>Risk management stages and their impact on municipal service quality: An exploratory study of the views of a sample from the Salah Al-Din Sewerage Directorate<\/em> (Unpublished higher diploma research equivalent to a master\u2019s degree in municipal administration). College of Administration and Economics, University of Baghdad, Baghdad, Iraq.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">8-Adel, R.(2022). Smart services quality scale, <em>International Journal of Productivity and Quality Managemen<\/em>t, Vol. 35, No. 4, pp:429-446 .<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">9-Adeoye, S. (2025). Internet of Things (IoT): A Vision, Architectural Elements and Future Directions,<em> Cognizance Journal of Multidisciplinary Studies<\/em>, Vol. 5, Issue 1, pp. 316-338<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">10-Asghari, P.P., Rahmani, A.M., Haj, H and Javadi, S (2018), Service composition approaches in IoT: A systematic review, <a href=\"https:\/\/www.sciencedirect.com\/journal\/journal-of-network-and-computer-applications\"><em>Journal of Network and Computer Applications<\/em><\/a>, 15 October, Vol. 120, pp: 61-77<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">11-Ayi, P.B., Bakare, A.A and Gambo, N (2026), Customer Service Quality and Performance of Tier-1 Commercial Banks in Nigeria, <em>British Journal of Marketing Studies<\/em>, Vol.14, No.1,pp.81-61<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">12-Ayvaz-\u00c7avdaro\u011flu, N., Iyanna, S and Foster, M (2024), Smart service quality in hospitality \u2013 A quantitative assessment using MCDM and clustering methods, <em>International Journal of Hospitality Management<\/em>, Vol. 123, pp:1-15<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">13-Barnes, S.J. and Vidgen, R.T. (2002) \u2018An integrative approach to the assessment of e-commerce quality\u2019, <em>Journal of Electronic Commerce Research<\/em>, Vol. 3, No. 3, pp.114\u2013127.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">14-Catala-Perez, D., de-Miguel-Molina, M., de-Miguel-Molina, B and Garcia-Ortega, B (2025), Unveiling digital public services: a citizen-led hybrid approach with mystery shoppers and fsQCA, <em>Elsevier<\/em> <em>ScienceDirect<\/em>, Telematics and Informatics Reports 20, 15 October<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">15-Djellal, F., Gallouj, F. and Miles, I. (2013), Two decades of research on innovation in services: which place for public services, <em>Structural Change and Economic Dynamics<\/em>, Vol. 27, No. C, pp.98\u2013117<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">16-Ehret, M. and Wirtz, J. (2017), Unlocking value from machines: business models and the industrial internet of things, <em>Journal of Marketing Management<\/em>, Vol. 33 No. 1-2, pp: 111-130.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">17-Ghizlane,C.,(2025),Entrepreneurial Service Quality: Toward a New Conceptualization Linking Innovation Capability and Customer Value Creation, <em>International Journal of Economic and Management Decisions<\/em>, Vol. 03, No. 05, , pp: 30-41<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">18-G\u00f6tz, C., Hohler, S. and Benz, C. (2018) \u2018Towards managing smart service innovation: a literature review\u2019, pp:101\u2013111, in Satzger, G., Patr\u00edcio, L., Zaki, M., K\u00fchl, N. and Hottum, P. (Eds.): <em>Exploring Service Science<\/em>, , Springer International Publishing, Cham<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">19-Hizam, S.M. and Ahmed, W. (2019). A conceptual paper on SERVQUAL-framework for assessing quality of Internet of Things (IoT) services. <em>International Journal of Financial Research<\/em>, Vol. 10, No. 5, pp:387-397<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">20-Lin, J.S.C. and Hsieh, P.L. (2011) Assessing the self-service technology encounters: development and validation of SSTQUAL scale, <em>Journal of Retailing<\/em>, Vol. 87, No. 2, pp.194\u2013206<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">21-Loiacono, E.T., Watson, R.T. and Goodhue, D. (2000) WebQualTM: A Web Site Quality Instrument, <em>Conference: American Marketing Association: <\/em>Winter Marketing Educators\u2019 Conference.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">22-Kareem, J.M (2024), The Impact of the Effectiveness of Smart Quality Management on the Profitability Enterprises of Major Asian Companies, <em>South Asian Journal of Social Sciences&amp;Humanites<\/em>, Vol. 5, Issue. 2, PP: 45-54<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">23-Kowalkowski, C., Wirtz, J and Ehret, M (2024), Digital service innovation in B2B markets,<em> Journal of Service Management<\/em>, Vol. 35 No. 2, pp: 280-305<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">24-Krajewski, L and Malhotra, M. K. (2022), Operations Management: Processes and Supply Chains, 13<sup>th<\/sup> edition, Global edition, Pearson, education, Inc, Boston, U.S.A<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">25-Masruroh, N., Sari, R. F., Novitasari, I.D.P., Amanda, A and Rini, S (2024), Internalization of Smart Service Management in Improving Service Quality: The Case of Regional Library, <em>Journal of Management<\/em>, February, Vol. 5, No.1, pp: 90-103<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">26-<a>Oliveira, A.C.A., de pinho, A.F and Brendon, M.F (2026) Quality 4.0: a systematic literature review and future research agenda for the digital transformation of quality management\u00a0Available to Purchase, <\/a><em><a>International Journal of Quality &amp; Reliability Management<\/a><\/em><a>, Vol.43, No. 6, pp:1650-1673<\/a><\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">27-Paiola, M. and Gebauer, H. (2020), Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms, <em>Industrial Marketing Management<\/em>, Vol. 89, pp: 245-264<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">28-Parasuraman, A., Zeithaml, V.A. and Malhotra, A. (2005) \u2018E-S-QUAL a multiple-item scale for assessing electronic service quality\u2019, <em>Journal of Service Research<\/em>, Vol. 7, No. 3, pp.213\u2013233.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">29-Parasuraman, A., Valarie A., Z., and Berry L. L. (1988), SERVQUAL: A Multiple-Item Scale For Measuring Consumer Perceptions of Service Quality, <em>Journal of Retailing, <\/em>Vol .64, No .1, Spring, pp:12-40<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">30-Sassanelli, C., Diego A. de J. 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Quality of service approaches in IoT: A systematic mapping. <em>Journal of Systems and Software, 132<\/em>, 186-203.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">34-Yaakoubi, O., Guenuni, Y.E., Srainy, N., Iraqi, I and Boubker, O (2025), Mapping Research Trends on Quality in Electronic Services A Scoping Review, <em>Administrative Sciences<\/em>, Vol.15, No. 373, pp:1-17<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">35-Yoo, B. and Donthu, N. (2001) Developing a scale to measure the perceived quality of an internet shopping site (Sitequal), <em>Quarterly Journal of Electronic Commerce<\/em>, Vol. 2, No. 1, pp.31\u201346.<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">36-ISO\/IEC 25010:2023 . Systems and software engineering &#8211; Systems and software Quality Requirements and Evaluation (SQuaRE) &#8211; System and software quality models, International Organization for Standardization<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">37-ISO\/IEC 25012:2008. Software engineering -Software product Quality Requirements and Evaluation (SQuaRE) &#8211; Data quality model(, International Organization for Standardization<\/p>\n<p dir=\"ltr\" style=\"text-align: justify;\">38-ISO\/IEC 30141:2024, Internet of Things (IoT) &#8211; Reference Architecture, Guidance, International Organization for Standardization<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u062a\u062d\u0638\u0649 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0641\u064a \u0627\u0646\u062a\u0631\u0646\u064a\u062a \u0627\u0644\u0627\u0634\u064a\u0627\u0621 \u0628\u0634\u0643\u0644 \u062e\u0627\u0635 \u0628\u0627\u0647\u062a\u0645\u0627\u0645 \u0643\u0628\u064a\u0631 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0648\u0627\u0644\u0645\u062e\u062a\u0635\u064a\u0646\u060c \u0648\u0630\u0644\u0643 \u0644\u062f\u0648\u0631\u0647\u0627 \u0627\u0644\u0643\u0628\u064a\u0631 \u0641\u064a \u0635\u0646\u0627\u0639\u0629 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a. \u0641\u0642\u062f \u0634\u0647\u062f\u062a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_joinchat":[],"footnotes":""},"class_list":["post-17524","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hnjournal.net\/ar\/wp-json\/wp\/v2\/pages\/17524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hnjournal.net\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hnjournal.net\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hnjournal.net\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hnjournal.net\/ar\/wp-json\/wp\/v2\/comments?post=17524"}],"version-history":[{"count":1,"href":"https:\/\/www.hnjournal.net\/ar\/wp-json\/wp\/v2\/pages\/17524\/revisions"}],"predecessor-version":[{"id":17600,"href":"https:\/\/www.hnjournal.net\/ar\/wp-json\/wp\/v2\/pages\/17524\/revisions\/17600"}],"wp:attachment":[{"href":"https:\/\/www.hnjournal.net\/ar\/wp-json\/wp\/v2\/media?parent=17524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}